Skip navigation
This discussion is archived

Error Message when I try to open itunes

1934 Views 12 Replies Latest reply: Oct 30, 2009 7:58 AM by jdqb11 RSS
jdqb11 Calculating status...
Currently Being Moderated
Oct 28, 2009 7:19 AM
When i try to open itunes it gives me the error message "Windows cannot access specified device, path or file. You may not have the appropriate permissions to access the item" It was working fine yesterday afternoon and this morning i got this message.
Dell
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Oct 28, 2009 7:30 AM (in response to jdqb11)
    Do you have a default installation of iTunes?
    That is to say your iTunes folder is in Music on the c: drive and it contains the iTunes Music folder containing all your music files.

    In the meantime what happens if you do a shift key start?
    Hold down the shift key and start iTunes, keep holding the shift key until you are prompted to choose or create a library.
    Does it get that far?

    If it does you can try both options, first create a new empty library somewhre away from your normal music such as in documetns. This is just a test to see if iTunes can open when it doesn't look for your normal library.

    If iTunes opens like that, what happens if you repeat the shift key start, then select "choose" and navigate to your usual iTunes folder and choose iTunes Library.itl.

    Message was edited by: polydorus
    compaq presario iPod 20GB iTunes 9.0.1.8, Windows XP, SP3
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Oct 28, 2009 8:46 AM (in response to jdqb11)
    If you get the same message when you do a shift key start before the Choose/create dialogue, then the problem is earlier in the open process and probably not related specifically to the library files.

    I was a bit worried by what you said about the server, I am not sure how that is relevant if your iTunes folder containing the library files and iTunes Music on your c: drive.

    Can you confirm that you have a default set up and do not have the music or library on the server.

    Is any specific file or folder mentioned in your error message?
    If not, can you find something more helpful in the Event viewer where Windows puts error messages? You can access it via the control panel>>Administrative tools.

    I forgot to mention, are you using Visa or XP

    Message was edited by: polydorus
    compaq presario iPod 20GB iTunes 9.0.1.8, Windows XP, SP3
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Oct 28, 2009 9:36 AM (in response to polydorus)
    It occurred to me that there is something else you could try in case iTunes is trying to access a removable device.

    Tyy putting a CD or other disk in your drive.
    If you have an external drive that is not plugged in, try plugging it in.
    If you use a memory stick or camera on your PC try plugging it in.

    These are just tests to try and isolate the problem.
    compaq presario iPod 20GB iTunes 9.0.1.8, Windows XP, SP3
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Oct 28, 2009 9:52 AM (in response to jdqb11)
    I didn't mean do the devices work, I meant does Itunes work if they are plugged in.

    Could you confirm that you have a default installation of iTunes and that you do not use the server for itunes?

    If not then it sounds like something got corrupted and may be it is worth trying a full removal of iTunes and related programs followed by reinstall.

    Here is a method for doing this including cleaning up if any of the uninsatlls fail. *if you are unable to delete any of the recommended files or folders report back with details*.


    == uninstall with cleanup ==
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)

    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/

    Save the files on your PC.

    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.

    http://support.microsoft.com/kb/290301/

    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925

    Vista
    http://support.apple.com/kb/HT1923


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.

    ===
    compaq presario iPod 20GB iTunes 9.0.1.8, Windows XP, SP3
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Oct 29, 2009 1:36 AM (in response to jdqb11)
    Can I just clarify what happened.

    Did you successful uninstall all the programs in the listed in the link and were you able to delete all the recommended files and folders. It is important to know if anything would not delete.

    You downloaded the stand alone Quicktime and installed it successfully and it worked.

    I am not clear exactly what happened when you tried to download iTunes, did you manage to save it on your PC. If you had trouble with the download describe what happened and how you go round it.

    I think you said that the installer would not run which is different from your original problem which was that iTunes would not run.

    Could you give the error message that your get when you try to run the installer *in full*.
    compaq presario iPod 20GB iTunes 9.0.1.8, Windows XP, SP3

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.