Q: New iMac 27inch screen flickering/tearing/shutoff

Dino1956 wrote:
Although you may be disappointed by the extra wait time. Maybe this is a good thing. Maybe they are working things out & you will both get the Perfect iMac you want. Maybe they just put a stop to shipping iLemon replacements. A delay could be a blessing. You've heard the saying "Good Things Come To Those Who Wait". This could be a good thing!

I don't mind waiting for a better computer. I do mind being lied to multiple times by Apple, however. The Apple Store Genius said my replacement would arrive in a few days. The Applecare Customer Care person said it would take 3-4 days. Here I am, eight days later and my replacement has been "prepared for shipment" while being told from Applecare that it "wasn't built yet". Then it mysteriously reverts to "not yet shipped" once I complain on this forum about it. Now it just changed back to "prepared for shipment" again. Not only are the new iMacs out of process control, so is the return/exchange process.

If Apple told me "it's going to take three weeks to get you a replacement", I would have understood. Apple, please don't over-promise and then under-deliver. Sorry for the rant everyone, but this has been my experience so far.

No you have reason to rant. They should not tell you one thing, then do another. Guess What? I haven't had a flicker all day. Maybe the heat is causing the solder pints to settle in & bond better. I'm sure tomorrow it'll flicker like a Super 8 Film Projector. Uptime: 13 hrs. 53 Min.

Dino, which week is imac manufactured in?

Week 45 21.5" NVidia. I'm a 21.5 & this is a 27" thread. but I have Yellow tinge & Screen Flicker. This is the only thread I fit into. Double Jeopardy!

Just Got the Flickers. Uptime: 14 hrs.
Strange thing.
Brightness Settings:
1-6 No Flicker
7-12 FLICKER
13-16 No Flicker
Just some troubleshooting. Of course I take it with a Grain of Salt.
What's it Mean? It means my ******* screen Flickers!!! &%$#

My insurance lady is still saying the tech!!!!!! guy not back yet maybe tomorrow. I am sorry this is not good enough, after buying a car, furniture, beds ect... from my fathers inheritance!
I am now day 84 without a properly working machine, tell me why???????
I have had enough of the phone messages left and no reply until I ring again.
Oh not back yet lololololool
Too bad, I am sorry the world should not stop because you left!
I have no idea when If/when I will get a replacement for my DOA and I still don't!!!!!
If they are trying to hurt people, yes they have succeeded!
Name is not an issue now, you know who I am and need to fix what has happened now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello everyone I'm back and I'm so nervous I can't sleep. It's 4:35am here in New York and I just unpacked the computer and set it up. So far so good but who the **** knows! A few things, I notice that I have a Western Digital Hard drive and the firmware is already updated. Good signs I have a newer model which means they were aware of the problem. But as we all know that doesn't mean crap! I'm afraid it's going to flicker any moment. I let you all know tomorrow or should I say later in the day.

Rick.

GOOD MORNING AMERICA!!!

Hi Dino, SlickRick, Jon Abbott, WarrenBeasley, tugh, othdsn, Kevin Bart, edenorchestra, hkrause, pazuita .................


Here we go again!

I'm trying to recall whether I've read or participated in a thread on any subject anywhere with less signal and more noise. :>)

Press on. Regardless.

Jon Abbott wrote:
I don't mind waiting for a better computer. I do mind being lied to multiple times by Apple, however. The Apple Store Genius said my replacement would arrive in a few days. The Applecare Customer Care person said it would take 3-4 days. Here I am, eight days later and my replacement has been "prepared for shipment" while being told from Applecare that it "wasn't built yet". Then it mysteriously reverts to "not yet shipped" once I complain on this forum about it. Now it just changed back to "prepared for shipment" again. Not only are the new iMacs out of process control, so is the return/exchange process.

If Apple told me "it's going to take three weeks to get you a replacement", I would have understood. Apple, please don't over-promise and then under-deliver. Sorry for the rant everyone, but this has been my experience so far.

Today's update: they just shipped my first replacement 27" iMac i7. The only problem is that Apple shipped it via FedEx "International Economy Distribution" rather than priority like they said they would. More lies... Anyway, I should be receiving it next Tuesday, and will post another update or two after working with it for a while. Signing out for now.

Mine's still good after a week of use and having the LCD and cable connector replaced.

GOOOOOOD morning citrus101!

You should say Good morning WORLD!
Since there are people here from UK, France, Belgium, Germany, Australia, New Zealand, Canada... Should I go on?

Yes, here we go again for an other day of fun reading and waiting for Apple to do something!

Thxdude,

Thanks for keeping us informed

thxdude wrote:
Mine's still good after a week of use and having the LCD and cable connector replaced.

It really seems to be the solution. What is Apple saying???

Refurbs of the 27" models are now available on the mac store:

http://store.apple.com/us/browse/home/specialdeals/mac?mco=MTY0MjUwOTE

This could be an indication that they at least know what the problem is and seem to know the cure.

My wild guess was previously that it was a heating issue but considering the working fixes that have occurred with screen+cable replacement im leaning towards a large batch of faulty screens that was shipped out. People sending their imacs in might have gotten a new one that was from a faulty batch and/or if they replaced the screen it might have been flickering but this would perhaps not show up under a short testing period.

Consider that the time between a) identifying a problem to b) fixing it would reasonably take some time. example:

faulty screens are identified by users around the world . this causes apple to release a software fix that seemed to solve some screens, others got worse, some stayed the same. they then have to examine the faulty screens and identify the problem. consider that the flickering might be something that is only visible whilst plugged in into a computer, not during a regular power-on test of screens.

they then have to make the manufacturer aware of the problem and the manufacturer in turn has to locate and fix the production of the faulty screens. consider here that LG might be buying components from several places and other manufacturers.

then we have to wait for the batch of faulty screens to be a) identified by manufacturer or b) customers and thereby get these out of production. after this they can start producing faulty free screens after testing the newly produced ones and then install these into new computers that might arrive on shelves a long time since there are still lots of Imacs out there.

if considering this chain i for one am not surprised that people are still recieving faulty screens. important: this is not saying that this is acceptable! but i do think that the timetable to fix this kind of issue extends to so many different actors and possibilities that a "quick" fix of this problem is impossible.