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User profile for user: Charles Fowler
Charles Fowler Author
User level: Level 1
5 points

"Headsets are not supported on your Bluetooth hardware."

I'm on Tiger, a PowerBook 15", 1.25 GHz. I just bought a Motorola HS810 BT headset - following the instructions at the Apple support site, I launched the Bluetooth Setup Assistant and attempted to add device.

But when I select headset as the device to add, I get dumped to a screen saying: "Headsets are not supported on your Bluetooth hardware."

So I tried adding any device - I get a menu of visible devices, and it lists the headset - but when I go to advance to the next screen, once again I get: "Headsets are not supported on your Bluetooth hardware."

I've seen a number of similar but not identical posts suggesting upgrading the firmware - I'm on Tiger, so it's 1.526, no further updates available - updating the Bluetooth software - I'm on version 1.6, as far as I can tell, and no further updates available. I've read about zapping the PRAM, and done it, no change in symptoms.

So I'm wondering, is this a Tiger bug? Has anyone successfully joined a BT headset to a PowerBook G4?

Many thanks,

Posted on May 5, 2005 1:12 PM

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140 replies
User profile for user: Steve Wilkin
Steve Wilkin
User level: Level 1
0 points

May 6, 2005 3:46 AM in response to Charles Fowler

I had the same problem, here's what worked for me:
Download the Bluetooth firmware updater if it's not already in your utilities folder (under Applications).
Run the updater to update firmware from 1.526 to 2.1241. This is not done when you upgrade to Tiger, you have to do it seperately.
I had to restart before the updater would work properly.
Now you should now be able to pair the headset.
I've paired a Logitech Freedom headset successfully. However, I couldn't pair my Sony Ericsson unit.
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User profile for user: Leroy Howard
Leroy Howard
User level: Level 1
0 points

May 9, 2005 4:30 PM in response to Charles Fowler

Got it to work! Found the solution on another thread on this dicussion board. I'm running Panther and here's what worked:

Launch the Firmware Updater from within the Mac Applications folder. If you don't have it, then you'll need to downloand it.

The rest of this is copied from the other thread:

1. Download the Apple Bluetooth Firmware Updater
2. Install it
3. Launch it from Applications > Utilities > Bluetooth Updater
4. Apply it to your adapter (takes very long).
In most cases step 3 is missed. You have to start the installed updater yourself (do not ask me why). Step 4 fails if your Bluetooth USB adapter is not supported by Apple.

However, from what I've read about Tiger not recognizing BT headsets, I think I'll hold off a while before upgrading.

Good luck to all,

LeRoy
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User profile for user: Alexander Traud
Alexander Traud
User level: Level 4
2,700 points

Jul 9, 2005 8:38 AM in response to iVince

Because the firmware update did not succeed! Again:

Using a headset needs several steps. Please make sure to follow them in order.
  1. Download the Apple Bluetooth Firmware Updater
  2. Install it
  3. Launch it from Applications > Utilities > Bluetooth Updater
  4. Apply it to your adapter (takes very long).
  5. Start the Apple Bluetooth Assistant and select Headset. Do not use anything else!
  6. Make your headset Bluetooth visible. Look up the manual of your headset how to do that.
  7. Now select the headset in System Preferences > Sound.
In most cases step 3 is missed. You have to start the installed updater yourself (do not ask me why).
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"Headsets are not supported on your Bluetooth hardware."

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