"We could not complete your itunes Store request. An unkown error..."

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Level 2

157 points

"We could not complete your itunes Store request. An unkown error..."

"We could not complete your itunes Store request. An unkown error occurred (3036).

There was an error in the iTunes Store. Please try again later."

---------------------------

What the heck is going on. The other was one error, all day today is this one to update a few free apps.

Was able to download another app from the store but can't update via itunes.

anyone else experiencing this?

MacBook Pro, Mac OS X (10.5.8), MacBookPro3,1/2.4 GHz

Posted on Oct 26, 2009 8:53 PM

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Answer 1

HD99

Level 1

0 points

Nov 8, 2009 6:43 PM in response to sam jones

I am having this same error message , how do you fix it???

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Answer 2

Nov 11, 2009 12:40 PM in response to HD99

I had the same problem... but because it was happening on all four of my computers, they couldn't blame just one device. Contact iTunes support:

http://www.apple.com/emea/support/contact/itunes/phone_contacts/

Tell them that someone else with the same problem got it solved when they (iTunes) found two "unknown downloads" that were clogging my connection to iTunes. Once they deleted those files, my uploading of apps and downloading of subscription episodes resumed.

Terrie

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Answer 3

bluebyte

Level 1

0 points

Dec 8, 2009 5:17 PM in response to terrie_808

I also had the same problem, but with Unknow Error -9812... and I cannot login or purchase to the itunes store with my iMac, but the funny thing is my account is working with my PC and iPhone...

Need advice as I normally use my iMac most of the time.

Thanks.

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Answer 4

sam jones Author

Level 2

157 points

Jan 13, 2010 9:30 AM in response to bluebyte

Called Apple and after about 20 minutes that had to clear out 2 corrupted files on their end.

Now it works.

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Answer 5

Feb 20, 2010 9:59 AM in response to sam jones

Hi

Im having a similar issue with the itunes stone but i get a slightly different error message.

an unknown error occurred -42408
please try again later (i have several times over the last week)

Anyone got any ideas. It seems related to authorizing music on my ipod.
-it only seems to have occurred since upgrading to itunes 9.

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Answer 6

henrus

Level 1

135 points

Feb 21, 2010 10:09 PM in response to TheDoctoralwaysdelivers

I had this exact error message and number (-42408). Took me a while to figure it out, but it's a permissions problem. You need to run "Disk Utility" and have it repair all permissions problems on your primary hard drive (your boot drive). This should fix it.

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Answer 7

JOS

Level 1

15 points

Feb 21, 2010 11:08 PM in response to henrus

it's a permissions problem. You need to run "Disk Utility" and have it repair all permissions problems on your primary hard drive (your boot drive). This should fix it.

yes, this worked for me too. No probs now with any of my ipods.

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Answer 8

Oct 24, 2011 1:11 AM in response to sam jones

I'm getting the error message - "We could not complete your iTunes store request. An unknown error occurred (-50). There was an error in itunes store. Please try again later". Can anyone help! Please be specific though, step by step is needed coz i'm pretty hopeless.

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Answer 9

Oct 29, 2011 1:01 PM in response to tailsyboy

hi tailsyboy...

- repairing permissions is always a good "first step" if things are acting weird, error messages come up. Permissions basically identify to the operating system what parts are allowed to interact with other parts, who can control them being changed etc. Updates can often screw these up so running Permissions Repair is always a decent plan after an update. To do this:

Open Disk Utitlity (Applications > Utilities, or start to type 'disk... ' into spot light and it will pop up (upper right of menu bar magnifying glass icon)

Next, select the drive on the left hand side that you want to repair. If you've subdivided your drives (partitioned) then you can repair each one.

Once you've selected the drive (it has to be an operating system, you can't repair permissions on a drive you just use for files/storage etc.) click "Repair Permissions" (there's no need to "Verify" them as this only tells you if they are fubarred and then you have to run Repair Permissions anyways. It can take 5-10 minutes sometimes. it's a good idea to run it twice to ensure all has been repaired if you have a long list of repaired permissions - However NOTE: some elements in Leopard/Snow Leopard report being incorrect but do not repair (it's a strange, but correct report) like FrontRow etc.

cheers.

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Answer 10

Oct 29, 2011 1:04 PM in response to tailsyboy

BTW, I don't think it's permissions - I repaired mine and the message still came up. There is a preference (under preferences, (File menu) for the iTunes Store where you can uncheck "check for downloads" every time... but that wasn't it either. Everytime I tried to open the iTunes store iTunes itself crashed... I suspect some iCloud shenannigans are to blame right now.

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