Windows 7 RTM, error 10057 and TimeCapsule

Question

Windows 7 RTM, error 10057 and TimeCapsule

When I try to access the configuration of my Time Capsule using AirPort (5.4.2) on a Vista or Windows 7 PC I get the following error:

Error 10057 - An error occured whilst trying to access the Apple Wireless Device.......

The PC's are directly connected to the Time Capsule and it makes no difference if Windows firewall is on or off. I have also re-installed the software. If I connect my MAC Book pro I have no issue and can read the config. I read a few articles that said a hard reset would work, it didn't!

Any ideas?

MacBook Pro, Mac OS X (10.6.1), Windows 7 RTM

Posted on Oct 18, 2009 12:48 AM

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Answer 1

Best reply

Wild Weasel 109 Author

Level 1

35 points

Oct 18, 2009 12:51 AM in response to Wild Weasel 109

AHA, found the issue, I had disabled IP V6 on my Win 7 machine. Enabled it and then I was able to access the configuration.

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Answer 2

nomadski

Level 1

9 points

Oct 25, 2009 7:17 PM in response to Wild Weasel 109

How did you enable IPV6? My Utility cant even find the Airport Extreme under W7 but once when I restarted the router it showed up but gave me the same error message...then it was gone again.

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Answer 3

Simba7

Level 1

0 points

Oct 29, 2009 8:49 AM in response to Wild Weasel 109

I've been getting the same error with my AirPort Express (802.11g version).

I did a full reset, then an initial configuration. After that, I can't gain access to it and throws up an error 10057 every time.

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Answer 4

Oct 31, 2009 12:37 AM in response to nomadski

In the Windows 7 Network and Sharing Center, I used the Change Adapter Settings option and then went to the properties of my Ethernet card. I'd removed the tick from the option, Internet Protocol version 6. Just put the tick back, rebooted and everything worked fine.

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Answer 5

nomadski

Level 1

9 points

Nov 15, 2009 11:49 AM in response to Wild Weasel 109

Hmmph. I looked where you described and my IPV6 box is ticked by default. Everything on my computer is running as per default on Windows 7 and I STILL cannot access my Airport Extreme router, which has worked flawlessly in Vista and XP since I bought it.

It wont discover any devices, on the odd occasion I rebooted it did, but then threw up the 10057 error before losing it again.

I am connected on my pc directly, and have the internet working, so I dont understand why I cant access the router??

Can someone help on this, or direct me to a support link where I can get some advice on this stupid product?

Cheers in advance.

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Answer 6

Klas17

Level 1

0 points

Nov 16, 2009 3:00 AM in response to nomadski

Hi, I had exactly the same problem to connect to the Airport Express (using Win 7). After trying a lot of things I simply disabled the firewall (F-secure 2010). Then there was no problem accessing the Airport Express settings with Airport Utility 5.4.2. I turned the firewall back on and found among the firewall settings that IP6 traffic was blocked by default. After changing the setting to 'normal' in F-secure I no longer have a problem accessing the Airport.

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Answer 7

nomadski

Level 1

9 points

Nov 16, 2009 6:14 AM in response to Klas17

Im just using Windows firewall. I've tried disabling it but still cant recognise the existence of an airport extreme.

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Answer 8

Klas17

Level 1

0 points

Nov 17, 2009 3:57 AM in response to nomadski

If you disconnect the Ethernet cable, doesn't Airport Utility even find your Airport Extreme? How about the wireless network card in your computer? Is it set to the same network (SSID) as the Airport is located on?

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Answer 9

nomadski

Level 1

9 points

Nov 17, 2009 1:27 PM in response to Klas17

+If you disconnect the Ethernet cable, doesn't Airport Utility even find your Airport Extreme? How about the wireless network card in your computer? Is it set to the same network (SSID) as the Airport is located on?+

My PC doesnt have a wireless card (its not a laptop, just a tower pc) so am not trying to connect to it via wireless. All my wireless devices connect fine to the airport, macbook etc, its just my pc which is physically connected which cant see the airport.

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Answer 10

Klas17

Level 1

0 points

Nov 18, 2009 3:26 AM in response to nomadski

OK, sorry, then I don't know what to do. Myself, I never was able to connect to my Airport Express with a cable in order to configure it. The only way I succeeded to access it for configuration with Airport Utility was wirelessly... The Ethernet port I only could use to access Internet.

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Answer 11

Nov 29, 2009 4:24 PM in response to Wild Weasel 109

Running Windows 7 and also got the same error and enabling IP 6 got it going for me too - thanks

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Answer 12

Dec 19, 2009 6:42 AM in response to Wild Weasel 109

I concur, enabling IPv6 resolves the issue. Just had the same issue connecting from my Win7 box over Ethernet via a Netgear wired router, although in this case I have an Airport Express b/g.

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