Mail-In Repair Question

Question

Mail-In Repair Question

ok...so Ive decided to send in my Macbook for a simple repair before my warranty expires. Its a pretty common issue it seems. My left command key got popped off by my nephew, after sticking it back on it works 90 percent of the time, but will come back off sometimes and it sticks, which ***** since i use keyboard shortcuts alot more than my mouse! SO HERE IS THE QUESTION

I use the macbook ALOT for everyday designing/printing....so for a minor key change that they will do, waht do yall think the estimated time to get my computer back? I received the packaging materials from apple today after i started the repair claim earlier this week. It came with a shipping label to send it to them which is Priority Overnight FedEx, so it will ship quick, but didnt know if anyone had experience with the same or similar issues?

the label is shipping from Dothan, AL (me) to Memphis...just wondering cause i wont be able to work w/o the computer
Thanks

Alum. Macbook 13.3" 2.4 Intel Core 2 Duo, 2g Ram, Mac OS X (10.5.8)

Posted on Oct 29, 2009 10:10 AM

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Answer 1

JasonFear

Level 5

4,965 points

Oct 29, 2009 5:56 PM in response to mac100percent

Hi mac100percent,

I wouldn't ship it out on Friday, as the repair depot does not receive packages on the weekends. If you ship it out on Friday they won't receive the unit until Monday and that's when the clock starts. I've yet to see an issue that was so complex where the depot had the machine for more than 36 hours. A possible timeline scenario:

1.) Ship package on Monday
2.) Package is received Tuesday, work performed, diagnostics performed
3.) Package may ship right back on Tuesday for Wednesday delivery... if not
4.) Package ships Wednesday for Thursday delivery

On a side note, it's impossible to predict any handling issues with package while it's in Fedex's possession. But from a turn around at the service depot, they're usually very quick. I worked in Apple's call center for a while and I can count on one hand how many times I saw a machine sit there for longer than 36 hours (that wasn't a billing/payment/return address issue).

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Answer 2

kmac1036

Level 4

2,370 points

Oct 29, 2009 10:33 AM in response to mac100percent

best case is 3 days. it all depends if parts are in stock, how backed up the techs are, etc. if you send it say on monday, it could very well be done by the end of the week.

I'd consider getting applecare too before your 1st year expires.

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