5 Replies Latest reply: Oct 31, 2009 1:21 PM by erugalatha
erugalatha Level 1 (20 points)

Sometimes I'm asked to help friends and family with stuff on their computers. It would be handy if I could help them remotely but I've yet to find a way to screen share between a mac and windows machine over the internet.

Is it possible?

2.4 GHz Intel Core 2 Duo, Mac OS X (10.6.1), 4 GB 667 MHz DDR2 SDRAM
  • Carolyn Samit Level 10 (102,820 points)

    A Leopard 10.5 tutorial here might help...



    Sharing your screen with other computer users
    You can set up your computer to allow others to view your screen and control your computer. While your screen is shared with another computer, a user of the other computer sees what’s on your screen and can open, move, and close files and windows, open applications, and even restart the computer.

    To set up screen sharing:

    Choose Apple menu > System Preferences and click Sharing.

    Select the Screen Sharing checkbox.

    To specify who can share your screen, select one of the following:

    All users: Select this if you want to allow any user with a user account on your computer to share your screen.

    Only these users: Select this if you want to restrict screen sharing to specific users.

    Click Add + at the bottom of the Users list and select a user from Users & Groups (accounts you have set up in Accounts preferences), Network Users (users on your network), or your Address Book. Or click New Person and enter a name and password to create a sharing account. Then select that user from the list and click Select.

    Click Computer Settings and set the following options:

    Anyone may request permission to control screen: Select this to allow anyone on your network to request to share your screen.

    VNC viewers may control screen with password: Select this and enter a password that VNC viewer applications can enter in order to control your screen.

    It’s recommended that you not set a password if you only share this computer’s screen using the built-in screen sharing viewer in Mac OS X.

    For more information go to your Finder and click Help from the Menu Bar. Type in Screen Sharing in the search field.

    I use the same instructions for screen sharing betweeen a Mac running 10.6 to a Mac running 10.5 and a Mac running 10.4, so hopefully the above instructions and links will help.

  • erugalatha Level 1 (20 points)
    Thanks Carolyn but I'm looking for a way to see their screen if they allow me to so that I can fix things remotely for them on the Windows machine from my mac.

    These articles are only concerned with allow me to show my screen or another computer that I already have physical access to.

    I'm looking for something that allows the user who is having difficulties to allow me to see their screen.
  • Sandra Foster Level 4 (1,475 points)
    If Carolyn's suggestions don't work for you, you might want to try using Skype. The latest versions for both Windows and Mac allow screen sharing in the sense of being able to see another person's screen. You wouldn't be able to manipulate anything on the shared screen, but you could tell your friends and family what to click/delete/download, etc.
  • erugalatha Level 1 (20 points)
    cool. I will try it.
  • Sandra Foster Level 4 (1,475 points)
    Best of luck to you.