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User profile for user: PoWl
PoWl Author
User level: Level 1
0 points

HP Photosmart C5180 fails with strange error message

When I try to print (it does not matter from which application) with my HP Photosmart C5180, I'm always getting the following strange error message:

+pstopdffilter/pstocupsraster failed with err number -31000+

*My Configuration:*
* Black MacBook4,1 - Snow Leopard 10.6.1
* connected to a 500GB TimeCapsule via WLAN
* HP Photosmart C5180 connected to the TimeCapsule via Ethernet

The error first came up to me this morning, I don't think that I did any updates or reconfigured anything belonging the printing system.
After google'ing around for about 1h I had not found anyone with the same problem.
To fix this issue I already tried the following:

* Restart the printer
* Restart my computer
* Remove the printer in the System Preferences and add it again
* Reset the printer subsystem
* Update the HP Printer driver

In the console I found one entry of the PrinterProxy process saying 'cupsfilter returned status 256...' but beside this I could not see any unusual.

Did anybody already see an error like this? I'm really helpless with this right now, so please post anything that could help me!
Thanks in advance,

PoWl

Message was edited by: PoWl

MacBook4,1 Black, Mac OS X (10.6.1)

Posted on Oct 11, 2009 4:06 PM

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2 replies
User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,673 points

Oct 12, 2009 1:12 AM in response to PoWl

HI and Welcome to Apple Discussions...

Try deleting the HP preference file.

~/Library/Preferences.

com.HP.photosmart.plist (The name probaby isn't exact but I'm close)

Move that file from the Preferences folder to the Trash and restart your Mac.

Repair disk permissions also.

Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.















Carolyn 🙂
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HP Photosmart C5180 fails with strange error message

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