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Jan Sampermans

Q: New iMac 27inch screen flickering/tearing/shutoff

I have been experiencing some problems with the all new iMac 27inch display.
At non-fixed intervals i will get one of the following:

Screen distortion/flicker somewhere random in the screen (feels like it is more in the lower part) that looks like a horizontal bar of about 2-3inches just popping in and out of the screen.

Screen will go completely black for a second and then come back on. Sometimes 2-3 times in a row.

Somebody else already made some video-clips about these problems, I am experiencing exactly the same behaviour.

http://www.youtube.com/watch?v=SjOxlxVz5Os
http://gallery.me.com/larzy#100025

Just to not that in the course of writing this post my screen has flickered 13 times and has gone black 2 times.

iMac 27inch 3Ghz 4GB 1TB ATI 4670, Mac OS X (10.6.1)

Posted on Oct 27, 2009 3:56 AM

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Q: New iMac 27inch screen flickering/tearing/shutoff

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  • by MarkyJ,

    MarkyJ MarkyJ Nov 24, 2009 6:20 PM in response to bluebermuda
    Level 1 (0 points)
    Nov 24, 2009 6:20 PM in response to bluebermuda
    bluebermuda wrote:
    I hate to burst your bubble but Windows 7 is a rock solid operating system. Without Windows the corporate world would cease to function. Snow Leopard is fine as a plaything for less sophisticated users, however without the option to install Windows 7 on a Mac, very few upper echelon individuals would consider the purchase of a Mac computer.

    Obviously, the build quality of the new iMac is pathetic.


    bluebermuda, I agree with every word you said. Good on you.


    Oh, the only change I would make would be to swap "rock solid" with "pathetic", and "upper echelon" for "less sophisticated".

    Keep it "rock solid" bluebermuda!
  • by atlatnesiti,

    atlatnesiti atlatnesiti Nov 24, 2009 6:51 PM in response to MarkyJ
    Level 1 (5 points)
    Nov 24, 2009 6:51 PM in response to MarkyJ
    bluemermuda - why are you still with us - MEGA TROLL!!!
  • by GSears,

    GSears GSears Nov 24, 2009 7:20 PM in response to Jan Sampermans
    Level 1 (0 points)
    Nov 24, 2009 7:20 PM in response to Jan Sampermans
    Ugh! From one issue to the next... and I was hoping to post only good things. I'm on my 2nd iMac, after dealing with the flickering issue with an iMac from the 941 batch, I returned it today to hopefully find a new healthy replacement. This iMac, from the 947 batches hasn't shown any flickering issues, but it does have the yellow tint, something the other didn't have. I first noticed a "dirty" mark in the center of the screen and then noticed the yellow. Funny thing, when you bring up the levels in a photo of the screen... it kind of looks like a xerox of someone's backend. Maybe it's Apple being funny. Hmm.

    You can see my screen here: http://www.gradwellsears.com/yellow

    Guess I'm back on Apple Support, and then back to the store. We'll see if the flickering starts up next. Blast...
  • by GLL92,

    GLL92 GLL92 Nov 24, 2009 7:50 PM in response to pazuita
    Level 1 (5 points)
    Nov 24, 2009 7:50 PM in response to pazuita
    {quote:title=pazuita wrote: (a partial quote below)}{quote}

    Apple is aware there may be a problem.

    This condition affects a very small minority of the i7's, and Apple is trying to determine the cause.

    I have traded emails with the corporate office, and am currently working with several of the techs in an attempt to recreate the problem, but no luck so far.


    A problem is a problem. The fact it is here has nothing to do with attempting to find the cause or work out a solution. Apple just don't want to admit its existence for a reason - your money, their profit. Sigh! For those who don't have the time and energy to work with Apple techs, my suggestion is to stay away from this product for now. There is always a chance to buy it after problems are gone.

