4 Replies Latest reply: Oct 27, 2009 4:55 PM by aramsahai
aramsahai Level 1 (0 points)
Hello,

It's been over a month since I have been able to get my iPhone to work with iTunes. I've only started having this issue after I upgraded to the latest version of iTunes.

Things to note:
1. I've only been using my iPhone on the same computer I have now.
2. I have been using a Microsoft webcam, which I disconnected from the computer while trying out the solutions below.
3. I previously had installed another webcam prior to the one I currently have from Microsoft, but I had uninstalled the software.

Here's what happens when I plug the USB cable into the computer:
1. iTunes does not recognize the iPhone
2. The iPhone is not listed in Windows Device Manager under USB/Portable Devices.
3. The iPhone charges but nothing else happens.
4. There are no other USB devices connected to the computer.

Here are some of the solutions I tried:
1. Checked that AppleMobileDeviceService.exe is running; it is.
2. Removed AMDS & iTunes and reinstalled; did not work.
3. Tried using different USB ports & cables; neither worked.
4. I tried connecting the iPhone to a different PC, but it still does not work.

This has been extremely frustrating as I've tried every suggestion I've come across and none of them has worked.

I appreciate your help.

Thanks!

3G, iPhone OS 3.1
  • Jason L Community Specialists
    Hi,

    Has the iPhone ever been recognized in iTunes on that PC?

    This article: http://support.apple.com/kb/TS1495 provides general tips that will resolve most issues that cause the iPhone to not be recognized in iTunes.

    Also make sure you have the latest software updates for iTunes and the PC.

    -Jason
  • aramsahai Level 1 (0 points)
    Hello Jason,

    Yes, I have been using the iPhone on my computer for quite sometime now until about a month ago after I upgraded iTunes, then I began having problems with iTunes recognizing my iPhone.
  • Jason L Community Specialists
    aramsahai wrote:
    Hello Jason,

    Yes, I have been using the iPhone on my computer for quite sometime now until about a month ago after I upgraded iTunes, then I began having problems with iTunes recognizing my iPhone.

    What security software is running on the PC?

    If you haven't already, try to update, reconfigure, or disable the security software on your PC.

    -Jason
  • aramsahai Level 1 (0 points)
    Hello Jason,

    I am running Norton 360. It is up-to-date. I've disabled and tried again, but iTunes still doesn't recognize the iPhone.

    Thanks.