Windows 7: iPod Touch 2G/3G not recognized anymore after updating to 3.1.2.

Question

Level 1

0 points

Windows 7: iPod Touch 2G/3G not recognized anymore after updating to 3.1.2.

Hi there! In need of some serieous help!!!
I got two iPod Touches. 2G and 3G. I wanted to install the latest update, but this hung up with both devices. It seems like a driver problem. The device manager show two "Apple Mobile Device (Recovery Mode)". Manually installing a driver is successful, but only with one of the entries. The other one cannot be started.

Please help! My iPods are absolutely useless now. The are in recovery mode as it seems. Where are the drivers? Apple?!?! HELP!

Thank you.

Other OS

Posted on Oct 14, 2009 11:42 AM

Reply

Answer 1

Oct 14, 2009 1:03 PM in response to ZEISMAN

When you plug your Ipod Touch into your PC, does itunes detect your device in Recovery Mode? If so, you'll need to restore your device OS.

Reply

Answer 2

MagicD

Level 1

0 points

Oct 14, 2009 2:05 PM in response to ZEISMAN

Omg same problem I reported this very serious issues..

Reply

Answer 3

ZEISMAN Author

Level 1

0 points

Oct 14, 2009 2:29 PM in response to John Tweedale

No, iTunes cannot see any device. I'm sure that the windows driver is the problem.

Reply

Answer 4

ZEISMAN Author

Level 1

0 points

Oct 14, 2009 2:30 PM in response to MagicD

Please contact me, if you here anything... Very disappointing to have two Pods without function here... 😟

Reply

Answer 5

macdadyv

Level 1

0 points

Oct 14, 2009 3:31 PM in response to John Tweedale

omg so mad when i use the cable to connect my ituch to my computer itunes doesn't pop up. any solution? i am using windows 7

PLZ HELP ME!!!!!!!

Message was edited by: macdadyv

Reply

Answer 6

therons

Level 1

0 points

Oct 14, 2009 4:43 PM in response to ZEISMAN

My I touch also had an error while trying to update to latest op sys and now has a black screen - windows vista can't recognize it. Won't reset by holding the two buttons for ten or more seconds.????
How do I fix it?

Reply

Answer 7

Oct 14, 2009 4:46 PM in response to ZEISMAN

I'm actually having an issue with this, sort of. It appears in itunes, but not Windows Explorer. I've tried restoring it and no dice. I'm going to try uninstalling and reinstalling the driver, but I think a recent update that was pushed by Microsoft broke the Ipod/Iphone from appearing in Windows 7.

Reply

Answer 8

ZEISMAN Author

Level 1

0 points

Oct 14, 2009 10:32 PM in response to John Tweedale

Right now I'm trying to recover the iPods at an other PC. XP is installed there. Seems to work, and I'm sure, that iTunes will recognize them on my Windows7-PC then.
As ist seems, there really are no poper drivers for Windows 7, when you try to update the Touch. At this moment you need the iBoot-driver for example (because of the Recovery Mode), and the one for XP/Vista seems to be incompatible.

Do something about it, Apple!

Thank you!

Reply

Answer 9

zerogene

Level 1

0 points

Oct 15, 2009 1:28 AM in response to therons

this same thing happened to me just now..... it wont turn on its just a black screen. when i unplug and replug i get a message saying windows does not recognize the device.. cant even turn it on to try a restore....

Reply

Answer 10

ZEISMAN Author

Level 1

0 points

Oct 15, 2009 5:58 AM in response to zerogene

The recovery at a XP-PC was successful! So it's clearly a driver issue.

For he ones who have a similar problem, but without the two "Recovery Mode - Devices" in the device manager, I had this problem, too. But it was easier to solve.
Look for your iPod in the device manager. It can be found in "Portable devices". Let your Windows (even 7) update the driver online. That helped in my case. But only till I tried the firmware update... :-/
So be careful! If you want to update the software of your iPod Touch or iPhone, too, I think, on a Windows 7 machine, make sure, that you have another PC with an older OS in reach!

I hope I could help somebody till Apple releases some compatible drivers...

Bye, folks.

Sascha from Germany

Reply

Answer 11

Oct 19, 2009 7:15 PM in response to ZEISMAN

I'm having the same problem. I have a PC and I plugged in my ipod touch to update some music files, and a window popped up asking me if i'd like to update to the latest software for the ipod. i chose to update it, and itunes went through the updating process. then, in the middle of the update, a balloon popped up telling me that the apple mobile device was in recovery mode. then a window kept popping up asking me to install a driver?

i've tried everything: installing a driver (failed), rebooting my ipod (failed), restarting my computer (failed) --- nothing has worked!!!

Please help if you can!!! Thank you in advance

Reply

Answer 12

Oct 22, 2009 11:29 AM in response to howman888

I had this exact problem when I first upgraded to 3.1. I had to install an old version of iTunes (8 as it turned out) and that let me access the iPod in recovery mode and fix it, so I could then reinstall iTunes 9 and pick up where I leftg off.

However, now that I've upgraded to Windows 7, and I've tried to upgrade the iPod to 3.1.2. Wish I hadn't. Now I'm stuck with an iPod that won't do anything at all because Apple's recovery mode drivers won't work and the iTunes 8 installer refuses to install properly in Windows 7 so that avenue is closed too.

HELP!

Reply

Answer 13

Oct 24, 2009 6:40 AM in response to madkingsoup

Managed to fix it using a computer with XP on it. Still failed again once during the process, but at least the XP recovery drivers actually work.

Reply

Answer 14

MagicD

Level 1

0 points

Oct 31, 2009 2:33 PM in response to madkingsoup

Same issue why is apple ignoring this and waiting for 100+ complaints before fixing. This needs fixing asap..

Reply