1262 Views 4 Replies Latest reply: Oct 29, 2009 12:20 PM by wjosten
First step is to see if the problem is with the phone, the USB or the computer. For the USB make sure you are connecting to a port on the back of the computer, not to a hub and not to the keyboard. Try connecting to a different computer. If it works you have narrowed the problem. If it doesn't the problem is the phone or the cable, so try a different cable. If it works on a different computer try creating a new user on your computer, then see if you can connect when logged on as that user (you could do this first, of course).
Let's try a couple of other things:
Make sure itunes is not running.
Launch isync in the applications folder, under preferences, "reset sync history".
Launch disk utility in the utilities folder & repair permissions.
Move this file to your desktop:
Launch itunes & see if you can sync, if you can, trash the .plist file.