5 Replies Latest reply: Oct 30, 2009 5:30 PM by wjosten
Peter Newbitt Level 1 Level 1 (0 points)
Evening all, I tried to download a new app on my iPhone 3GS 16gb this evening, it told me that I needed to accept the new terms and conditions (from iTunes 9.0.2 I guess?). When I click "OK", it takes me to a white screen that says "loading", but doesn't load anything. Any ideas what's going on?

Also, when I try and download any app from iTunes on my computer, it cannot find a connection although it can download podcasts fine!

Anyone experiencing similar? Got any ideas?

iPhone 3GS, iPhone OS 3.0.1
  • Tamara Level 6 Level 6 (13,730 points)
    If you are using Windows OS, disable your AV and firewall software and then try again.
  • Peter Newbitt Level 1 Level 1 (0 points)
    Nope, disabled both ZoneAlarm and AVG, no joy. Still try to download an app, and it says "Accessing iTunes store..." followed by a message saying that the connection timed out.

    And any ideas why my iPhone cannot connect either?
  • wjosten Level 10 Level 10 (93,760 points)
    The iPhone requires two important pieces of software to operate properly on Windows. First, the driver must be installed; for iPhone the driver is USBAAPL.SYS. Second, Apple Mobile Device Support must be installed as a Windows Service. If these are not installed, you'll have to reinstall itunes.

    Verify that the driver is installed by connecting iPhone to the computer and following these steps:

    1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
    2. Type devmgmt.msc and click OK. A list of devices will be displayed.
    3. Scroll down to Universal Serial Bus controllers and click the small plus sign to expand this group. iPhone will be listed as either Apple iPhone or Apple Mobile Device depending on the version of the driver installed.
    4. Right-click Apple iPhone (or Apple Mobile Device) and choose Properties from the shortcut menu.
    5. When the Properties window opens, select the Driver tab.
    6. Click Driver Details to view more information.

    Verify that the Apple Mobile Device Service is installed and running using the Services MMC snap-in:

    1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
    2. Type services.msc and click OK. You will see a list of services.
    3. View the list In alphabetical order and verify that the "Apple Mobile Device Service" status is "Started."
    4. If the status does not indicate the service is started, right-click Apple Mobile Device Service and choose Start from the shortcut menu.
    5. If the service is installed and started, right-click the service and choose Restart from the shortcut menu.

    If the driver is installed and the service is installed and started, check the Event Viewer for error messages.
    1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
    2. Type eventvwr.msc and click OK.
  • Peter Newbitt Level 1 Level 1 (0 points)
    Thanks for the quick responses. When I go into the Device Manager section, it comes up as "Apple Mobile Device USB Driver". Under "Driver Files" it only shows:

    C:\Windows\System32\Drivers\usbaapl.sys

    and

    C:\Windows\System32\Drivers\usbaaplrc.dll

    "Apple Mobile Device Services" is started as you say. There are a couple of error messages under the system tab, "PlugPlayManager" shows the properties

    "The service "Apple Mobile Device" may not have unregistered for device event notifications before it was stopped.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

    is this useful to you?
  • wjosten Level 10 Level 10 (93,760 points)
    Follow the instructions listed here:

    http://support.apple.com/kb/TS1567