475880 Views Previous 1 … 230 231 232 233 234 … Next 4,486 Replies Latest reply: Feb 9, 2010 6:59 AM by Brett L Go to original post
I guess you guys all noticed atlatnesiti bragging again.
Can't say I blame him, I hope to be doing the same thing in a few weeks. I have to listen to that all of the time.
I have a group of friends, about fifty or so in number that are all avid Mac users. Most of them are fairly recent converts after I spent years of hammering them to switch. More than a dozen of them have bought 27"ers in the last couple of months.
After all of the years I have spent bragging to them about Apple quality, and reliability, they switched, and guess what.
They all got good machines, I got two bad ones in a row. I'll never hear the end of it.
Yes I an (bragging again) and what are you guys calling this thread again..?!
Sorry that my i7 iMac is perfect.
I will not post here again (no need).
Guys, I have just been informed by Apple Technical Support that there is a confirmed defect with the new iMACS, this includes the 21 and 27 inch screens.
The new batch of iMACS will be released February 5th/6th.
..gives me more time to sell my Mac Mini
I hope they have fixed the problems! Did they say if I buy an iMac today it will be a new one from february 5th? Because there is a shipping delay of a few weeks! Here in Brazil there is a shipping delay of 5 to 7 weeks!
Message was edited by: ChicoMac
Haha! The plot thickens..!!
Guys, just to give you an update: I just spoke to Apple Aftersales about refunding/returning my 27" iMac and asked if they could guarantee that the latest models being shipped in the next 2 - 3 weeks have resolved the flickering issues. She said that "yes, I think they have. Would you like to speak to a support tech?"
"Yes please" I said!
I then spoke to a guy from Support who quite FIRMLY, CONFIDENTLY and CATEGORICALLY told me that YES the new models would be fine and the problem has been resolved.
There were no "ifs", no "buts"..... just "yes".
Hurrah! So far, so good....
I was then transferred back to Aftersales to confirm a replacement model.
I told the guy that I was reassured that the latest models were working fine & fault-free and could I order a replacement - to which he seemed quite alarmed and said there is NO way he can guarantee the issue has been resolved and my new model would be fault-free!
He said: "I'd love to know who told you that..!!"
So, there you have it....
Forever the optimist, I'm going to trust in the information given by Apple Support - he seemed very confident. I should be receiving my new iMac 27" in the next 2 - 3 weeks.
Fingers crossed there will be a happy ending to this fairy tale!
I'll stayed tuned to this thread to check for updates - and report back in a few weeks to give my verdict.
Until then, I'm bowing out for the time being...
I hope this information is helpful to you.
Here's an interesting (and frustrating) addition: I received my iMac after the holidays and experienced flickering several times. I contacted tech support who put me in touch with an Apple engineer who stated she would assist me in my case. She provided software to "capture" the event and encouraged me to take video of the issue. I did all of this and emailed her the results 2 weeks ago. I have since followed up with 4 (FOUR) phone calls (days apart) with no response. None.
Is Apple suddenly ignoring the issue? Are they at a loss? This engineer's voicemail did not indicate vacation....
..maybe this "DELAY in Delivery" they have is actually them getting their act together behind the scenes by replacing the defective models with the 'New' ones ???
If you need one now I would say buy one as they are not ALL faulty
My local Apple Store have hundreds in stock so I will address this with them this weekend face to face, and update this thread.