iPod crashes Windows Explorer

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Batman1912 Author

Level 1

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iPod crashes Windows Explorer

Whenever I plug my iPod in I cant access Windows Explorer at all. I try to open My Computer and I get a 'Windows Explorer has stopped responding' message or something near that. Then it restarts/closes Windows Explorer. The error details says this:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: objc.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5f5419
Exception Code: c0000005
Exception Offset: 00008373
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Any help?

Windows Vista

Posted on Nov 2, 2009 1:04 PM

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Answer 1

wjosten

Level 10

95,321 points

Nov 2, 2009 1:18 PM in response to Batman1912

Do you have documents on the desktop especially video files and PSD files? If so, try moving them into a folder on the desktop.

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Answer 2

paulcb

Level 6

19,239 points

Nov 2, 2009 1:23 PM in response to wjosten

Would that be because of their potential large size?

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Answer 3

Batman1912 Author

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Nov 2, 2009 1:44 PM in response to wjosten

I did have documents on the desktop, and I moved or deleted them all and I'm still having the same problem.

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Answer 4

wjosten

Level 10

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Nov 2, 2009 3:50 PM in response to Batman1912

Desktop Gadgets can also cause this problem so you may have to close them or get rid of them including MSN Messenger, see if this fixes the problem

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Answer 5

paulcb

Level 6

19,239 points

Nov 4, 2009 2:37 PM in response to wjosten

Hey wjosten, any thoughts on my question above? Thanks.

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Answer 6

wjosten

Level 10

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Nov 4, 2009 2:43 PM in response to paulcb

I think it has more to do with "rendering", than size.

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Answer 7

wjosten

Level 10

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Nov 4, 2009 3:06 PM in response to paulcb

I should expand:

I think explorer has problem with rendering thumbnails of certain documents on the desktop when a USB hard drive like an Iphone is plugged in, a fault is created, & it crashes.

i.e. fault module objc.dll

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Answer 8

paulcb

Level 6

19,239 points

Nov 4, 2009 3:12 PM in response to wjosten

Thanks. I've seen WE choke on rendering thumbnails for very large files, i.e. some of my CAD files, thus I usually have my View set to Details and not Thumbnails. Thanks for the clarification.

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Answer 9

Batman1912 Author

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Nov 10, 2009 2:29 PM in response to wjosten

I've tried moving every thumbnail on the desktop and swithced to details veiw on My Computer, still getting the error 😟

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Answer 10

wjosten

Level 10

95,321 points

Nov 10, 2009 2:41 PM in response to Batman1912

Have you tried updating your video driver? Sometimes updating drivers like this can fix problems like you are experiencing.

# Right-click on My Computer and choose Manage.
# Click Device Manager in the list on the left of the Computer Management window.
# Click the plus sign next to the device type in the list on the right.
# Right-click on the device and choose Properties.
# Take note of the name of the device.
# Also take note of the Device type and manufacturer.
The next thing to do is download and install the latest driver for your device from the manufacturer's website.

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Answer 11

wjosten

Level 10

95,321 points

Nov 10, 2009 2:45 PM in response to Batman1912

Also, try different usb ports to see if the problem replicates itself no matter what port you use.

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Answer 12

Batman1912 Author

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Nov 24, 2009 12:57 PM in response to Batman1912

Tried the last to suggestions. Still no joy.

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Answer 13

wjosten

Level 10

95,321 points

Nov 24, 2009 1:14 PM in response to Batman1912

Move all your desktop files into a single folder on your desktop, and I mean all. Windows Vista and Windows 7 both have a problem when it comes to plugging in a USB hard drive like an Ipod or an Iphone(That's how windows see them). I'm convinced your problem rests here because of "Fault Module Name: objc.dll" in your first post.

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Answer 14

Batman1912 Author

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Jan 17, 2010 12:34 PM in response to wjosten

Afew months later and still no luck. Any suggestions?

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Answer 15

b noir

Level 9

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Jan 17, 2010 10:11 PM in response to Batman1912

Hiya.

objc.dll is an Apple Application Support dll. (The iTunes versions 9.x, later versions of QuickTime 7.6.x and Safari 4.0.4 all stash common dlls into Application Support nowadays.) So, it's probably worth swapping out your Apple Application Support.

Do you have a 32 bit or 64 bit version of Vista, Batman? (That has an effect on how we should proceed with this.)

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