10 Replies Latest reply: Feb 23, 2010 5:47 AM by Norfronth
Siggis Level 1 Level 1 (0 points)
I have a Samsung LCDTV Model le52***7pzfxxc. I brought a apple TV. I followed the instructions connecting the HMDI cable switching it all on. Lights came on the Apple TV. My TV came up with a sign: no signal.

I am not really up on what I need to do . I read in the apple trouble shooting, it said to contact Samsung. They were not sure. I think I need to pair it with the ITV. Anybody have any pointers?

I expected to switch it on and it just work!

APPLE TV, Mac OS X (10.3.x), Samsung TV
  • Winston Churchill Level 10 Level 10 (87,445 points)
    Welcome to the  Discussion Forums.

    I have a Sumsung connected to one of our tv's and I just plugged it in.

    Does the tv have more than one port, try the others if it does. I believe on some tv's with more than one port, one of the ports may need programming.

    Have you tried another HDMI cable.

    You also might try cycling through the video output options on the tv, press menu and + on the remote for about 6 or more seconds, you can then cycle through the outputs using the + or - buttons.
  • Easybourne Level 1 Level 1 (110 points)
    Samsung TVs have issues when it comes to Apple TV.

    Try this:

    Plug the Apple TV into the HDMI input that is labelled HDMI 2. In the TVs menu, find the option that allows you to assign a name to the input. From the list of suggested names, select 'PC'.

    This will make the TV think that the Apple TV is a computer and its HDMI processing will be done slightly differently and your Apple TV should now work with a stable picture.
  • Chenks Level 5 Level 5 (7,420 points)
    Easybourne wrote:
    Samsung TVs have issues when it comes to Apple TV.


    do they ?
    the 2 samsung LCDs i have haven't had any issues with the appletv.
  • Easybourne Level 1 Level 1 (110 points)
    Chenks wrote:
    do they ?


    Oh yes. Search these very forums!

    Both of my Samsungs have major issues. There are two fixes that work for this - either the simple method I outlined above about using HDMI 2 and labelling the input as PC (this method has a drawback of disabling the TVs colour and sharpness controls) or you go into the TV's service menu and turn off an option called HotPlug. (A Samsung engineer told me about this fix - he said he often is called out to people with various HDMI devices that don't play properly with various Samsung models and this is a near-universal fix for them.)

    If you Samsung works 'out of the box' with the Apple TV you are either very lucky, have one (or two) of the rare unaffected models or connected via an AV amp that is sufficiently massaging the HDMI signal before it gets to the TV.

    My first day with my Apple TV was a nightmare as I was unaware of this issue. My friend Mr. Google sorted it out.
  • Chenks Level 5 Level 5 (7,420 points)
    Easybourne wrote:
    If you Samsung works 'out of the box' with the Apple TV you are either very lucky, have one (or two) of the rare unaffected models or connected via an AV amp that is sufficiently massaging the HDMI signal before it gets to the TV.


    guess i must be lucky then (along with winston who also didn't have an issue with samsung - we must be the 2 luckiest guys alive it seems), and i guess the 2 different models i have are rare (even though they were probably the 2 most commons models sold in the UK at the time).

    both TVs have had appletv connected to them directly and via an amp, and the appletv has never had the the issue that the OP has mentioned.

    maybe the statement should be that "some" samsung tvs have an issue.
  • Easybourne Level 1 Level 1 (110 points)
    Chenks wrote:
    maybe the statement should be that "some" samsung tvs have an issue.


    Some (but a number that is statistically significant enough to be easily findable on these and other Mac-centric forums) Samsung TVs have issues with the Apple TV.

    Is this better for you?

    Are you now comfortable for the OP to try my suggestion, or should we go off on a tangent about your unrelated non-experience of this problem?

    Maybe the OP, if he does or doesn't have success will post back with any further experiences.
  • Chenks Level 5 Level 5 (7,420 points)
    Easybourne wrote:
    Are you now comfortable for the OP to try my suggestion, or should we go off on a tangent about your unrelated non-experience of this problem?


    at no point did i suggest the OP should not try your suggestion.
    i was simply commenting on your blanket statement that suggested that every samsung tv had issues with appletv, when clearly that is not correct.

    for the record, the 2 samsung LCDs i have are

    LE32R87BD (probably one of the most common in the UK over the past 3 years)
    LE22B350 (widely sold via play and pixmania amongst other online retailers)
  • darylhuff Level 1 Level 1 (0 points)
    I guess I'm in that statistically relevant sampling of folks with a Samsung TV that does not work properly with an Apple TV. I'm happy for all of you Samsung owners that don't have the problem.

    My symptoms are similar to the symptoms found here, and in other forums, but different enough that I wanted to put them down to see if others 1) have suggestions for other fixes, or 2) at least know they aren't the only one with the problem.

    I have an A/V network in my house and I'm having problems with my Samsung LN-52B750 TV. I've isolated the problem to the following components; an Apple TV source, an Apogee 4x4 HDMI Matrix, A Samsung LN-52B750 and two different Sharp LCD TVs (LC-42D62U and LC-40E67U).

    If I power up the Apple TV, HDMI Matrix, and Samsung LN-52B750 TV everything is fine. I can view the Apple TV signal fine on the Samsung TV. If I then power on either of the Sharp TVs and set the HDMI matrix to display the Apple TV source on the Sharp TV, I lose the signal on my Samsung TV. This, despite the fact that the Matrix is showing that it still routing the Apple TV signal to my Samsung TV. The Apple TV content displays fine on the Sharp TV.

    If I then turn off the Sharp TV and power cycle the Samsung TV, I end up with what looks like a sync problem. I can see the Apple TV signal on the Samsung TV for a second or two followed by a second or two of digital "snow" on the TV. This signal-snow cycle repeats indefinitely. The only way to get back to a usable system is to turn off all the TVs, power cycle the Apple TV, then turn on only the Samsung TV.

    Note that I never have the reverse problem with the Sharp TVs. They are always able to view the Apple TV signal regardless of which other TVs are also viewing the Apple TV source signal.

    I've updated the firmware on my Samsung TV to the latest. I've also seen posts about getting into the firmware screens and disabling "hotplug" and "hotplugctr" -- neither of which are in the firmware of my model. I've also seen posts suggesting that I name the HDMI input going to the Matrix (and thus the Apple TV) to "PC" -- this didn't solve the problem either.
  • Norfronth Level 1 Level 1 (0 points)
    Hi!
    Please tell me how I can find the service menu with HotPlug select on my (new) Samsung 40" LCD TV?
  • Norfronth Level 1 Level 1 (0 points)
    Thanks a lot !!!!
    This really did the trick with my Samsung TV. Apple TV is now steady connected all the time !!!!