Q: New iMac 27inch screen flickering/tearing/shutoff

Yes, maybe they resolved the problem. Ciao Dino ... I'm out.

I guess the Jokes On Us! Not a single peep out of ANYONE!

Have been here.

I would bet the display/cable thing will be the solution and Apple will make this more or less public some time - just not here and now...

Citrus: "and this is my fear: What if it is a question of time until all new iMacs start to flicker"

Anything is possible.

My worst fear is that the cable/display cure is only temporary as well, and this thread goes on, and on, and on, and on, and on...............the same dozen or so posters waiting for their SS checks before they turn theirs in for repair or replacement, but still complaining.

It is still disappointing, but expected that Apple does not reply.

Funny thing. Apple rep just called me. She says it's Video Cards. I told her, "I know you don't rely on the Forum as a legitimate source, but Video Card Fix does not work. 2 Completely different Video Card. Unlikely both companies are making bad Video Cards." Told her that "replacing the Screen & Cable seem to be the fix." When I asked her, what if my exchange is still defective, she said" just keep on going back to the retailer". I then told her, I don't have time to be exchanging one for the other, it's weeks of Shipping back & Forth. She said, "Well if It Keeps Happening, Call Apple". I got the impression she wanted me to keep dealing with my Retail Store & not bother Apple with it. They probably have their hands full, and anybody they can steer in a different direction, they will. She was very polite, professional & empathetic to my problem.

I'm curious. Did the Apple rep have any response to your comment about the video card? Or was she taken a bit by surprise?

No. That's when I replied with my Forum comment. She seemed to take it with a grain of salt. Even though she said" I appreciate you making me aware of this." I don't even know if they (people answering phones) have an inkling of what the Techs are really doing. Probably miscommunication within Apple. All in all, they are trying to pass the buck with people who bought from a retailer. They are very good at PR, I must say.

That's why the numbers are so important.

Anyone who has either the flickering, or yellowing issue should be prepared, when they speak to either Apple, or their Resellers with accurate information.

They need to be able to say that 100% of the users who have had the cable/display replaced have resolved the issue, and those that had the graphics card replaced still had the issue after the repair.

They also need to be able to inform the reps that x number of people who have had their machines replaced continue to have the problem, and x number have received as many as three replacements that were defective.

Information filters down slowly through Apple, and obviously, not all of the reps are reading the memos.

BTW.......so far, only three have posted that they have received a third defective machine so far.

1 confirmed, although the issue was different on his third machine.
1 whose posting history does not appear to back up that claim
1 who had no posting history at all.

kateeba:

Yes, the possibility of waiting to see if Apple finally goes Blu-ray has occurred to me, but at the same time my regret would be minimized by the ability to use an external player once the software-level support was there. I had not early the eSATA rumors - that's a compelling reason to wait, although I'd say it's a relatively marginal possibility. It is true that the i7 has really pushed the iMac to Mac Pro levels of performance, such that pros who need the performance of RAID storage (and hence eSATA) might consider it, it kind of "feels" like a step that Apple would not take to maintain segmentation of their pro versus consumer lines. Something to think about and watch the rumor mill for.

im on my 3rd unit due to two flickerers/yellow tint! i think this has partial tinting, and its a week 45 so its going to flicker at some point............

also surprise surprise apple didnt show up, i think this whole ordeal is going ot damage their reputation amongst loyal followers.

does anyone know if i can still get a refund on my imac? its my 3rd one, but am i right in thinking the whole 14 day think resets with each machine?

Yes, you should contact Apple, and inform them of the problem. When you speak to them be sure to mention this forum, and the fact that more and more posters have had this problem resolved by replacing the display, and connecting cable. If they try to suggest replacing other components, be sure to mention the fact that other combinations of repairs have been reported, with little or no success.

If you would, please answer this question.

In the day or so prior to the flickering appearing, did you move your machine from one location to another, or jostle the machine in any serious way?

The reason I ask, is that if you did, it may become a design problem, rather than an issue with the display, and cable. The way components are compressed into some areas of the all in one, it is possible that the connection between the two may already be stressed, and become damaged very easily, especially during shipping.
It then becomes an issue which could affect more and more users as time passes, and rerouting the cable becomes a more important repair than just replacing the cable, and display.

The machine should be able to withstand a reasonable amount of movement, and relocating without this issue just appearing after such a long period of use.

Still OK on mine going on day 9 after having the LCD/Cable replaced.

Sparkie:

Can you help me with a little clarification?

I am trying to keep the numbers straight, and verify all claims from users who claim to have received more than two defective machines.

Your previous posts indicate that you purchased your first i5 shortly after Dec 15th (which btw came without an OS installed).
You appear to be making references to the same machine as late as Jan7 without any mention of a replacement.

You received a replacement on about Jan 9, is this the machine you are referring to now?

Please let me know if it is determined that this machine is also defective, so far, there is only one verifiable claim of anyone who has received three defective machines, and if I can verify that with your previous postings, I will add your name to the unluckiest list.

I need to accumulate a much larger list of names in order for it to have any affect on Corporate Apple.

Apple has backed itself into a corner with the MacPro's.

I would fully expect them to add multi i7's to the next revision.......

Right now, the iMac i7 is matching and even exceeding benchmarks for the entry level MacPro's. It still has a ways to go to reach the high end models, but they have to do something to beef up performance, not just periphery.