7 Replies Latest reply: Apr 19, 2010 5:12 PM by ihadav
Tony Doutreligne Level 1 (15 points)

I was recently shocked to find Apple incapable of ordering replacement silicone tips and mesh caps for my VERY expensive (70 euros) in-ear headphones w/remote. I looked all over the web and even went to a brick-and-mortar Apple store where the only response I got was: "Sorry, but we can't help you, you'll just have to buy a new pair of headphones". So basically what Apple is saying, is that when I accidentally lose one of the silicone tips on the bus or tram or whatever, I'm out another 70 euros. This is RIDICULOUS and I am very angry at Apple for this blatant disregard towards its customers...

Does anyone know when Apple will address this problem?? I love those earphones and want to use them again soon!

From Belgium.