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Jan Sampermans

Q: New iMac 27inch screen flickering/tearing/shutoff

I have been experiencing some problems with the all new iMac 27inch display.
At non-fixed intervals i will get one of the following:

Screen distortion/flicker somewhere random in the screen (feels like it is more in the lower part) that looks like a horizontal bar of about 2-3inches just popping in and out of the screen.

Screen will go completely black for a second and then come back on. Sometimes 2-3 times in a row.

Somebody else already made some video-clips about these problems, I am experiencing exactly the same behaviour.

http://www.youtube.com/watch?v=SjOxlxVz5Os
http://gallery.me.com/larzy#100025

Just to not that in the course of writing this post my screen has flickered 13 times and has gone black 2 times.

iMac 27inch 3Ghz 4GB 1TB ATI 4670, Mac OS X (10.6.1)

Posted on Oct 27, 2009 3:56 AM

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Q: New iMac 27inch screen flickering/tearing/shutoff

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  • by bluebermuda,

    bluebermuda bluebermuda Nov 20, 2009 4:08 PM in response to thomashome
    Level 1 (15 points)
    Nov 20, 2009 4:08 PM in response to thomashome
    They sold it to you because they wanted your money.
  • by Ryan Smith13,

    Ryan Smith13 Ryan Smith13 Nov 20, 2009 4:33 PM in response to GLL92
    Level 1 (0 points)
    Nov 20, 2009 4:33 PM in response to GLL92
    GLL92 wrote:
    Sorry to hear about so many problems here. The video problem in the all-in-one iMac has been around for many years. Users from every revision of iMac, G5 or Intel CPUs, have similar issues. Do a google search and you will find them all around. Why does this happen almost exclusively to iMac? Have you seen other computers to include all the subsystems, including its display, in a single house? I think the unique design of iMac is the source of this ever-lasting problem.


    This just simply isn't true. Please refrain from posting your personal opinions as facts. While I agree the iMac line has not been without it's issues, the problem being discussed in this thread is unique to the newest product line, and statements like yours only add confusion to those who are unlucky enough to have encountered this problem and are trying to resolve them.

    Folks, I don't normally respond to trolls like this, but I like you are closely monitoring this thread to determine when (not if) I make my purchase. I've owned a 24" Intel iMac from the very beginning, and have had to deal with a graphics card failure after two years of use.

    My decision to purchase another iMac was a swift and easy one, but has been delayed because of this issue, and I thank the many forum posters who are sharing critical information about the issue to raise awareness to both Apple and would-be purchasers like myself.

    Let's hope this is resolved (or has been based on the more recent reports of the issue not occurring in newer replaced units), and for everyone's sake, please stop spouting untruths GLL92, mmkay?

    Ryan
  • by bluebermuda,

    bluebermuda bluebermuda Nov 20, 2009 4:38 PM in response to Ryan Smith13
    Level 1 (15 points)
    Nov 20, 2009 4:38 PM in response to Ryan Smith13
    Ryan, you are quite wrong. From the highly respected Toms Hardware.

    Apple iMac Display Problems Reported

    http://www.tomshardware.com/reviews/apple-imac-display-problems-reported,1734.ht ml

    http://www.cultofmac.com/class-action-lawsuit-over-imac-display-problems/6562

    Google is your friend.
  • by mert,

    mert mert Nov 20, 2009 4:45 PM in response to GLL92
    Level 3 (880 points)
    Nov 20, 2009 4:45 PM in response to GLL92
    +"The video problem in the all-in-one iMac has been around for many years. Users from every revision of iMac, G5 or Intel CPUs, have similar issues."+

    I've had an aluminum Intel iMac since 11/2007 and have never had this problem. It does not affect everyone. I ordered an i7 on Nov. 10, it's currently in Alaska, slowly making its way to my house. This thread has me worried. I'm going to use it bone stock (except for adjusting the network settings) for several days to see if it suffers from the flickers. If I see even one, it's going back the next day. Here's hoping I got a later batch.
  • by bluebermuda,

    bluebermuda bluebermuda Nov 20, 2009 4:47 PM in response to mert
    Level 1 (15 points)
    Nov 20, 2009 4:47 PM in response to mert
    Nothing has changed even with the later batches. The problem is being discussed all over the Internet.
  • by Ryan Smith13,

    Ryan Smith13 Ryan Smith13 Nov 20, 2009 4:58 PM in response to bluebermuda
    Level 1 (0 points)
    Nov 20, 2009 4:58 PM in response to bluebermuda
    bluebermuda wrote:
    Ryan, you are quite wrong. From the highly respected Toms Hardware.
    ...
    Google is your friend.


