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Selling MacBook. How Do I Reset to Factory Conditions

11416 Views 28 Replies Latest reply: Nov 1, 2009 11:38 AM by JasonFear RSS
  • sig Level 8 Level 8 (35,770 points)
    iLife is not on the Mac. It will come pre installed from the original OS installer disks that came with your Mac. If your Mac came with Leopard then run that installer. Give the SN disk to the new owner. if they want to upgrade that's their decision. They may not have software that will work with SN. We went through this already.
     MacBook Pro 2.8 Ghz 15" / 4 Gb Ram, Mac OS X (10.5.8), iPhone 3GS
  • sig Level 8 Level 8 (35,770 points)
    Currently Being Moderated
    Oct 29, 2009 10:46 AM (in response to Carlouk)
    You got it!
     MacBook Pro 2.8 Ghz 15" / 4 Gb Ram, Mac OS X (10.5.8), iPhone 3GS
  • sig Level 8 Level 8 (35,770 points)
    You have done that. When the installer aske for the second disk that's what happens. Now when you see the Welcome screen and it pauses at the window where you select your language just QUIT and shut down. This is like pulling teeth. Ahhh!
     MacBook Pro 2.8 Ghz 15" / 4 Gb Ram, Mac OS X (10.5.8), iPhone 3GS
  • sig Level 8 Level 8 (35,770 points)
    It wouldn't ask for the second disk if you opted not to install additional languages or printer drivers when prompted.
     MacBook Pro 2.8 Ghz 15" / 4 Gb Ram, Mac OS X (10.5.8), iPhone 3GS
  • JasonFear Level 5 Level 5 (4,935 points)
    You had mentioned "factory condition" and any Mac that you buy directly from Apple (factory) comes with iLife preinstalled. The installation disc does not contain iLife, that's on the second disc (as you probably already know) but Apple has since changed the installation process. iLife is no longer done during the initial OS installation, it's done after the system is booted up for the first time and configured with a user.

    The only reason I mentioned iLife being on the computer is because the term "factory condition" was thrown out there, which in this case in order to replicate how the machine would be received from the factory... it would have iLife.

    To add, and it's unfortunate about your bad experience, Apple no longer offers that service unless you buy One-to-One. It use to be a free, optional service at time of purchase but no that's no longer offered without the additional purchase.
    13" MacBook Pro (2.26GHz/4GB/160), Mac OS X (10.6.1)
  • sig Level 8 Level 8 (35,770 points)
    "... iLife is no longer done during the initial OS installation, it's done after the system is booted up for the first time and configured with a user."

    Not so. Just bought this MBP and ilife was on it. I am the only account and the package was sealed.
     MacBook Pro 2.8 Ghz 15" / 4 Gb Ram, Mac OS X (10.5.8), iPhone 3GS
  • JasonFear Level 5 Level 5 (4,935 points)
    Currently Being Moderated
    Oct 30, 2009 9:37 AM (in response to sig)
    Hi sig,

    You just bought the machine from an Apple Store? If so... then yes, iLife is preinstalled. Apple has been shipping machines that way since they bundled the application. What I'm referring to, as the subject states, is that if you wipe the drive and manually reinstall the OS it does not do iLife at the end of the OS installation. The machines I've verified this on are:

    MacBook (13-inch, Late 2009)
    MacBook (13-inch, Mid 2009)
    MacBook (13-inch, Early 2009)
    MacBook (13-inch, Aluminum, Late 2008)
    MacBook (13-inch, Late 2008)
    MacBook (13-inch, Early 2008)

    MacBook Pro (17-inch, Mid 2009)
    MacBook Pro (15-inch, Mid 2009)
    MacBook Pro (15-inch, 2.53GHz, Mid 2009)
    MacBook Pro (13-inch, Mid 2009)
    13" MacBook Pro (2.26GHz/4GB/160), Mac OS X (10.6.1)
  • Gene Johnson1 Calculating status...
    Hi.

    I need a little help. I'm selling my unibody MacBook...late 2008...today.

    I've misplaced my install disk (Leopard), but still have my Snow Leopard add-on disk I bought (the $29 version).

    Can I use the Snow Leopard disk to uninstall and clean erase the computer without the original Leopard install disk? Will this cause any problems?

    Thanks a million.


    G.
    macbook, Mac OS X (10.6.1)
  • JasonFear Level 5 Level 5 (4,935 points)
    Hi Gene,

    Yes, this will work. However you won't be able to reload iLife '09 for the buyer of the machine. You might want to tell them that the original discs are not going to be included, as that's something that would have come with the computer if it was brand new.

    You can also inform the buyer that he can purchase replacement discs through AppleCare for about $35.
    13" MacBook Pro (2.26GHz/4GB/160), Mac OS X (10.6.1)
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