Computer stalls on restart after ONYX

Question

Computer stalls on restart after ONYX

My friend has a 24" 2.4g iMac running 10.5.8

I recommend Onyx to him and he downloaded, installed and says he ran maintenance. Then went to restart. computer chimes, apple logo, exactly 3 revolutions of the gear and then freezes.

Apparently there is a disk in the drive and we've been unable to eject. When holding down mouse button, eject or option, computer shows only a blank white screen on startup.

Need some help with ejecting disk to try and boot off DVD and possible solution as to why it won't reboot after running ONYX

MacBook, Mac OS X (10.5.2)

Posted on Oct 11, 2009 1:03 PM

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Answer 1

rkaufmann87

Level 10

140,406 points

Oct 11, 2009 1:50 PM in response to Gordon A Bonnel

Try this:

Boot into Open Firmware and eject If you have a Mac that will not startup properly and has a stuck disc, try booting into Open Firmware by holding down Command, Option, O key and F key during startup. After booting into Open Firmware, type the command eject-cd.

Regards,

Roger

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Answer 2

Oct 11, 2009 2:18 PM in response to rkaufmann87

roger, I get gray screen, apple and just 1.5 revolutions of gear and then freeze..I've also tried all the eject on start up commands I know and it still freezes after just a few rotations of gear

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Answer 3

rkaufmann87

Level 10

140,406 points

Oct 11, 2009 2:23 PM in response to Gordon A Bonnel

Boy that's all I know. Is it covered by AppleCare?

Roger

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Answer 4

Oct 11, 2009 2:35 PM in response to rkaufmann87

nope no apple care....

we tried resetting SMC as per Article: HT1543 and get same results

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Answer 5

rkaufmann87

Level 10

140,406 points

Oct 11, 2009 2:50 PM in response to Gordon A Bonnel

Have you tried a PRAM reset?

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Answer 6

Oct 11, 2009 6:15 PM in response to rkaufmann87

Tried reset of PRAM...called Apple support and spent 30 mins online with young (very) man who gave up after trying several trouble shooting steps....

Starting up with command, option, p, r results in just a blank illuminated screen...pressing any key or clicking mouse on start up results in same screen....pressing nothing results in the logo gear scenario....

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Answer 7

rkaufmann87

Level 10

140,406 points

Oct 11, 2009 6:18 PM in response to Gordon A Bonnel

I am surprised you were able to get through I thought they were supposed to be closed on the weekend. At any rate try again tomorrow and see if you can get another more knowledgeable rep.

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