    My point is that this specific issue is unique to this product. The articles you deftly found via your Google search relate to washed out screens (first) and vertical lines (second). Filing a class action law suit isn't rocket science either.

    Regrettably, Google can also be misleading (as can your friends). If you read my original post, you would have read that I conceded that iMacs have not been without their issues, display oriented issues included.

    Let's hope this issue is resolved in short order, and you and I can focus our energy on something more constructive than mincing words on an Internet forum.
  • by bluebermuda,

    bluebermuda bluebermuda Nov 20, 2009 5:27 PM in response to Ryan Smith13
    Level 1 (15 points)
    Nov 20, 2009 5:27 PM in response to Ryan Smith13
    Ryan, You were responding to

    <<<<GLL92 wrote:
    Sorry to hear about so many problems here. The video problem in the all-in-one iMac has been around for many years. Users from every revision of iMac, G5 or Intel CPUs, have similar issues. Do a google search and you will find them all around. Why does this happen almost exclusively to iMac? Have you seen other computers to include all the subsystems, including its display, in a single house? I think the unique design of iMac is the source of this ever-lasting problem.<<<<

    GLL92 is absolutely correct. Apple has had video problems with their iMac computers for years and I proved it with a simple Google search.

    No attorney is his or her right mind would file a class action suit over this problem unless it persists, the number of plaintiffs grow and it becomes profitable to pursue.

    I was also planning to purchase an iMac i7 however given the multitude of problems with the new iMacs, I have changed my mind.

    People are posting on other forums that some Best Buy stores are shutting down the new iMacs so as to avoid embarrassment when customers observe flickering screens.

    If these problems are not addressed immediately, I predict a very bleak, black and depressing holiday selling season for Apple. The iMac problems are making Apple the laughingstock of the computer industry.

    Once the hedge funds begin to notice, they will short Apple into the stone age.
  • by GSears,

    GSears GSears Nov 20, 2009 7:07 PM in response to bluebermuda
    Level 1 (0 points)
    Nov 20, 2009 7:07 PM in response to bluebermuda
    bluebermuda wrote:
    Nothing has changed even with the later batches. The problem is being discussed all over the Internet.




    How do you know which batch an iMac is from? I'm returning my 27" iMac to the Apple store on Tuesday and have been on the fence if I should get a new one or just wait all together (say in 6 months when they come out with a new one).

    People on this discussions thread have mentioned getting an iMac from later batches and stating they've been working great thus far. I've asked Apple Care and the Apple Store how to tell which "batch" an iMac is from, and they had no clue.

    Any hints on this?
  • by GLL92,

    GLL92 GLL92 Nov 20, 2009 7:11 PM in response to Ryan Smith13
    Level 1 (5 points)
    Nov 20, 2009 7:11 PM in response to Ryan Smith13
    Cool down, my friend. Your bad experience with a 24" Intel iMac after two years of use is quite similar to what people are complaining. This tells us how important the AppleCare is as to owning an iMac.

    I've been a loyal Mac user for more than 25 years. However, based on my discipline in electrical engineering, I've stayed away from this all-in-one design since day one. I do hope this particular video problem can be fixed for all but, right now, I really have a feeling that it may become a time bomb for later like its predecessor.

    Just my personal opinion.
  • by Schwa72,

    Schwa72 Schwa72 Nov 20, 2009 7:24 PM in response to GLL92
    Level 1 (15 points)
    Nov 20, 2009 7:24 PM in response to GLL92
    GLL92 wrote:
    I've been a loyal Mac user for more than 25 years. However, based on my discipline in electrical engineering, I've stayed away from this all-in-one design since day one.


    This is a curious statement. What about the AIO design makes it more susceptible to problems? Do you stay away from notebook computers too?

