"Water damage"

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Level 1

0 points

"Water damage"

I have the IPHONE 3g, I use It everyday. I've been having non stop problems with the phone since four days before Labor day. The phone would show full battery and full service, yet nothing works. When I restart the phone, the battery changes from full to dead and i get messages that have been piling up on me. I take care of this Phone, I have it in a hard case from contour and I have Apple care. I finally went to an apple store. The reset the phone from scratch and said something about an update problem. What they also said made me not happy. Apparently there is a "water or moisture" sensor in the phone right where the charger is plugged it. That sensor is "pink". I was told that the sensor is sensitive and could have been tripped by "sweat" or "humidity". I was basically told my phone is or will be broken because of "water damage". If i dropped the phone in a puddle or bath tub i would under stand but not "sweat" and or Humidity damage. This employee now wrote "water damage" in my file. does this void apple care and do i get a refund.

iPhone OS 3.0.1

Posted on Oct 11, 2009 12:46 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Oct 11, 2009 12:50 PM in response to niles52

" does this void apple care "

No, you still get the telephone support.

"do i get a refund"

No

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Answer 2

hamradio

Level 1

0 points

Oct 11, 2009 2:28 PM in response to niles52

hi
these sensors give an easy way to Apple to refuse after sell services under warranty.
it is abusive
When I sent the 1 st time my iPhone to Apple for a GPS fault since upgarde to FW3.0 they replied : contact with liquid ! ou of warranty and they did not made any other tests and checks (and without chek the internal sensors, only these internal sensors can proove immersion)
of course there is always a contact with liquid ! :it is impossibe to prevent the hand to sweat ! the case always becomes hot!

There is also a sensor inside the audio jack. It is also easy to have sweat inside with your hair in warm days.
in my mind 2 possibilities :
strong conception /design (R&D) error (there is nothing to prevent sweat to go inside)
or
done on purpose ( high sensitive water sensors) to refuse warranty.

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Answer 3

Oct 11, 2009 9:19 PM in response to niles52

"water damage" is exactly that, water damage. no quote marks required. if the sensor's tripped, it's tripped and that's that. apple care itself is not void, you get the phone support still-- but if you need the phone replaced you'll have to pay for the replacement which i believe is $99 since you have the 3G.

again, if the sensor's red or pink, that's that.

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Answer 4

Ziatron

Level 5

4,186 points

Oct 11, 2009 10:46 PM in response to niles52

Do you think it got "water damage" before you ever got it?

I have read that humidity can "trip" the sensors.

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Answer 5

loingra

Level 1

0 points

Oct 11, 2009 11:53 PM in response to niles52

this is a strange topic because i have heard of certain phones that do give a false positive on the LDI but no one seems to really care you can beg and plead with apple or AT&T all you but they are still going to believe that little dot over you...i think they should look into it further instead of saying oh sorry thanks for buying a $500 phone with a falsely activated LDI...

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