Previous 1 2 Next 19 Replies Latest reply: Sep 25, 2010 11:44 AM by nabilalk
nabilalk Level 1 Level 1
Hello, I'm using 64-bit Win 7 Pro and iTunes 64 bit edition. During playback when I use the mouse scroll wheel or the keyboard arrows while in iTunes, the playback skips. Anyone else having this issue? I just did a clean install of Win 7 yesterday, so I know that there is not a virus or malware issue.

custom 2.16 ghz Intel Core 2 Duo, 64 bit Dual Core, 4 GB ram, Creative ExtremeMusic sound card, Windows Vista
  • polydorus Level 6 Level 6
    There hasn't been a flood of complaints about this, so I guess there is something about your set up that disagrees with itunes.

    There is an Apple help article on troubleshooting playback problems here:
    http://support.apple.com/kb/TS1362

    It might be worth trying a selective start up to look for conflicts:
    http://support.apple.com/kb/HT2292?viewlocale=en_US

    If you have a another sound card on the PC, you could try that to see if there is a sound card issue.

    It might also be worth looking at iTunes.exe on the processes tab in Task Manager. On my old XP machine I get 0-2% usage most of the time while a track is playing, higher when changing tracks.
  • nabilalk Level 1 Level 1
    Sound card is fine, no errors there. memory usage is normal. I will check out the links you posted. Thanks.
  • polydorus Level 6 Level 6
    One of the things in the links is checking that sound card drivers are up to date.
    If your motherboard has a generic drive, it might be worth switching to that as a test - unless that's what you meant by sound card OK.

    I am afraid you may be in for some detective work.

    This was a very common problem with early versions of iTunes 7. Tracks played OK in Quicktime, but not iTunes although iTunes uses Quicktime to play tracks.
  • nabilalk Level 1 Level 1
    sound card drivers are up to date. I used to have skipping while using Firefox on another computer. But this skipping is occurring whether Firefox is open or closed.
  • haleydog Level 1 Level 1
    I am having the same problem. I just upgraded to Windows 7 and the problem started right after the upgrade.
  • nabilalk Level 1 Level 1
    64 bit or 32 bit version of iTunes?
  • haleydog Level 1 Level 1
    64 bit
  • nabilalk Level 1 Level 1
    Anyone have a solution, iTunes is skipping like crazy.
  • meshiresatc Level 1 Level 1
    Is everyone using an external as your storage location for your media?
  • blakej1 Level 1 Level 1
    FYI - Same problem here. Win 7 installed clean...iTunes is skipping during playback quite a bit. Not using an external drive. Skips while playing tracks from disk, and steaming radio. Thanks.

    Message was edited by: blakej1
  • gaylin Level 1 Level 1
    Actually I use iTunes 8.2.1.6 and my music files are all stored on an external drive. Do you think that this is causing the sound to constantly drop out?
  • HonkiHeke Level 1 Level 1
    Have the exact same problem. iTunes has been running fine until just recently updating iTunes to the newest version (9.0.2.25). Currently running the Windows 7 7100 RC, and have 4GB of RAM. No sound card, only motherboard onboard sound card.

    However I do run my music of an external hard drive. Not that this has ever been a problem in the past, nor do I believe it is the reason for iTunes doing this.

    Have tried changing between all settings in the Quicktime Preferences in the Control Panel, restarting each time. Changed between preferences in the Windows 7 sound preferences; neither has made any difference.

    I am currently running iTunes with the RAM at 37%, CPU at 10% and iTunes is still skipping. Have no idea where to progress from here, though I doubt a fresh install or new drivers will help (Have just done both recently). Any ideas?
  • lospice1 Level 1 Level 1
    +1...I have the skipping problem also!! Very frustrating. I'm running win 7, quad core w/ 8gb ram. Itunes Is possessed!!! Please find a fix!
    will
  • sdoxas Level 1 Level 1
    +1
    I'm running Windows 7 Ultimate 64 bit, with 4GB RAM. Core 2 Duo 2.2Ghz. Never had this problem before iTunes 9.

    Message was edited by: sdoxas
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