Can't edit song info?

I recently put a folder of new tracks into my itunes. Whilst I was editing them, I noticed strangely that two particular tracks couldn't be edited. When I right-clicked on them and selected "get info", everything was greyed out.

What could the problem be?

Windows XP

Posted on Oct 31, 2009 4:33 AM

Reply
14 replies

Oct 31, 2009 8:18 AM in response to Yukimura1988

Hello Yukimura,
And welcome to Apple Discussions!

I would check the read and write permissions of these two songs by locating them on your hard drive. When you find the song, right->click on it and choose "Properties." From there, make sure there is no tick mark next to Read-only.

If there is already no tick mark next to the option, are you the administrator of your computer or running on an administrator account?

Hope this helps. 😉

B-rock

Dec 26, 2009 11:45 AM in response to Yukimura1988

I have followed the steps to take ownership of files. However, I am still unable to edit info in iTunes. The older 7.0 version of iTunes did not have this issue. I went to my local Apple store and they told me I should post a topic on their forum as they do not offer in-store support for iTunes. I went to Geek Squad at Best Buy and there I was informed the in the new 9.0 verson of iTunes you CANNOT EDIT ANY INFO FOR SONGS THAT DO NOT COME FROM iTUNES STORE!

Dec 27, 2009 4:11 PM in response to lwomac5

If this ("*I went to Geek Squad at Best Buy and there I was informed the in the new 9.0 version of iTunes you CANNOT EDIT ANY INFO FOR SONGS THAT DO NOT COME FROM iTUNES STORE!*")is true then I will do my best to go back to iTunes 7.0 or I will find another mp3 player that will allow me to do this. I have used iTunes since iTunes 3.0, I want to put in my own comments, ratings and other things. After all, what I put there is for my own viewing and uses especially when I own the cd. It's not going out to the entire world.

Dec 27, 2009 5:13 PM in response to Bill Schlimgen

That line about only editing songs from the itunes store is ridiculous.


Take full control and ownership of your music folder, and the subfolders/child folders in it.
If that still doesn't work, then temporarily turn off UAC.


http://www.mydigitallife.info/2007/05/25/how-to-take-ownership-and-grant-permiss ions-in-windows-vista/



I'm able to edit all my files in itunes, from whatever source.

Dec 27, 2009 5:45 PM in response to lwomac5

I went to Geek Squad at Best Buy and there I was informed the in the new 9.0 verson of iTunes you CANNOT EDIT ANY INFO FOR SONGS THAT DO NOT COME FROM iTUNES STORE!

The person who told you this does not know what he/she is talking about because this is completely false. I would not recommend taking anything to this "geek squad" for repair.

Jan 8, 2010 10:59 AM in response to Yukimura1988

I had this problem when I upgraded my computer from Windows XP to Windows 7 and connected my itunes library (on an external disk) to itunes. The only problem for me was that nearly all of the 11,000 odd songs in my library were effected.

First I can confirm that it is a permissions problem (at least in my case). And yes you can get round the problem by converting each file but that wasn't practical in my case and I am not too happy about re-encoding compressed tracks anyway.

Therefore I came up with the following which may be overkill, but at least it works with a single command. It also assumes that you want all users on your system to have edit rights to the songs (but you can change the owner name to just yours if not).

First open a command window with Adminitrator rights by going to Start and right clicking on the Command Prompt icon and choosing "Run as administrator"

Then type in:
icacls <full pathname of iTunes library> grant users:F /T

In my case the actual command was: icacls d:itunes grant users:F /T

Then go and make a coffee or something while it processes the files.

For info grant user:F gives all members of the group users full rights to all files processed; /T causes the command to work down through all the subdirectories and files.

When finished you should get a message saying "Successfully processed XXXXX files; Failed processing 0 files"

This restored full editing rights to all the songs in itunes for me.

Jan 8, 2010 5:16 PM in response to GeoffBot

Hoping your solutions works for me. I upgraded to 7 and just spent DAYS organizing my existing music files. I just added 2 new songs from a cd and can't edit a thing in the info section. I got to the command prompt, but must be doing something wrong...

I have an external hard drive and think command would be
c:\windows\system32>icacis E:\My Music\iTunes\iTunes Music\Music\Music grant users:F /T (don't know how I ended up with so many subfolders & do I need to include any beyond e:\my music?)
but I keep getting an error saying that icacis is not recognized as an internal or external command.

Am I doing something wrong with the spacing?

Jan 8, 2010 7:46 PM in response to Amanda9395

I just recently also had this issue. It's not a permissions issue; I was using a download source (legal, don't worry) outside of iTunes. When I went to edit the song stuff, i got the same greyed out info popup, and it wouldn't let me edit straight from the song selection. However, when i re-downloaded, it worked just fine. Same place downloaded from, same destination folder, same everything, but this time, it worked. I then tried to delete the old files from itunes, but it wouldn't let me, so i deleted them from the folders they were in in on my harddrive. Itunes still won't let me delete the pointers in the itunes player, and has the little ! mark next to them now. Also, when added to a playlist, the song cannot be removed from said playlist.

EDIT: It now lets me delete them, after having restarted after deleting the files. I missed one of them though in their XP directory, and that one still won't be deleted in itunes.

Message was edited by: tlaz

Jan 9, 2010 1:20 AM in response to tlaz

+EDIT: It now lets me delete them, after having restarted after deleting the files+

I have seen this SO many times, not just in itunes but other programs run under DOS, Win95, Win98, WinNT, XP....something has a lock on the file. Up until Win98? maybe NT , there was an easy way to figure out what it was causing it using Winfile, but since XP, that command is gone and you'd have to use something like SysInternals Process Explorer.
Anyway, the OS gets confused, and restarting the PC clears it up.



edit:Another old trick is to log into windows as another user to delete it.

Message was edited by: Katrina S.

Jan 26, 2010 5:38 PM in response to GeoffBot

comes back as invalid parameter for me. something wrong with the syntax or something.
my problem is the same as everyone's. i legitimately ripped these songs (35,000) off of my 2,000 cd collection and now itunes won't let me edit them. it works on one computer, but on my other computer (the songs are on a portable drive for that computer) it won't let me edit them. ideas?

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