6 Replies Latest reply: Oct 20, 2009 10:34 AM by Templeton Peck
Amanda May Level 1 (0 points)
Two weeks ago I installed Snow Leopard to my Mac hoping it would be an upgrade. Everything works well other than my Microsoft Office, and as a student, this is a huge problem. I have Word 2004, and now it freezes all the time. What can I do to fix this?

Mac OS X (10.6.1)
  • baltwo Level 9 (62,215 points)
    MS Office '04 works here without any issues. I don't have Office '08, so can't address that issue. Peruse http://www.officeformac.com/productforums/ for MS help. Alternatively, uninstall and reinstall.
  • Barney-15E Level 8 (46,334 points)
    Freezing isn't the normal symptom for this, but have you validated your fonts with font book and removed any problem fonts/duplicates?
  • musicwind95 Level 4 (1,280 points)
    What system do you have? Specifically, how much RAM do you have? In the Apple menu, click on About this Mac, and then click on More Info.
  • K T Level 7 (23,705 points)
    Hi, Amanda & welcome to the forums.

    I'm not going to lecture you about software compatibility - I'm sure you can do the math between 2004 & 2009, but I will warn you about a common issue with fonts that old...

    The general approach at this time is to ask if you've checked for any problematic fonts with Apple's Font Book (look in the Applications folder). Be sure to find and remove all duplicates also.

    Start there to be sure all fonts that are in play come out with a clean bill of health.

    Also, don't hesisate to perform wholesale deletion of old and/or little used fonts - be skeptical of anything that has come from any MS Equation Editor installation and good luck.

    I would also suggest you take a look at iWork '09 with Pages. You can download a trial version. I think it would be a good step in concert with your new OS to get current with a new word processor as well.
  • JGM_G'boro Level 1 (0 points)
    This is unbelievable. I've done all the suggested fixes, cleared preferences, deleted duplicate fonts and visited the "geniuses" at the Apple store and they do not know how to fix this. Still NOT fixed!
    How come Apple isn't suggesting anything?
  • Templeton Peck Level 9 (61,422 points)
    How come Apple isn't suggesting anything?

    Because it's not up to Apple to maintain compatibility with third party applications.

    See this page for more option: