8 Replies Latest reply: Oct 21, 2009 11:46 PM by ACFinLA
Alex R1983 Level 1 (0 points)

Yesterday my i phone was functioning perfectly until without warning it died/forze. The screen in non responive and completely dead (its as if the battery has died) However i have tried charging and pluggin into Laptops via USB wire but to no avail.

Can anyone help at all? any suggestions? I dont live near an Apple Store so would rather not go through the hassle of missioning it to the store. However looks like i have no choice?

Any suggestions/comments very welcome!!


I Phone 3GS 16GB, iPhone OS 3.0
  • badbradderz69 Level 1 (20 points)
    it may seem like an obvious suggestion but have u tried holding down the sleep/home buttons simultaneously for approximately 15 seconds?

    this issue, or one very similar to it has affected many people and though this process doesn't FIX the problem, it does wake the iPhone up, and installing the latest iPhone OS update via iTunes should fix the problem completely.
  • Tara8430 Level 1 (5 points)

    Mine did the exact same thing a week ago, completely died without warning.

    I rang apple support who said to plug it in to charge and hold the home and power button down for 10 seconds like a manual restart until hopefully you get the apple icon in the centre of the screen. That worked for me, i then did a restore to factory settings in itunes.

    It sounds like it was something to do with update 3.0.1, if you look at the new update 3.0.2 it states fixes problem with iphone not waking after sleep or something equivilant.

    Hope you get yours back!
  • Tara8430 Level 1 (5 points)
    I obviously meant 3.1.1 and 3.1.2
  • silverain13 Level 1 (0 points)
    The same thing happened to mine yesterday. But it wont accept any charge, and I've restarted it again and again. All that happens is the apple icon appears then it goes dead again. Once or twice I've gotten the "plug into iTunes icon" but it went away before I could do anything about it. Help!
  • Macaby Level 3 (910 points)
    I also had a similar incident yesterday.

    I was messing around with this PS Mobile and other photo programs. I don't think I exited PS Mobile or maybe it was one of the other "Photo" programs. Anyway, I laid the phone down and went to do some other chores. Then, I needed to make a phone call so I picked up my IP and it was unusually warm to the touch. It wouldn't come on with the normal procedures so I thought maybe I ran the battery down. Plugged it into a charger and NOTHING!

    This is not unusual IF the battery had been drained as you may or may not know. So I left it on the charger for 5 minutes or so and IF the battery had been drained, it would have come up. Still dead black screen. So, now I do the emergency deal (hold the top buttom and the page button on the bottom) for about maybe 10 seconds. At this time, the Apple logo appears and the phone then comes up normally. As soon as the phone "booted", I looked at the battery charge and it was at 85%. So the battery was not dead.

    I'm now wondering if in leaving one of these photo apps running, the IP overheated and did a emergency shutdown.

    Anyway, it was strange and I hate to blame PS Mobile or one of the other apps for overheating my IP.

    The phone has since been running fine. I'm leaning toward an overheat shutting it down, but I can't prove it. However, one time earlier in the summer when I still had my old 3G, I left it on the patio table in direct sunlight and it overheated and shut down just like the 3G S did yesterday.
  • skeelo221 Level 1 (70 points)
    This happened to me last night while talking on the phone. It showed about 50% battery remaining and then it just shut off without any warning (I was nowhere close to the normal 20% battery warning).

    I was able to plug the phone into the wall and go a restart to get it back on and everything seems OK now. Although once I got the phone back on the battery indicator seemed messed up because it showed no charge and then quickly jumped back up to about 50% charge.

    I do monthly battery cycles to re-calibrate the battery life sensor per Apple's recommendation but it doesn't seem to work completely. I am running the latest FW (3.1.2).
  • Aibo82 Level 1 (0 points)

    Mine dropped dead aswell updateing to 3.1.2 it was working fine out the box for 3 hours played a few games pluged it into itunes and it asked me to update to 3.1.2!

    I did this then it cut to the itunes screen then went blank and toke out my keyboard now my phone is dead and apple are refuseing to replace because its the 3rd time with defects so i'm getting a refund.

    There is some major stuff going off with the updates on some phones!
  • ACFinLA Level 1 (0 points)
    I've had this problem several times, but it always turned back on after a short period of time, usually by holding down the home or on/off button for a few seconds. Not tonight though. It was dead for hours until I read this post and held down both the home and on/off buttons together for 10-15 seconds. Thanks for the tip!

    I'm updating to 3.1.2 now. Hopefully that will fix the issue and not make it worse.