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Second 27" iMac with dead pixels

18403 Views 25 Replies Latest reply: Jan 9, 2010 7:56 AM by Trome RSS
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jasonyates Level 1 Level 1 (0 points)
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Oct 25, 2009 12:05 PM
I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.

I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.
27" iMac, Mac OS X (10.6.1)
  • Tim Lorenzen Level 4 Level 4 (1,895 points)
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    Oct 25, 2009 4:13 PM (in response to jasonyates)
    The higher your screen resolution, the more likely it is you'll get a bad pixel. But the higher the pixel density, the less noticeable it is because the individual pixels are so small. Most people will not bother to take a magnifying glass and check every square inch of their new display for bad pixels, so there could be many iMac 27" displays out there that have bad pixels which their owner doesn't know or care about.

    I think you've been exceptionally unlucky to get two displays in a row with bad pixels in such a prominent spot.
    iMac 27"; MacBook Pro 15" (Late 2008); iPhone 3GS; iPod nano 5G, Mac OS X (10.6.1)
  • FrankBobandy Level 1 Level 1 (15 points)
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    Oct 25, 2009 8:17 PM (in response to jasonyates)
    Yeah dead in the middle is a bit of nuisance for me.

    i picked up two 30" ACDs a few years back in case one was better than the other with the intent to send one back...one had 5 red dots around the center...so annoying, the second had one only on RED backgrounds and i figured thats fine no big deal...cant see it on any other color and its not noticable its off center but still in the middle of the screen. i hardly see it but i do occasionally spot it.

    im looking at getting the new LED iMac to replace it with and hopefully I should get lucky the first time around =)

    goodluck hope you get a good iMac
    15" Macintosh Book Professional Unibody, Mac OS X (10.5.7), Issues with shared devices/10.5.7
  • kelf Level 1 Level 1 (0 points)
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    Oct 26, 2009 3:06 AM (in response to jasonyates)
    i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!

    btw, is there any dead pixel policy?
    iMac 21.5" 3.06 1TB ATI, Mac OS X (10.6.1)
  • todd v2.0 Calculating status...
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    Nov 11, 2009 6:11 PM (in response to kelf)
    Im always behind the times, but anyhow just noticed a dead pixel right in the centre of the screen on my new 27" iMac. So I phoned Apple tech support to ask a few questions about getting it replaced, no luck it seems Im short a few dead pixels to qualify. When I asked the girl on the other end how many dead pixels are needed on the 27" iMac she told me Apple wants 11 ELEVEN dead pixels before the warranty it.

    Message was edited by: todd v2.0
    iMac 27" macbook uni-body, Mac OS X (10.6.1), One dead pixel on the 24" iMac
  • MacMan 71 Level 2 Level 2 (300 points)
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    Nov 18, 2009 8:18 PM (in response to jasonyates)
    I just unpacked my new 2.8 i7 iMac, and the first thing I noticed was the dead pixel it's not quite in the middle, but Anytime I'm waching something in full screen there it is mocking me... the little blue dot amongst all the black ones. Thankfully, it only shows up when it's supposed to be black. What a shame
    Quad Core 2.8GHz iMac, Mac OS X (10.6.2)
  • bluebermuda Calculating status...
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    Nov 18, 2009 11:31 PM (in response to MacMan 71)
    Return it and demand a replacement. If you charged it to American Express or a decent charge card then charge it back.
  • Simon (UK) Level 4 Level 4 (3,565 points)
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    Nov 19, 2009 12:56 AM (in response to kelf)
    kelf wrote:
    i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!

    btw, is there any dead pixel policy?



    It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
    iMac 27", 2.8GHz Core i7, 8GB, Mac OS X (10.6.2), Seagate External HD's, Belkin Wireless N, iPod Classic, Nano 2G
  • fruscinatemaniac Calculating status...
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    Nov 26, 2009 3:56 AM (in response to Simon (UK))
    Hi there, I received my new Imac 27" i7 yesterday. I was very happy at first as I could not find any dead pixels however when I used my Isight camera I was very upset. I found a total of 19 dead + stuck pixels in the isight camera making it really unusable, I was shocked with this. How is it possible for there to be so many? Has anyone else checked their isight cameras? If you put a black cloth over it or if you are wearing a black top you will be able to see them much better. This is my first post so I'm sorry if I am taking over someone's thread.
    Imac 27" I7
  • Nighthawk00 Calculating status...
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    Nov 26, 2009 3:33 PM (in response to fruscinatemaniac)
    Yes, my iSight camera also has 8 dead pixels but I didn't notice it until I covered the camera with my finger.

    Anyway, my screen has no dead or stuck pixels AFAIK after 1 week of intensive usage. I do have the flickering problem which is really annoying!
    iMac 27" i7, Mac OS X (10.6.2)
  • Randy Pozzi Level 2 Level 2 (165 points)
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    Nov 26, 2009 3:41 PM (in response to jasonyates)
    Mine is blue/green--right in the middle of the screen! But, hey!--it's not a cracked glass or flashing neon screen like some of the other complaints!

    zoz
    iMac 27", 2.8 GHz QuadCore i7, 2T, 16GB, ATI 4850, MacBook pro (2), IPhone 3GS, Mac OS X (10.6.2), God bless Basset Hounds!
  • star-fish Level 2 Level 2 (195 points)
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    Nov 27, 2009 8:45 AM (in response to Simon (UK))
    Simon (UK) wrote:
    kelf wrote:
    i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!

    btw, is there any dead pixel policy?



    It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.


    Actually, Apple considers one dead pixel 'within spec'.

    However, if you've only just bought it, you can choose to return it for any reason within 14 days.

    Message was edited by: star-fish
  • Thrice06 Calculating status...
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    Nov 27, 2009 9:04 AM (in response to jasonyates)
    Ya I've returned a couple i5's now all with different issues, the first two I returned did not have any dead pixels but the last one which we even opened in store contained a few. Needless to say I was less than thrilled and now have my money back and no iMac.
    2.66GHz Core i5 iMac - 1.5 Ghz PowerBook G4 - 8GB iPhone 3G - 80GB iPod Classic, Mac OS X (10.6.2)
  • Pandamanda Calculating status...
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    Nov 27, 2009 6:03 PM (in response to jasonyates)
    I bought my iMac nearly a year ago (and just now extended my warranty) and there has always been this tiny black dot (dead pixel) near the center of the screen. I put off trying to do anything about it because I just didn't have the time to deal with it. But it has been quite a nuisance all this time, being that I'm currently studying Graphic Arts and when I'm using photoshop, I keep having to move around my project out of the way of the black dot so that I can get an accurate view. I guess I'm 10 short of 11 dead pixels, but no one should have to accommodate a defect.
    iMac, Mac OS X (10.5.8)
  • Richneerd Calculating status...
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    Nov 28, 2009 3:03 PM (in response to jasonyates)
    I just shipped my iMac 27" i7 back to apple because of dead pixels. If my 2nd one has it, I'm going to ask for a refund and probably buy one at the local store or just give up and buy the Dell 3008WFP 30" for my PC. ;(
    Macbook Pro 15" Unibody | iMac 27" i7, Mac OS X (10.6.2)
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