Skip navigation
This discussion is archived

Error code 2356?!

4978 Views 2 Replies Latest reply: Oct 11, 2009 9:35 AM by beardsquared RSS
beardsquared Calculating status...
Currently Being Moderated
Oct 11, 2009 7:42 AM
Everytime I try to install itunes I get the following message:

"The installer has encountered an unexpected error installing this package. This may indicate a a problem with this package. The error code is 2356."

However after I click ok, the installer continues to run and itunes appears to install perfectly. (I've never had any problems with it other than this one.)
The only reason it is an issue, is i'm pretty sure this problem is why my iphone won't upgrade/restore and gets stuck in recovery mode.

I've tried installing quicktime seperately, following the apple troubleshoot docs, uninstalling and wiping every trace of itunes from my computer but I still get this message. Does anyone have any suggestions?
Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Oct 11, 2009 8:15 AM (in response to beardsquared)
    I don't know the answer to this one, but if you look up the error number here:
    http://msdn.microsoft.com/en-us/library/aa372835%28VS.85%29.aspx
    It means: Could not locate cabinet in stream

    There are various Google hits on this that don't seem very helpful.

    Something you could try is to remove all iTunes related components and then reinstall. I have given a method below which includes cleaning up if any of the uninstalls fail.

    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)

    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/

    Save the files on your PC.

    (You only need the cleanup utility is one of your uninstalls fail.)
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.

    http://support.microsoft.com/kb/290301/

    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925

    Vista
    http://support.apple.com/kb/HT1923


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
    compaq presario iPod 20GB iTunes 9.0.1.8, Windows XP, SP3

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.