Q: New iMac 27inch screen flickering/tearing/shutoff

I also received an email that my replacement i7 was shipped this morning and would arrive on the 10th of Feb. Shipped from the facility in Shanghi FWIW. Does it matter at this point where it was manufactured? I must say that despite the rare flicker, slightly yellow hue, and 4 dead pixels, AppleCare and the senior advisor that walked me through the replacement process were outstanding. No complaints whatsoever. Now just hoping for a perfect machine. I'll post when it arrives.

Matthew,
What Country & State do you live in? Reason I'm asking is, someone from Virginia just got theirs shipped suddenly this morning. And I live in Florida, so if I could get mine sooner, it would be better (as long as there are no defects of course). Let me know. Thanks in advance!
Dino

I live in New Jersey.

I applied the update when it came out. So far, no flicker. I need more time to be sure the fix worked, since it didn't happen every day for me, but so far it looks promising.

So no Yellow tinge? Just Flicker! Good News!

Thanks, Matthew!

I think most of them are Manufactured in Shanghai. So no, it does not matter.

Michael,
How long ago did they first tell you it would be Shipped on Feb 18th originally? Thanks!
Dino

Feb 3 Apple said it would ship on the 18th then today I found it had shipped and they sent me a tracking number. FedEx info was entered at 5 am this morning in Shanghai.

I was called on Feb 3rd also & told it would Ship Feb. 18th, but my Ship Date has not changed. Interesting.

Michael M wrote:
Shipped from the facility in Shanghi FWIW. Does it matter at this point where it was manufactured?

Not in my experience. Had several defective 27" iMacs so far--a few made in Shanghai, a few in the US.

My point exactly!

Hey Spurv2,

Appreciate you sharing that story about Apple Care WANTING to send you a third iMAC to make sure the problem is solved. I appreciate you sharing because I am going to purchase one as soon as they can resolve the yellow tint issue. Not sure you are surprised in a good way or frustrated way.

I have had problems with my keyboard and speakers when I bought my older iMAC. It floored me to reach customer service directly in a few rings of the phone, the guy spoke perfect English, was in a service center IN AMERICA, anticipated the problems I was having before I finished describing them, immediately said he would send a MAC PRO keyboard to replace the standard white model, would send a new set of HK speakers, and when I asked how to ship the defective ones back he said just keep them. My first thought was, "Am I in Customer Service Heaven?"

Keep in mind this was when companies like Dell and HP had quietly shipped all their customer service to INDIA and stripped their service policies bare.

For this kind of service I would have gladly paid more for the iMAC then and I paid $2400.00. After years of dealing with nightmares of other companies careless approach to customer service I will stay loyal to MAC as long as they care this much about the customer. It is the least discussed attribute as to why "MacHeads" are so loyal but my first reason...peace of mind and a product that just works. And if it doesn't they will fix the problem!! What other company works like this?

dawaga

Customer support in a western country??? That speaks clear concise English??? Yes, I too will pay extra for better customer support based on past and current experiences. Most companies still believe that cost is the bottom line - I don't think it is anymore.

Wow...dawaga and nzac10...you just cancelled out any validity to what you have shared in this forum by displaying your ignorance. While as a citizen of the U.S.A., I appreciate our nation and all that it stands for, with the exception of when it stands for the ignorance of individuals like you.