    By the way, how do you know this problem only affects a very small minority of the i7's? Do you get any statistics from the Apple corporation office? If you do, please share so we may not need to track the production weeks any more.
  • by bluebermuda,

    bluebermuda bluebermuda Nov 24, 2009 8:07 PM in response to GLL92
    Level 1 (15 points)
    Nov 24, 2009 8:07 PM in response to GLL92
    Based on your photos, I don't think that you have a problem with your screen. The iMac is not equipped with a high end screen since they used white LED's as opposed to RGB LED's. If you need a high end monitor then you should look at HP DreamColor LP2480zx Professional LCD Display.

    http://www.hp.com/hpinfo/newsroom/presskits/2008/connecting/ds_wslp2480z.pdf
  • by admanimal,

    admanimal admanimal Nov 24, 2009 8:12 PM in response to bluebermuda
    Level 1 (90 points)
    Nov 24, 2009 8:12 PM in response to bluebermuda
    bluebermuda wrote:
    I hate to burst your bubble but Windows 7 is a rock solid operating system. Without Windows the corporate world would cease to function. Snow Leopard is fine as a plaything for less sophisticated users, however without the option to install Windows 7 on a Mac, very few upper echelon individuals would consider the purchase of a Mac computer.


    I hope this is just a troll post and not actually as ignorant as it sounds. I work at one of the top computer science research universities in the country. We get millions of dollars from the National Science Foundation and other organizations every year. Most of us spend 12 or more hours at our computers a day, and not just doing word processing and spreadsheets. Guess what OS 90% of us use. I'll give you a hint: it's not Windows.

    Message was edited by: admanimal
  • by bluebermuda,

    bluebermuda bluebermuda Nov 24, 2009 8:34 PM in response to admanimal
    Level 1 (15 points)
    Nov 24, 2009 8:34 PM in response to admanimal
    Ok, I will take the bait. What programs do you use on your Mac that are not available under Windows? MatLab works under both Windows and OS X.
  • by Bricu,

    Bricu Bricu Nov 24, 2009 9:02 PM in response to bluebermuda
    Level 1 (0 points)
    Nov 24, 2009 9:02 PM in response to bluebermuda
    So I received my new i7 iMac two weeks ago. Over the past week, I have noticed the screen flickering issues. I have contacted apple and I am still attempting to determine if there is a pattern. For the record,this mac (4 gigs of ram, 1Tb of storage) is from batch: W8945.

    Thus far, the flickering appears to be random.
  • by admanimal,

    admanimal admanimal Nov 24, 2009 9:17 PM in response to bluebermuda
    Level 1 (90 points)
    Nov 24, 2009 9:17 PM in response to bluebermuda
    bluebermuda wrote:
    Ok, I will take the bait. What programs do you use on your Mac that are not available under Windows? MatLab works under both Windows and OS X.


    Matlab is popular, but the real draw to OS X is having seamless integration between a mature, pleasant to use GUI and UNIX. Most of us prefer coding/data processing/etc using the standard UNIX toolset, but most popular Linux GUIs are mediocre at best compared to OS X or Windows. So OS X gives us the best of both worlds. We also have cheap Dell Linux workstations that we use as dumb processing terminals, but the majority of personal use machines are Macs.

    The majority of our system admin/tech support force also use Macs for admin/support services.

    Message was edited by: admanimal
  • by KJH1986,

    KJH1986 KJH1986 Nov 24, 2009 9:22 PM in response to bluebermuda
    Level 1 (0 points)
    Nov 24, 2009 9:22 PM in response to bluebermuda
    I don't believe he said anything about OSX running programs Windows can't...he was replying to your statement about professional corporate industries NOT using macs (which although true for the most part in the business world there ARE professional industries that primarily use macs...so calling Snow Leopard a "plaything" is absolutely ridiculous)

    That being said, why are you even here? You are not contributing or helping this board in any way, instead you have chosen to use it to whine about Apple, praise Microsoft, and stroke your own– obviously huge– ego. We don't care how successful you are or how much money you make, if you are not here to help other users please just go away. Some of us are actually attempting to post what may be useful information to others while you on the other hand want to turn this into a ******* contest. I'm sure there are other places on the internet where a big, successful, know-it-all like yourself can boost his ego.
    On a side note, do us a favor and stop making people from the Chicagoland area look like a bunch of arrogant loudmouths, You are probably the guy in the restaurant who feels the need to talk loudly enough on your phone so that we all know how important your call is.
  • by Thrice06,

