Q: Replacement SILICONE EAR TIPS and MESH CAPS for IN-EAR headset w/remote.

Hello,

I was recently shocked to find Apple incapable of ordering replacement silicone tips and mesh caps for my VERY expensive (70 euros) in-ear headphones w/remote. I looked all over the web and even went to a brick-and-mortar Apple store where the only response I got was: "Sorry, but we can't help you, you'll just have to buy a new pair of headphones". So basically what Apple is saying, is that when I accidentally lose one of the silicone tips on the bus or tram or whatever, I'm out another 70 euros. This is RIDICULOUS and I am very angry at Apple for this blatant disregard towards its customers...

Does anyone know when Apple will address this problem?? I love those earphones and want to use them again soon!

From Belgium.

Posted on Oct 16, 2009 7:27 AM

I have this question too

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by txoxaxdx,

txoxaxdx Nov 18, 2009 11:41 AM in response to Tony Doutreligne
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Nov 18, 2009 11:41 AM in response to Tony Doutreligne

Try these:

http://www.dealsishop.com/silicone-replacement-ear-tips-for-apple-in-ear-headpho nes-remote.html

http://www.amazon.com/Replacement-Remote-Headphone-Silicone-Earbuds/dp/B002G7IXB 8
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by Kebabselector,

Kebabselector Dec 16, 2009 6:34 AM in response to txoxaxdx
Level 1 (20 points)

Dec 16, 2009 6:34 AM in response to txoxaxdx

Seems a stupid decision not to support people once they spend a fair amount on these headphones.

Seem some have spoken to Applecare and got a replacement kit. http://store.apple.com/uk/question/answers/product/MA850G/A?mco=MTQzMzA4NjA&pqid =Q7PUKX2J4HT2FPXUU279UUX9UCKH47A9F
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by nickwalker,

nickwalker Dec 18, 2009 2:46 PM in response to Tony Doutreligne
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Dec 18, 2009 2:46 PM in response to Tony Doutreligne

I'm in the same situation.
I've now lost 2 pairs of the silicone caps, and one of the mesh.
I think its complete crap that you can't just buy another capsule for 10 bucks from apple.
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by Kebabselector,

Kebabselector Dec 18, 2009 4:28 PM in response to nickwalker
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Dec 18, 2009 4:28 PM in response to nickwalker

I did have some success with AppleCare, eventually I managed to speak to someone who understood what I needed.

So free of charge the despatched the replacement buds.

Unfortunately they are for the last gen of in-ear headphones. Now I have a case number I might be able to get something done.
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by Kebabselector,

Kebabselector Dec 30, 2009 5:12 PM in response to Kebabselector
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Dec 30, 2009 5:12 PM in response to Kebabselector

Called again and got it sorted. They've sent me a complete in-ear headphone set. Phones, buds and caps (minus the retail packaging). Seems a bit over the top for a set of silicone buds, but I'm not complaining as I means I've got a spare set of headphones now Just hope I don't loose the tip again.

On a tip update, I found one. The other seems to have disappeared into the unknown (or the dog)
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by appelcientje,

appelcientje Mar 30, 2010 12:49 PM in response to Tony Doutreligne
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Mar 30, 2010 12:49 PM in response to Tony Doutreligne

Hi Tony,

How about setting up a barter trade in ear tips. I lost a medium size tip, what's your size, we can mail the spares!
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by ihadav,

ihadav Apr 19, 2010 5:12 PM in response to Tony Doutreligne
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Apr 19, 2010 5:12 PM in response to Tony Doutreligne

I had this happen, went to the apple store, got them replaced for free...
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Q: Replacement SILICONE EAR TIPS and MESH CAPS for IN-EAR headset w/remote.

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by txoxaxdx,

by Kebabselector,

by nickwalker,

by Kebabselector,

by Kebabselector,

by appelcientje,

by ihadav,

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