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User profile for user: 67shelby
67shelby Author
User level: Level 1
2 points

Itunes - Windows 7 Intallation issue

I upgraded to Windows 7 from XP last night. Becasue there is no direct upgrade from Win XP to Win 7 I did a new fresh install starting with a new hard drive. The install went fine until I went to install Itunes. Downloaded the latest Itunes and started the install. A good way into the install, I'm getting the following error message:

"An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x800736FD."

Following this message, the installer reverses the installation process and after a 5-10 minute wait, a screen comes up that says the Itunes installation was complete. Obviously it wasn't but that is what the message says. When you close out of that message, Itunes tries to start and this message pops up:

"Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall itunes, then install iTunes again.
Error 2"

I have uninstalled and retried the installation process multiple times with the exact same result. I have downloaded the installation file from the iTunes website 3 different times and retried each one to make sure that I didn't have a problem with the installation file.

iTunes and Quicktime both show up in the program list but when you click to open them the Application support error message appears.

When looking at the registry Bonjour, iPod, iTunes, Quicktime, Apple Mobile Device Support, and CoreFP all have entries.

Does anybody have any idea on what is going on here? This is getting really frustrating.

Windows 7

Posted on Oct 31, 2009 10:29 AM

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10 replies
User profile for user: b noir
b noir
User level: Level 9
72,324 points

Nov 1, 2009 6:00 PM in response to 67shelby

"An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x800736FD."


... I'm more used to seeing that one on Vista machines rather than Windows 7.

I'm not sure where they keep Windows Update on Windows 7 ... but try heading to Windows Update and trying to install any available updates. Do those error out too? If so, what are the error messages for them?

(On Vista machines, your error message could be related to a problem that also interfered with Windows Updates, so I'm checking to see if that sort of thing might be afoot with your Windows 7 too.)
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User profile for user: ax_colleen
ax_colleen
User level: Level 1
0 points

Nov 24, 2009 8:23 AM in response to udibr

I fixed the problem exactly about that, I followed udibr's idea:

udibr wrote:
Install the following
"Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update"
from
http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072 -9112bab119c2&displaylang=en#filelist


(P.S. Download everything at the same time if you do now know what will work, and try it one by one, it will say if it's not compatible, after you install the right one, delete the others.)

While you're waiting from the downloads, download the iTunes installer if you don't have one.

Then I followed someone's idea whose name that I forgot:

Follow the steps on uninstalling iTunes and etc...

http://support.apple.com/kb/HT1925

If you don't have Bonjour or the Apple Application Support, skip and keep uninstalling on what's on the list.

Follow everything on it. Go to Control Panel, Add or Remove Programs, blah blah blah...

Then, install iTunes!

There! Hope it helped! 🙂
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User profile for user: Nicole Barker
Nicole Barker
User level: Level 1
5 points

Jan 22, 2010 6:58 AM in response to ax_colleen

ax_colleen wrote:
I fixed the problem exactly about that, I followed udibr's idea:

udibr wrote:
Install the following
"Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update"
from
http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072 -9112bab119c2&displaylang=en#filelist


(P.S. Download everything at the same time if you do now know what will work, and try it one by one, it will say if it's not compatible, after you install the right one, delete the others.)

While you're waiting from the downloads, download the iTunes installer if you don't have one.

Then I followed someone's idea whose name that I forgot:

Follow the steps on uninstalling iTunes and etc...

http://support.apple.com/kb/HT1925

If you don't have Bonjour or the Apple Application Support, skip and keep uninstalling on what's on the list.

Follow everything on it. Go to Control Panel, Add or Remove Programs, blah blah blah...

Then, install iTunes!

There! Hope it helped! 🙂




Unfortunately, this solution doesn't work for me. I tried to install the Microsoft Visual C++ 2005 Service Pack 1... and that installation froze as well. The first two files on the download site didn't work at all (not compatible), but the third one started to install, and then froze at "0 seconds remaining", eventually giving me an error: Error 1935. An error occurred during the assembly of 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b 3b9a1e18e3b",processorArchitecture="x86". Please refer to help and support...

So.. If the solution to fixing iTunes installation is to install the Microsoft Visual C++ Service Pack, but the Service Pack won't install for me.... how do I solve the problem?
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User profile for user: scorpiouk
scorpiouk
User level: Level 1
0 points

Jan 24, 2010 1:27 PM in response to b noir

I have exactly the same issue.. 2 pc's both running windows 7..
1 has the 2008 C++ files.. The other has them missing..
Windows update shows no updates required on both pc's
Manual update of the Files failes each and everytime..

I have tired new accounts, changed secuirty settings, Ran as an administrator.
etc etc... nothing I can do will make the C++ files install..

Anyone had any luck? I do hope apple are looking at this..
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User profile for user: aj-uk
aj-uk
User level: Level 1
0 points

Feb 25, 2010 7:25 PM in response to 67shelby

Hello. This worked for me, having downloaded iTunes from the Apple website:

1. Download and install 7-zip;
2. Right-click the iTunesSetup.exe icon and choose 7-zip> "Extract to iTunes\";
3. Next, double-click AppleApplicationSupport.msi and install;
4. Install everything but iTunes;
5. Install iTunes;
6. This should be it 🙂.
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User profile for user: RR30
RR30
User level: Level 1
0 points

Feb 27, 2010 2:54 PM in response to 67shelby

I keep getting the message
Apple Application Support was not found. Apple APplication Support is reuired to run iTunesHleper. Please uninstall iTunes, then install iTunes again. Error 2.
I have lost count of the times i have installed and uninstalles. I have tried unsuccessfully to download WinRAR and follow the advice given (can't remember who on the forum) and I have downloaded
Microsoft visual C++ 2005 service pack 1 Redistributable package ATL Security Update
and followed all of the instructions given above. Afer all of that I still got the original error 2 message.
Can anyone help? I only bought my first ever ipod today and I'm not impressed.
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Itunes - Windows 7 Intallation issue

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