1 Reply Latest reply: Oct 29, 2009 5:41 PM by planb77
FoxxLovesSam Level 1 Level 1 (0 points)
My computer - HP, Windows XP - isn't detecting my 4th Generation Ipod. There is absolutely no response when I plug it in, it doesn't even show up in "my computer". I have tried several different USB ports, all of which work with other devices. I thought it might be the charger, but when I plugged it up to a different computer in the house, it was detected instantly and worked perfectly. How do I get my computer to detect my Ipod?

HP, Windows XP
  • planb77 Level 7 Level 7 (32,280 points)
    Hello there,
    And welcome to Apple Discussions!

    With the iPod connected to your computer, try resetting the iPod by pressing and holding the Center and Menu buttons together until the Apple logo appears. I would probably attempt this a couple of times for good measure.

    Otherwise, have you tried forcing the iPod into Disk Mode? If not, instructions on how to accomplish this can be found in this Apple support document.[Putting iPod into Disk Mode|http://support.apple.com/kb/HT1363]

    Lastly, have you look to see whether your computer makes any reconigition of the iPod via the Windows Device Manager? If not, right->click on the "My Computer" icon on your desktop or by heading to the start menu and hovering the mouse over the "My Computer" option. From there, choose the Manage button from the short cut menu that appears when you right->click on it. When the window pops up, click on "Device Manager" found under *System Tools*. Then try unplugging and plugging your iPod in, to see if there are any signs of change among the Universial Serial Bus Controllers (USB ports). Any signs of detection there?

    Actually, I have one more piece to include. Here are a couple of Apple support articles dealing with the issue of your computer not recognizing your iPod. I would make sure to attempt each and every one of the troubleshooting solutions provided in each of them.

    [iPod not recognized in My Computer and in iTunes for Windows|http://support.apple.com/kb/TS1369]
    [iPod not recognized and Windows Device Manager is empty|http://support.apple.com/kb/TS1496]

    Hope this helps.

    B-rock