471285 Views Previous 1 … 39 40 41 42 43 … Next 4,486 Replies Latest reply: Feb 9, 2010 6:59 AM by Brett L Go to original post
When the first iMac came out and there were problems, Apple never publicly acknowledged but did exchange and repaired faulty ones even beyond the warranty period. Don't expect any public proclamation from Apple as per Apple's past m.o. Nor do not expect Jobs to spill the companies guts in public.
As for the return policy of the agent selling the computer: there is a 14 day period when one can return without any question or stocking fees. On the mainland, that is an accepted store policy. Don't accept what the Apple agent says. But check with Apple to make sure.
Waiting is frustrating but remember the longer it takes for you to get your computer, the greater the chance that the problem(s) would have been solved and you'll get a top notch machine.
With Apple's silence, I think what we are seeing here is a clear case of corporate mentality on display.
In other words, from my angle as an end user of Apple products, I would respect Steve Jobs and Apple a lot more if they would just come out and make a public statement, and say something like the following:
"Hey, sorry, we goofed. In our eagerness to get these beautiful units to you, we slipped up. Our Quality Control became too lax, and some very obvious technical problems slipped through our fingers. For this we humbly apologize. We are currently doing everything within our power to correct these problems, including closer employee oversight in our foreign plants, sufficiently testing a larger percentage of our machines prior to shipment from the factories, and improving the quality of the packaging material. Furthermore, as a sign of our good faith and appreciation for our loyal user base, in addition to immediately replacing all damaged or defective units -- no questions asked -- we are hereby authorizing a store credit of $xx.00 to all Mac owners who have been affected by our gross oversight."
Now, Steve Jobs/Apple doing something like that would go a long way towards quelling the current anger and frustration amongst Mac users.
Sadly, these problems have now been public for a few weeks now, and thus far, as I said, Apple has followed the corporate mentality, which tends to be very cautious, always watching out for potential law suits, or saying anything which might give competitors the smallest advantage, etc. In other words, admitting any error on their part could make Apple vulnerable, and they obviously know it, and so they want to maintain their public image as being invulnerable.
So it seems to me that they are hoping that by simply being willing to immediately replace all damaged and defective units, they will make it through this current storm of bad publicity. However, this is turning into a very big storm, particularly now that even some replacement units that are being sent out are also defective.
In my opinion, trying to resolve this by example alone -- by replacing the bad units -- will not suffice. Apple needs to engage in some serious VERBAL damage control, as I noted above.
Having said that, go ahead Steve. You can borrow my above fictitious speech. I don't mind.
Uuuuggghhh. I'm pained by having returned mine - I don't want to order another one only to find more problems, but don't want to do without either.
I'd order an MBP but was waiting for a Nehalem model and it would drive me up a wall to see them in a month after just having paid for this. Maybe I'll get a mini to hold me over. ****.
Simon, that was precisely my point. We cannot order directly from Apple here. The minute they find out that we are outside of the continental USA, they tell us that they cannot ship directly to us, and they direct us to our AAR.
Naturally, there are "other ways" of getting Mac computers here, but in doing so, there is NO Apple warranty, which means that we would have to pay out-of-the-pocket the minute that something goes wrong with the unit.
In fact, that is how I acquired my first LC III -- and later a G3 mini-tower -- years ago. Thankfully, they were both very solid machines; and during their lifetimes, I never had need of any technical repairs. A few upgrades, yes, but no actual repair work, to my recollection.
While having the unit shipped to a continental USA address first, and then shipped to me sounds like a good idea, it does create more potential for something to go wrong, because it not only increases time in transit, but distance in transit as well. And yes, there is the additional shipment expense as well.
For all of the above reasons, that is why some of us Mac users here just bite the bullet and go through the AAR. We end up paying $300-$400 more per unit this way, but the headaches fall upon the AAR that way, and not upon us as end users. In other words, if a unit arrives damaged or defective, they are the ones who have to deal with it, and not us, because no one in their right mind would fully pay for or accept such a unit.
In short, there are pros and cons to doing it the way that we do. Personally, I would rather just exercise patience and wait for the unit to arrive, rather than have to go through the hassle -- like so many Mac owners who have been posting here -- of going through all of the red tape -- and expense -- to send a damaged unit back to Apple.
Considering how much money I am paying for this unit, I expect a perfectly-working machine from our AAR, and I won't settle for less; and I am sure that is how most folks here feel.
Hello Edward. Thanks for your comments. Yes, as I noted in my previous post, I fully understand the corporate mentality, and I honestly don't expect Jobs or anyone else from Apple to make a public statement due to the reasons that I already specified...but in a perfect world, it would be very nice if they did.
I am sure this is only coincidence but because I don't have any spare batteries to reload into my gas-guzzling Magic Mouse I have plugged in a USB mouse and since then I haven't had one flicker (7 hours so far). If only it could be that simple. Anybody else tried this?
I tried that also, turned off Airport and Bluetooth, but the flickering occurred nevertheless.
I noticed that I can stop the flickering by turning off the display for a few seconds using an Active Screen Corner I have configured in Exposé. When I wake up the display again, the flickering is gone and does not come back until I power down the Mac and switch it on later (I'm not sure about sleep mode).
Add another one to the Faulty column.
Mine seemed fine for the first ten days and then I had two blackouts in the space of a couple of minutes.
For those people still attempting to spot any pattern:
1. The machine has been on for less than 15 hours in total.
2. The longest single period it has been on for is approx. 2.5 hours
3. I have done nothing more strenuous than having iPhoto and firefox open at the same time.
4. As I tend to not have it on every day I use shut down rather than sleep.
5. My serial number is W8945.
Given that people have reported receiving multiple machines with the same fault I think I'll go for a refund and come back when they have everything worked out.
Finally, to anyone who says this an isolated problem AND to anyone who says this is definitive proof of an inherently flawed product I would say the following: there is only one group who actually know the scale of this problem and it is the one group who aren't talking - their name is Apple.
"Absence OF Evidence Is Not Evidence of Absence" - Carl Sagan
i dont know if this will help anyone, but my imac did the same thing when i brought it home. i unplugged the power cord and held the power button down for 30 seconds. then i reset the pram, it hasnt flickered since and i have been running it for 3 days straight. maybe i am lucky, or maybe the dreaded flickering will come back...? W8947
i will say that i am quite shocked by apple's silence when this topic is reaching some 47 pages deep. then again, i am not shocked by apple's silence...
Message was edited by: seventron