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valravennz Level 1 Level 1 (0 points)
I have been trying to install the latest version of iTunes and I keep getting the following error message: "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run." This also is occuring when I try to setup Safari which I downloaded with Firefox. Does anyone have any suggestions? Thanks in advance

Acer Aspire M5630, Windows Vista
  • valravennz Level 1 Level 1 (0 points)
    Just adding that I have completely uninstalled iTunes and associated programs from the computer, with the exception of not being able to get rid of the iPod folder in the Windows directory. Message comes up saying I do not have permission to delete folder etc. Have tried again to install iTunes but will not let me as per my original post - just rolls back the install and says try again later!! Anyone else come across this and do you have a fix? Thanks.
  • b noir Level 9 Level 9 (72,035 points)
    Kia ora Val.

    Let's try some basic principle troubleshooting with this one (even though it sounds like you've done quite a bit of it already).

    With that in mind, let's first see if we can get the standalone version of QuickTime to install on the PC (get the one that doesn't mention iTunes):

    http://www.apple.com/quicktime/download/

    Does that install, or do you get an error message with that too? If there's an error message on the QuickTime install, what does that one say?

    (If the QuickTime download goes through okay, though, reboot the PC and try another iTunes install. Does that go through okay with the latest version of QuickTime already in place?
  • valravennz Level 1 Level 1 (0 points)
    Hi b-noir, Thanks for your reply. Tried downloading and installing QTime as per your advice - I used Firefox to download as IE8 would not let me download. I saved and installed the file but once again the same error message as per my original post came up and the install rolled back. I noticed in control panel under Install/Uninstall programs that the following were still there, though I thought I had deleted them: Apple Application Support; Apple Mobile Device Device Support; Bonjour. Some back history - have in the last few days installed a new router/modem. We were without dsl for a week and now up and running. I opened iTunes on my computer but it would not recognise my iPod. Also downloaded and installed Vista service pack 2 in the last couple of weeks. Any further ideas please?
  • b noir Level 9 Level 9 (72,035 points)
    Doublechecking something val:

    I used Firefox to download as IE8 would not let me download.


    What error messages were you getting when IE 8 was packing a sad? Was it an "Unknown Publisher" or an "Invalid Signature" message, or was it something else?
  • valravennz Level 1 Level 1 (0 points)
    Something else - was very slow in opening up the window showing the download details. So I baled from IE8 and successfully downloaded the file in Firefox.
  • valravennz Level 1 Level 1 (0 points)
    I think the reason why IE8 was acting like a dog was because Windows was trying to download an important update for IE8 - which has subsequently been downloaded and installed. IE8 faster and can download Qtime but still no luck installing.
  • b noir Level 9 Level 9 (72,035 points)
    I think the reason why IE8 was acting like a dog was because Windows was trying to download an important update for IE8 - which has subsequently been downloaded and installed. IE8 faster and can download Qtime but still no luck installing.


    I hope I get that one too. Haven't been too happy with the way IE 8 has been going on the current laptop.

    I noticed in control panel under Install/Uninstall programs that the following were still there, though I thought I had deleted them: Apple Application Support; Apple Mobile Device Device Support; Bonjour


    Hmmmm. Apple Application Support might just plausibly have reinstalled itself during one of the abortive QuickTime install attempt ... but I'm pretty sure you don't get *Apple Mobile Device Support* as part of the QuickTime installer bundle. It only relates to iTunes connecting with iPhones and iPod Touches.

    So if things that you've uninstalled are spontaneously reappearing in the list in Add/Remove Programs, and you haven't been doing any System Restores lately, I'm wondering a bit about your Windows Installer.

    Is anything else (non-Apple) installing properly on the PC at the moment, val? (Apart from the Windows Updates?)
  • valravennz Level 1 Level 1 (0 points)
    Hi - I have downloaded and installed the latest version of Winamp without any problems. I agree - it is a Windows Installer issue but in what context, I don't know except it does not like to down load the latest Apple products...I will try to download some other software to make sure that this is an Apple/Windows issue.
  • valravennz Level 1 Level 1 (0 points)
    I have also downloaded and installed Audioscrobbler for Winamp and a photo editing software (Fxfoto), without problems. Any further ideas? Thanks.
  • b noir Level 9 Level 9 (72,035 points)
    Hi Val. Sorry about the delay. My internet connection went down in the middle of trying to reply. (Bloody Wellington.)

    Okay ... if it is Windows Installer, then it's unlikely to be the Windows installer service itself, because it's being too picky about not liking apple products. So that suggests either some issue with the Apple program .msi files (which contain the database of what the Installer has to do to uninstall old version files and install new version files) or it's just choking on one of the program installs and being all cryptic at us in the error message. We'll proceed on the assumption that the stuff you had uninstalled (and mysteriously showed up again) was put back during either one of the abortive QuickTime or iTunes installs.

    So let's try going forward again. Probably best to print out a copy of these instructions, because there will be a few restarts along the way, and at least one stage where you shouldn't have your web browser running.

    Uninstall any remaining Apple programs/componentry relating to iTunes again, as per the following document:

    http://support.apple.com/kb/ht1925

    (If you get any error messages on the uninstalls or file/folder deletions let us know what they say.)

    Then empty your temp directory and restart, as per the first item in "General Installation troubleshooting" in the following document:

    http://support.apple.com/kb/HT1926

    After the restart, download and install the Windows Installer CleanUp utility:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    Go "Start > All Programs > Windows Install Clean Up"

    In the list of programs that appears in Clean Up, select any *Apple Application Support, Apple Mobile Device Support, Apple Software Update, BonJour, iTunes* and/or QuickTime entries. Then click "Remove", and quit out of CleanUp. (under normal circumstances, this should remove any msi files still lurking about that might be mucking up our other attempts at installing.

    Download and save a fresh copy of the iTunes installer to your desktop. (Don't run the install on line, and don't start the install just yet.)

    http://support.apple.com/downloads/

    Restart the PC. Do not launch any programs (in case a browser or some other software has been grabbing hold of an iTunes or QuickTime plugin and has been interfering with the earlier installs). Disconnect from your network or the internet. Switch off any firewall, antivirus or antispyware applications (just in case they've been interfering with the earlier attempts at installs).

    Now start the install by doubleclicking the iTunesSetup.exe you downloaded earlier. After the install attempt, you can reenable your security software and reconnect to your network/internet.

    Does that install go through any better?
  • valravennz Level 1 Level 1 (0 points)
    Hi bnoir, I have printed out all the instructions and hope to get on to it tomorrow. I will let you know how it goes - cheers
  • b noir Level 9 Level 9 (72,035 points)
    Good-O. Got my fingers crossed for you.
  • valravennz Level 1 Level 1 (0 points)
    Bump (still to work on problem!)
  • b noir Level 9 Level 9 (72,035 points)
    Bump (still to work on problem!)


    Just doublechecking val ... the procedure we tried didn't work?
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