2 Replies Latest reply: Oct 11, 2009 9:35 AM by beardsquared
beardsquared Level 1 Level 1 (0 points)
Everytime I try to install itunes I get the following message:

"The installer has encountered an unexpected error installing this package. This may indicate a a problem with this package. The error code is 2356."

However after I click ok, the installer continues to run and itunes appears to install perfectly. (I've never had any problems with it other than this one.)
The only reason it is an issue, is i'm pretty sure this problem is why my iphone won't upgrade/restore and gets stuck in recovery mode.

I've tried installing quicktime seperately, following the apple troubleshoot docs, uninstalling and wiping every trace of itunes from my computer but I still get this message. Does anyone have any suggestions?

Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
    I don't know the answer to this one, but if you look up the error number here:
    http://msdn.microsoft.com/en-us/library/aa372835%28VS.85%29.aspx
    It means: Could not locate cabinet in stream

    There are various Google hits on this that don't seem very helpful.

    Something you could try is to remove all iTunes related components and then reinstall. I have given a method below which includes cleaning up if any of the uninstalls fail.

    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)

    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/

    Save the files on your PC.

    (You only need the cleanup utility is one of your uninstalls fail.)
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.

    http://support.microsoft.com/kb/290301/

    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925

    Vista
    http://support.apple.com/kb/HT1923


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
  • beardsquared Level 1 Level 1 (0 points)
    Thank you so much!

    I was sceptical but that actually worked. Brilliant.