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5th gen iPod Nano and iTunes 9

9229 Views 16 Replies Latest reply: Jan 12, 2010 6:10 PM by 123456frozenfire RSS
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Pcazimuth Calculating status...
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Oct 13, 2009 2:28 PM
So many of us are have a problem with the new 5th generation iPod Nano being recognized by iTunes 9. Me too. In fact, my computer crashed when I tried to use it. Now, I am afraid to even bring it up.

Is there anyone here who is NOT having any problems at all with iTunes 9 and the 5th generation of iPod Nano?

Can you let us know your settings please?

Cissy
Win XP SP3, all updates current.
PC Self Built, Windows XP, 8 GB Memory, 5th Generation Silver Nano
  • Dave_M_Bird Calculating status...
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    Oct 13, 2009 3:39 PM (in response to Pcazimuth)
    Just posted an identical issue. Itunes 9 with Nano 5g ..... HELP!!!!
    Nano 5g, Windows XP, .
  • virg Level 2 Level 2 (380 points)
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    Oct 13, 2009 4:28 PM (in response to Pcazimuth)
    What problems? I just attached the Nano to my computer and it self sync'd to my music list and that was that. I had already upgraded to iTunes 9.0.1 weeks before buying the iPod. I have four iPods, 3ea Shuffle's and the one iPod Nano 5th gen. Each one sync's fine to whatever play list I choose.

    My recommendation is to download the Operating manual from the Apple web site if you already haven't; restore your Nano and start again per instructions. It should work fine. Somehow something was not done right.

    Good luck...virg.

    Message was edited by: virg
    iMac 24" 2009'1, Mac OS X (10.6), 40G Firelite Smartdisk, 8250 HP printer. 3G Shuffles and 5G Nano.
  • virg Level 2 Level 2 (380 points)
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    Oct 13, 2009 8:36 PM (in response to Pcazimuth)
    There is a difference between "reset" and "restore". You need to "restore" your Nano. This procedure restores the factory settings allowing you to start from scratch. "Reset" just unfreezes a locked up condition similar to when you reboot your computer.

    To update or restore iPod nano:
    1 Make sure you have an Internet connection and have installed the latest version of
    iTunes from www.apple.com/downloads.
    2 Connect iPod nano to your computer.
    3 In iTunes, select iPod nano in the device list and click the Summary tab.
    The Version section tells you whether iPod nano is up to date or needs a newer version
    of the software.
    4 Click Update to install the latest version of the software.
    5 If necessary, click Restore to restore iPod nano to its original settings (this erases all data
    from iPod nano). Follow the onscreen instructions to complete the restore process.

    Good luck...virg
    iMac 24" 2009'1, Mac OS X (10.6.1), 40G Firelite Smartdisk, 8250 HP printer. 3ea, 3G Shuffles and 1ea, 5G Nano.
  • Dave_M_Bird Level 1 Level 1 (0 points)
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    Oct 14, 2009 2:41 AM (in response to Pcazimuth)
    Pcazimuth,

    I have a similar issue, When I plug in my Nano 5g, iTunes freezes and Task manager reports it as "not responding". It never comes back to life, even if left for hours.

    I've tried everything: uninstall/reinstall; different usb cables; different usb port; even tried it on 2 different PC's - same problem .....

    .... until today, I tried it at work on an XP Pro machine and all works perfectly. The 2 machines I tried it on last night were XP Home.

    Tonight I will try on Vista and see what happens.

    Is there a conflict between Nano 5g, iTunes 9 and Windows XP Home ????

    Dave
    Nano 5g, Windows XP, .
  • reallyTired Calculating status...
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    Oct 14, 2009 6:02 AM (in response to Pcazimuth)
    I have a similar story. Can't get iTunes 9.0 to identify my new Nano 5G. Message says " An iPod has been detected but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.

    I'm using a Dell 512K XP Pro running SP3. I've tried: stopping/restarting ipod service; uninstalled/reinstalled iTunes,QuickTime & related apple software; restricted running services to absolute minimum to eliminate conflicts; checked registry; changed drive letters & different USB ports. Nothing's worked. My Computer sees the iPod just fine, even sees its various files eg calender etc. Adobe photo downloader (when enabled) automatically fires up when I connect the Nano & grabs photos off it. So that's proof at least one application identifies it OK. My older Shuffle comes up in iTunes without any drama. I'm at wits end. How can Apple make the Nano 5G so fussy that its own software has difficulties picking it up unless everything is 120%?
    Any ideas?
    Thanks
    DELL, 32bit
  • virg Level 2 Level 2 (380 points)
    Currently Being Moderated
    Oct 14, 2009 8:28 AM (in response to Pcazimuth)
    Well, I've run out of ideas I should have realized I'm not that familiar with a PC anymore since I switched to a Mac years ago. Hope you can resolve your problem.

    virg
    iMac 24" 2009'1, Mac OS X (10.6.1), 40G Firelite Smartdisk, 8250 HP printer. 3ea, 3G Shuffles and 1ea, 5G Nano.
  • Dave_M_Bird Level 1 Level 1 (0 points)
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    Oct 14, 2009 12:08 PM (in response to Pcazimuth)
    Update:

    Doesn't work on Vista either. XP Pro at work is the work around for me until someone at Apple actually recognises that there really is an issue with their software.

    Not impressed but then it is iTunes, which I consider to be an awful and unnecessary piece of software.

    If anyone ever cracks this please post back!!

    Cheers,

    Dave
    Nano 5g, Windows XP, .
  • crankyguy Calculating status...
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    Oct 14, 2009 5:49 PM (in response to Dave_M_Bird)
    It doesn't work with a Mac either. I have a 3 year old Ipod video. Since I installed itunes 9, when I try to sync my ipod, itunes crashes, shuts down and sends the old error report.
    Since my Mac is a over a year old,and the ipod 3, none of Mac's "famous customer service" is available
    Might as well have a Dell and call India for all the help we get.
    imac
  • pdrizzle Calculating status...
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    Dec 23, 2009 4:46 PM (in response to crankyguy)
    macbook running 10.5.8, brand new ipod nano gen5, itunes 9.0.2

    nano shows up in finder. itunes crashes after a few moments after plugging in (or if already plugged in). nano works fine on my xp machine.

    itunes works fine with my shuffle.
    macbook 2,1, Mac OS X (10.5.8)
  • Goufy Calculating status...
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    Dec 29, 2009 11:52 AM (in response to Pcazimuth)
    I also have an issue with my itunes 9 not recognizing my new 5th gen nano as I posted on the thread http://discussions.apple.com/thread.jspa?messageID=10812823#10812823 titled "itunes 9.0 won't resognize my 5th gen nano"

    As you can see on my thread, I've tried numerous solutions, including a trip to the Apple store (The iPod hardware and software are not damaged in any way). any additional help to make this work would be appreciated.
    Dell, Windows XP, SP 3
  • Dave_M_Bird Level 1 Level 1 (0 points)
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    Jan 11, 2010 7:10 AM (in response to Goufy)
    Sorry this has been a long time coming, but I've finally sorted out my wife's ipod nano 5th gen.

    Not good news I'm afraid ... the solution was a complete Windows reinstall.

    I suspected all along that the issue was with an Upgrade to iTunes as opposed to a fresh install, and now I've proved this on all platforms : XP Pro, XP Home and Vista.

    Upgrading iTunes from an earlier version fails with some iPods, whereas a fresh install works just fine. A full Uninstall and Reinstall doesn't clear the issue either.

    Hope this helps anyone out there with similar issues.

    Dave
    Nano 5g, Windows XP, .
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