Help me, video chat errors, I've tried everything

Do you have Perian installed? it will be in System preferences at the bottom if you do. I could not get video either, Perian needed to be updated, now iChat works fine.

The first step in troubleshooting is to simplify.

If you're trying to do this wirelessly, try it wired. If you use a router, try it without.

Are you able to do a video chat with anyone else? Try appleu3test01@mac.com (I'm not sure this is still available, but it's worth a try).

Hi,

The Remote IP Invalid (Error 4) Message if seen at your End is normally an issue at your Buddies end.

It is caused by his/her iChat being able to see two or more connections to the Internet.

The Simplest form of this is being Wired and Wireless to the Same Modem/router.
Next if sharing a Niegbours Wifi whilst being wired to their Own network

Internet Sharing can cause this problem in Leopard (10.5.x) but if used in other versions can be an issue if the item is a Phone as this may have it's own Internet connection.

Some Modems that route and have WiFi are MIMO devices.
This splits the Wireless Signal basically into sub channels supposedly for faster traffic but iChat sees it as two or more connections (Going Wired does not get around this)

AS has been said by one of the other posters - get them to simplify their Network first.
If they are On Leopard make sure Internet Sharing is Off in System Preferences > Sharing.



9:15 PM Monday; November 2, 2009

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Hi,

You have posted that you are both wired in one post and Wireless in another.

You hint that this is to a PC sat next to you but I ma not sure that is correct.

You have not said if the Device is a MIMO one.

I understand you have Tiger. If you are talking to a Leopard Buddy the issue may raise it's head.



8:05 PM Tuesday; November 3, 2009

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Ok,

Tell us what Modem or router you do have. (both if you have both - make and models)

If you are trying the Chat to Leopard Users adn you are getting Error 4 (Remote IP Invalid) then the issue is most likely their end.

Can you add the Account names in Table 1 and see if you can Video to those ?
http://www.ralphjohns.co.uk/ContactTesters.html
These Screen Names will Auto Answer.



6:57 PM Thursday; November 5, 2009

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Two Modems would cause the Invalid Remote IP issue.

Can you tell me why there are two modems ?

For the Arris this set of Instructions should tell you how to Access the Device
http://portforward.com/english/routers/port_forwarding/Arris/TM502b/iChat.htm (It is for a 502b)

You will see on this page that the IP of the Arris is 192.168.2.1
If your Computer is connected to this modem this IP will appear in your System Preferences > Network as the "Router IP"

The Netgear will show 192.168.0.1
http://portforward.com/english/routers/port_forwarding/Netgear/CG814WGv2/iChat.h tm

DO NOT DO THE PORT FORWARDING.
Use the pics and Instructions Only to access the Device(s)

The Netgear will do UPnP by default; but the Arris Pics shows it does do UPnP but does not say if it is Enabled.

Other than the bit that says Feedbag Error code 20 does the message have any other info ?
Feedbag Error 17 is when the AIM server limit is reached. (It used to be as low as 200)
Feedbag Error 14 is a ICQ account issue
Feedbag Error 10 can be seen in some iChat versions when Adding a Buddy who is already in your Address Book.

I would guess Error 20 is telling you it cannot resolve the double IP issue.



7:30 PM Friday; November 6, 2009

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

In My post above I linked you to a page that gives you the default Info on how to access the Netgear's set up pages in a Web Browser.

Basically the Netgear is also a Web Server and can show you those pages when you enter 192.168.0.1 into a Web Browser (Plus a User Name and Password listed on the linked page).

It will show you Router Status as the First Page.
Down the left will be a Menu.
Near the lower part it will have UPnP and you should check it is Enabled.

Higher up that that will be WAN set Up
In here it will have Block Response to Pings on the WAN Port (You need to Uncheck this)
And also Port Scan and DOS (Or SPI) (this one needs a Check to Disable)

UPnP makes sure the ports are open though that device.
The other settings remove blocks to iChat Video and Audio chat connections.



8:07 PM Monday; November 9, 2009

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"