Rio S10 not recognized in iTunes 9.0

I am seeing the same problem with my Rio players - an S30 and a Cali. Neither is recognized in iTunes 9.0.1 or 9.0.2, but both worked with the last version of 8 (I believe 8.2.1). The computer correctly identifies both devices in System Profiler under USB.

Does anyone know if Rio support has been dropped in iTunes 9, or is this a bug?

Message was edited by: J.Paul

I just realized I have the same problem. Anyone able to help us out, other than the suggestion of getting an iPod? 🙂

Same here. Is there a way to go back to iTunes 8 short of taking the entire system back in time via TIme Machine?

kurmasz wrote:
iTunes 9.0 and 9.0.1 do not recognize my Rio S10 MP3 player. I didn't have any problems until upgrading iTunes. The player still works in iTunes 8.x.

Does anybody have any suggestions how to get iTunes 9 to recognize my player?

iTunes is only designed to support syncing of Apple devices. Some other devices have been reverse engineered over the years, but that capability is unofficial and can "break" without notice. Apple became more restrictive recently, due to a flap with Palm.

If the songs in your iTunes library are in MP3 format, you can still use them in the player. To sync, follow the instructions that came with the player.

iTunes is only designed to support syncing of Apple devices

Actually, iTunes was made to sync (by Apple) a few other devices also.
-> iTunes for Mac OS X: Compatible Players

the link kinda don't work, sir.

i extracted it from your post, if you don't mind ...

http://support.apple.com/kb/ht2172

J GG

I have a Rio S30S and the same problem. Not recognized any more through iTunes 9. The Rio plugin is in the iTunes plugin folder. Can't use a USB card reader to drag and drop MP3's to the memory card either. Now what??

MelKnowles wrote:
I have a Rio S30S and the same problem. Not recognized any more through iTunes 9.

The support article referenced above carries an April 2010 date, but it contains statements like "Songs purchased from the iTunes Store are encoded using the AAC Protected format." It looks like obsolete information that somebody slapped a new date on.

And in view of the very public spat between Apple and Palm, I wouldn't count on iTunes to support non-Apple devices.

Can't use a USB card reader to drag and drop MP3's to the memory card either. Now what??

Try updating to the newest iTunes. The 9.2.1 feature list had a cryptic reference to resolving issues with drag and drop.