    Message was edited by: Schwa72
  • by GLL92,

    GLL92 GLL92 Nov 20, 2009 7:58 PM in response to Schwa72
    Level 1 (5 points)
    Nov 20, 2009 7:58 PM in response to Schwa72
    A notebook has its display in a separate housing from the rest of its subsystems.
  • by atlatnesiti,

    atlatnesiti atlatnesiti Nov 20, 2009 8:29 PM in response to Jan Sampermans
    Level 1 (5 points)
    Nov 20, 2009 8:29 PM in response to Jan Sampermans
    This topic is gradually going of the subject... There is increasing number of totally irrelevant posts and some "trolling" just to add to the mix.
    Apple is replacing affected iMacs with no questions asked and that is the bottom line.
    Can we please concentrate (again) on the real issue of this topic...
    BTW; and why is it that out of so many posts only 30% is placed by the actual owners of 27" iMacs and these are sometimes doubled or tripled?! It makes me wonder if this problem is as wide spread and if it is a problem at all to begin with...
  • by Schwa72,

    Schwa72 Schwa72 Nov 20, 2009 8:52 PM in response to atlatnesiti
    Level 1 (15 points)
    Nov 20, 2009 8:52 PM in response to atlatnesiti
    atlatnesiti wrote:
    This topic is gradually going of the subject... There is increasing number of totally irrelevant posts and some "trolling" just to add to the mix.
    Apple is replacing affected iMacs with no questions asked and that is the bottom line.
    Can we please concentrate (again) on the real issue of this topic...
    BTW; and why is it that out of so many posts only 30% is placed by the actual owners of 27" iMacs and these are sometimes doubled or tripled?! It makes me wonder if this problem is as wide spread and if it is a problem at all to begin with...

    Pot, meet kettle. Do you/have you owned a faulty 27" iMac? I thought the point of this thread was to try to figure out what's causing the display anomalies and how to identify them. If so, that pretty much explains why there are multiple posts from some users as those folks are trying to narrow down the cause of these problems.

    The problem seems pretty widespread to me, despite the lack of scientific rigor in this "poll." I've yet to see anyone post who's owned a 27" iMac for more than 10 days who hasn't had the display problem. Maybe that'll change as the latest batch of iMacs (presumably with the "fix") make their way into more homes.

    Message was edited by: Schwa72
  • by atlatnesiti,

    atlatnesiti atlatnesiti Nov 20, 2009 8:52 PM in response to atlatnesiti
    Level 1 (5 points)
    Nov 20, 2009 8:52 PM in response to atlatnesiti
    ...So... can anyone with the replacement 27" flickering iMac comment on the outcome?
    Is it working fine or not and is that the first, second or third replacement...? Please post your results.
    I am expecting the delivery of i7 early next week. I am prepared for the worst, but with Apple replacing them with no questions asked I don't worry to much
  • by atlatnesiti,

    atlatnesiti atlatnesiti Nov 20, 2009 9:07 PM in response to Schwa72
    Level 1 (5 points)
    Nov 20, 2009 9:07 PM in response to Schwa72
    Schwa72 wrote:
    atlatnesiti wrote:
    This topic is gradually going of the subject... There is increasing number of totally irrelevant posts and some "trolling" just to add to the mix.
    Apple is replacing affected iMacs with no questions asked and that is the bottom line.
    Can we please concentrate (again) on the real issue of this topic...
    BTW; and why is it that out of so many posts only 30% is placed by the actual owners of 27" iMacs and these are sometimes doubled or tripled?! It makes me wonder if this problem is as wide spread and if it is a problem at all to begin with...

    Pot, meet kettle. Do you/have you owned a faulty 27" iMac? I thought the point of this thread was to try to figure out what's causing the display anomalies and how to identify them. If so, that pretty much explains why there are multiple posts from some users as those folks are trying to narrow down the cause of these problems.

    The problem seems pretty widespread to me, despite the lack of scientific rigor in this "poll." I've yet to see anyone post who's owned a 27" iMac for more than 10 days who hasn't had the display problem. Maybe that'll change as the latest batch of iMacs (presumably with the "fix") make their way into more homes.

    Message was edited by: Schwa72


    My wife has 27" C2D iMac with NO flickering problem - purchased on second day of release
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