    Thrice06 Thrice06 Nov 24, 2009 9:29 PM in response to bluebermuda
    Level 1 (0 points)
    Nov 24, 2009 9:29 PM in response to bluebermuda
    Bermuda - if you are such a windows fanboy what are you doing in the Mac forum? Do you have anything better to do than waste the time of everyone here. We are all trying to help each other and you are not adding anything productive to the conversation. For sombody who uses the word sophisticated so much you surely are not bringing any sort of sophistication to this conversation. As I mentioned before if you would like to compare Mac/pc than start a new post of your own. Stop being a troll!
  • by bluebermuda,

    bluebermuda bluebermuda Nov 24, 2009 9:34 PM in response to admanimal
    Level 1 (15 points)
    Nov 24, 2009 9:34 PM in response to admanimal
    Good answer. See my post from yesterday. While you are correct, after spending my life as an investment banker I still feel like Che Guevara when I contemplate owning a Mac. Perhaps I need to retreat into a Skinner box so as to learn to accept the inevitable.

    Re: New 27" iMac - Horizontal line
    Posted: Nov 23, 2009 6:25 PM in response to: Ryan Smith13
    Reply Email

    I agree. After using PC's since the first IBM PC I had decided to make the move to the new iMAC. I was captivated by the design as well as the fact that it actually was very reasonably priced when compared to a similarly equipped PC. The fact that I could also boot up and use Windows 7 sealed the deal.

    My brother is Chair of the Computer Science department of a major university and he uses a Macbook Pro together with the LED Cinema display primarily because Apple uses a UNIX operating system. He has had zero problems with his Apple computers, unlike the problems which are occurring with the new iMacs.

    Truly, I have never experienced a problem with the many PC's that I have owned except for a random bad mouse or keyboard. I have an intuitive understanding of computers so an occasional software related problem is not a problem, at least for me. I am however aware that this is not true for most people. For instance, if my wife was not married to me and could not ask me questions regarding her PC, I am sure that she would become frustrated at times. I am also sure that she would enjoy a new properly functioning iMAc more than a PC.

    The only reason I feel that in time the iMAC problems will eventually be resolved is because of Steve Jobs, who by the way, was just declared CEO of the Decade by Fortune magazine.

    http://money.cnn.com/magazines/fortune/steve_jobs/2009/index.html

    I would not surprised if Steve Jobs has called Steve Wozniak and together they have the new iMacs disassembled on Jobs' living room floor. Sometimes only a real genius can solve a problem.
  • by cyclelogicpress.com,

    cyclelogicpress.com cyclelogicpress.com Nov 24, 2009 9:43 PM in response to Jan Sampermans
    Level 1 (0 points)
    Nov 24, 2009 9:43 PM in response to Jan Sampermans
    W894 i7 received Friday November 20. Flickering and occasional momentary blackouts.
  • by MarkyJ,

    MarkyJ MarkyJ Nov 24, 2009 9:47 PM in response to cyclelogicpress.com
    Level 1 (0 points)
    Nov 24, 2009 9:47 PM in response to cyclelogicpress.com
    cyclelogicpress.com wrote:
    W894 i7 received Friday November 20. Flickering and occasional momentary blackouts.


    Can you add the next digit please? This means you have a batch number in the 40's, but it is important to know whether it is 45, 46, 47, etc. Thanks for posting though!
  • by bluebermuda,

    bluebermuda bluebermuda Nov 24, 2009 9:48 PM in response to KJH1986
    Level 1 (15 points)
    Nov 24, 2009 9:48 PM in response to KJH1986
    Snow Leopard is a plaything for most users. His use of the Mac makes perfect sense however that use is not typical. Business is still run for the most part, like it or not, with Microsoft Office running Windows machines. Office 2008 for the Mac has severe limitations for many users.

    Since the Mac is now built with Intel chips and will run Windows 7 without a problem, you are just going to have to get used to the fact that nasty Microsoft users, such as myself, are going to be buying Macs and ruining the party.
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