Q: New iMac 27inch screen flickering/tearing/shutoff

Pazuita,

Thou shalt not brag.

Thou shalt not fuel the fire.

Thou shalt only take out thy can of bug spray and spray when the critters afflict.

You get my drift?

pazuita wrote:
I guess you guys all noticed atlatnesiti bragging again.

Can't say I blame him, I hope to be doing the same thing in a few weeks. I have to listen to that all of the time.

I have a group of friends, about fifty or so in number that are all avid Mac users. Most of them are fairly recent converts after I spent years of hammering them to switch. More than a dozen of them have bought 27"ers in the last couple of months.

After all of the years I have spent bragging to them about Apple quality, and reliability, they switched, and guess what.

They all got good machines, I got two bad ones in a row. I'll never hear the end of it.

Yes I an (bragging again) and what are you guys calling this thread again..?!
Sorry that my i7 iMac is perfect.
I will not post here again (no need).
Bye

Rick, thanks a lot for the explanation. So this is something that has nothing to do with our little problem here...

I would not put up with these dead pixels. It would be a compromise that is not necessary. Aplle will surely listen given what people go through here.

I checked my new iMac first thing and there are no dead pixels at all.

Guys, I have just been informed by Apple Technical Support that there is a confirmed defect with the new iMACS, this includes the 21 and 27 inch screens.

The new batch of iMACS will be released February 5th/6th.

..gives me more time to sell my Mac Mini

Interesting. I don't suppose they elaborated on what the actual defect is. No, I thought not

WOW....finally they admit !

Sorry guys and girls to "disappoint" you all, but my week 47 i7 iMac received in mid November is still going strong
BTW; I bet it is the same for the other few million of "Late 2009" iMac users.

I know I shouldn't bite, but I wish you'd follow through with your excellent news earlier today that you are not going to post anymore. Can't believe a word you say

Message was edited by: Paul_31

Good that Apple tech support acknowledges a defect with the iMacs.
I wonder what Apple will do with the group that has a case ID and waits for sending in their machines for reparation (as is my case)....already owning their iMacs for more than 2 weeks.

MistaSmiff wrote:
Guys, I have just been informed by Apple Technical Support that there is a confirmed defect with the new iMACS, this includes the 21 and 27 inch screens.

The new batch of iMACS will be released February 5th/6th.

..gives me more time to sell my Mac Mini

I hope they have fixed the problems! Did they say if I buy an iMac today it will be a new one from february 5th? Because there is a shipping delay of a few weeks! Here in Brazil there is a shipping delay of 5 to 7 weeks!

Message was edited by: ChicoMac

Haha! The plot thickens..!!
Guys, just to give you an update: I just spoke to Apple Aftersales about refunding/returning my 27" iMac and asked if they could guarantee that the latest models being shipped in the next 2 - 3 weeks have resolved the flickering issues. She said that "yes, I think they have. Would you like to speak to a support tech?"
"Yes please" I said!
I then spoke to a guy from Support who quite FIRMLY, CONFIDENTLY and CATEGORICALLY told me that YES the new models would be fine and the problem has been resolved.
There were no "ifs", no "buts"..... just "yes".

Hurrah! So far, so good....

I was then transferred back to Aftersales to confirm a replacement model.
I told the guy that I was reassured that the latest models were working fine & fault-free and could I order a replacement - to which he seemed quite alarmed and said there is NO way he can guarantee the issue has been resolved and my new model would be fault-free!
He said: "I'd love to know who told you that..!!"

So, there you have it....

Forever the optimist, I'm going to trust in the information given by Apple Support - he seemed very confident. I should be receiving my new iMac 27" in the next 2 - 3 weeks.

Fingers crossed there will be a happy ending to this fairy tale!

I'll stayed tuned to this thread to check for updates - and report back in a few weeks to give my verdict.

Until then, I'm bowing out for the time being...

I hope this information is helpful to you.

Good luck!!

Officially, they havent admitted anything.

Here's an interesting (and frustrating) addition: I received my iMac after the holidays and experienced flickering several times. I contacted tech support who put me in touch with an Apple engineer who stated she would assist me in my case. She provided software to "capture" the event and encouraged me to take video of the issue. I did all of this and emailed her the results 2 weeks ago. I have since followed up with 4 (FOUR) phone calls (days apart) with no response. None.

Is Apple suddenly ignoring the issue? Are they at a loss? This engineer's voicemail did not indicate vacation....

Uggh!

..maybe this "DELAY in Delivery" they have is actually them getting their act together behind the scenes by replacing the defective models with the 'New' ones ???

If you need one now I would say buy one as they are not ALL faulty

My local Apple Store have hundreds in stock so I will address this with them this weekend face to face, and update this thread.