You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New iMac 27inch screen flickering/tearing/shutoff

I have been experiencing some problems with the all new iMac 27inch display.
At non-fixed intervals i will get one of the following:

Screen distortion/flicker somewhere random in the screen (feels like it is more in the lower part) that looks like a horizontal bar of about 2-3inches just popping in and out of the screen.

Screen will go completely black for a second and then come back on. Sometimes 2-3 times in a row.

Somebody else already made some video-clips about these problems, I am experiencing exactly the same behaviour.

http://www.youtube.com/watch?v=SjOxlxVz5Os
http://gallery.me.com/larzy#100025

Just to not that in the course of writing this post my screen has flickered 13 times and has gone black 2 times.

iMac 27inch 3Ghz 4GB 1TB ATI 4670, Mac OS X (10.6.1)

Posted on Oct 27, 2009 3:56 AM

Reply
4,486 replies

Feb 8, 2010 7:46 AM in response to Dino1956

Dino,
Thank you for your advice...I will go ahead and do that then. This is just SO FRUSTRATING:(( But then I know you all know that already! 😟
I kept thinking maybe I am overly obsessing but then took a very good look at my 30" Apple Cinema Display here at work and it is GORGEOUS....same solid color all the way across from top to bottom. There is just no comparison. Looks like I am going to have to get another replacement:(

Feb 8, 2010 8:13 AM in response to Jan Sampermans

FWIW - opened and started to find a perfect machine. No dead pixels, no need for flicker firmware updates (preinstalled), no yellow tinge that I can see. I feel alittle guilty that I have a new and perfect machine and others don't. Hang in there. Apple will resolve this. It may not be in the way we would all like to see but it will be resolved. BTW - the newbee is a week 06. So it goes . . .

Feb 8, 2010 8:55 AM in response to Jan Sampermans

I used the iMac squeaked test for the pixels and none were dead. I took a photo with the camera and black cloth and it has no dead pixels. The firmware updates were both preinstalled. I downloaded the display one just to be sure and it says it is not needed on this machine. So far so good. I think I can uncross my fingers now. I am typing this on my MBP and transferring data from a TM backup as we speak. I am especially relieved to see no color variation at all. It looks perfect to my tired old toad eyes.

Feb 8, 2010 11:17 AM in response to Dino1956

Our Top-Moderator reached post number 1000!
Congratulations

DINO FOR PRESIDENT! 🙂

..., but first we have some questions about your computer:

What week is it?
Is it 27" DUO or QUAD CORE?
Did you notice the yellow tinge?
The 21.5" iMacs have no issues. Why didn't you order that one?
Did you already try Onyx? What about Bleach?

BTW The replacement of the Graphics Card could fix your flicker problem.

THANKS DINO!!!

Feb 8, 2010 11:37 AM in response to citrus101

citrus, you are very funny. Wow, 1000 Posts. That's crazy! Do I really ask all those Questions? You know it would be nice if we had come to a solution at this point, but I feel all my posts on this thread, was kind of a waste. Especially since people are getting Week 06 & still having Yellow & Loud HD issues. I think the Flicker has improved but not the Yellow. Do I need to post another 1000 times, before the Yellow gets bleached out. Sorry for going Off Topic guys.

*Apple, Please Fix the iMac's Yellow Screen!*

Feb 8, 2010 12:16 PM in response to Dino1956

Has anyone noticed...?

After the second fix, the DISPLAY firmware update, my screen appears to be "slower". I say that because when I was testing my system, trying to see what would cause the flicker, I used X-Plane a lot. Even with all the graphics options turned to "full" or "insane" or whatever the most aggressive setting, the video during flight was smooth.

After the Display update, I can see the display refreshing as the scene moves/rotates during flight. While I don't believe I am imagining things, I would like separate confirmation.

Anyone know how to impartially measure the screen refreshing, short of an oscilloscope that is...

Thanks-

Feb 8, 2010 12:37 PM in response to skypeable

Well we know it had to do SOMETHING to the iMac besides just stopping the flicker. I would not doubt that we are sacrificing a slight bit of performance, after installing these Updates. Some of us will notice, others will not. I guess it depends on what you use your iMac for. Any decrease in performance would be a big disappointment.

Feb 8, 2010 1:52 PM in response to dxgriffiths

dxgriffiths wrote:
Guys, one thing I did notice after applying the second update is that the image quality seemed to be different.

In particular, when dragging a window around (say, Safari or Finder) the thick grey title bar would noticeably change to almost a meshy look, as if there were thousands of tiny crosshatching lines on it. When the window stopped moving, it'd go back to being smooth grey again.

I tested this several times and knew that it was a fresh development. In general the screen just also seemed less responsive as if the screen was being painted less often.

Can anyone with the second update confirm whether or not you see these slight artefacts with the grey areas moving around onscreen? It'd be interested to see whether it was just on my iMac or if others can see it too.

I realise that no rush technology fix is likely to be magic and that Apple conceivably "turned down the awesome" on their display firmware to stop it from flickering... But given that the screen also now doesn't look or feel as good that makes me feel a bit bad.

What I'm trying to say is, in the rush to celebrate not having flickers have you actually looked closely to see ifthe screen really looks as good as it did? I do believe mine lost a certain degree of smoothness and the meshy greys were very noticeable, since I rearrange my windows a lot and they basically turned etchasketchy in a way I've never seen before.


Hello DXGriffiths,

I find it very interesting that you should bring that up, because on February 1st, I asked similar questions in the yellow tinge thread. I pondered what kind of negative effect these firmware updates might have on the overall performance of our iMacs.

Following is a copy of my original post there:

===== Begin Quote =====

Here is a question for those of you who may be more technically savvy than myself.

Assuming that Apple is able to create a firmware fix for the screen flicker and/or the yellow tinge, and assuming that this fix is some kind of post processing mechanism, considering the size of these LCD screens, do you think that the fix might have a negative effect on some of the other processes which are involved in drawing the screen? More specifically, I am wondering if borrowing from Peter to pay Paul might:

1. put added stress on the LCD panel.

2. slow down screen-drawing, even if it imperceptible to the human eye.

3. in the long run, shorten the life of the LCD panel.

As I said, I am far from a technical wiz, but if, for example, the approach that Apple takes were to be something like trying to recalibrate every single defective pixel or sub pixel that is not displaying the proper color -- the yellow tinge -- so that we see white as white, and not as dirty white or yellow, it seems to me that it would place a heavy burden on the processors, as well as on the LCD panel itself.

Alright you techno giants . . . go ahead and tell me that I don't know what I am talking about. I probably don't. 🙂 🙂

===== End Quote =====

And now we have a second person -- Skypeable -- making similar comments to your own, DXGriffiths.

That is now two people who have noticed a deterioration in the quality of -- or performance of -- their machine. Are these two people just imagining things, or is what I dreaded/suspected actually coming to pass?

Thankfully, I have yet to install the display update; and based on comments from these two people -- DXGriffiths and Skypeable -- I am now even more inclined to not install the second update.

I haven't experienced a single flicker since January 21st when I first received this machine -- 19 days -- so why bother with it? Of course, my concern is that in some upcoming update, Apple might possibly surreptitiously slip in the display update unbeknownst to us, if they are convinced that everyone should have it installed. After all, it appears that the latest machines already have BOTH updates pre-installed, right? So by their actions, Apple is basically saying "You really need these two updates, whether you realize it or not." The newest iMac owners have no choice in the matter.

Adios democracy! Hello techno-dictatorship! 🙂 🙂

New iMac 27inch screen flickering/tearing/shutoff

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.