iTunes could not connect to iPhone Error 0xE8000065

Question

Level 1

0 points

iTunes could not connect to iPhone Error 0xE8000065

I purchased iPhone 3GS a month ago and it worked fine with my old computer. Too bad it crashed and I just bought my new PC (Intel Core-i7 870, Asus P7P55D Motherboard) running Windows 7 Professional 64-bit.

I had the latest iphone firmware and also downloaded the latest itunes 64-bit.

Tried many times and unable to connect iphone to my computer. The first time it says "Apple device installed". Then I got "MTP USB Device installation failed".

iTunes always pops out an error - *iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)*
Please kindly advise what to do. Thanks!

i7, Other OS, Windows 7, P7P55D

Posted on Nov 3, 2009 5:34 PM

Reply

Answer 1

deggie

Level 10

167,177 points

Nov 3, 2009 6:31 PM in response to AngelKK

Wait for Intel to come with with a fix for their problem with the P55 chipset.

Reply

Answer 2

AngelKK Author

Level 1

0 points

Nov 4, 2009 5:02 AM in response to deggie

Thanks. So you mean this is not a bug with itunes 64-bit?

It is an issue with my ASUS motherboard, or the Intel core i7 chipset?

Reply

Answer 3

deggie

Level 10

167,177 points

Nov 4, 2009 1:14 PM in response to AngelKK

It has to do with Windows 7 and the Intel chipset. If you go to the site for either company, or Google, you will find out much more about the issue.

Reply

Answer 4

Nov 7, 2009 2:37 PM in response to AngelKK

I have the same exactly problem. I was trying to update my iPhone with my new computer.

I have:
Windows 7
Asus P7p55d motherboard.

I downloaded the latest iTunes.

For one, it wouldn't let me connect. Then it told me: The iPhone "iPhone" could not be restored. An unknown error occurred.

So now I can't even use the phone.

I've tried everything.

Reply

Answer 5

deggie

Level 10

167,177 points

Nov 7, 2009 2:52 PM in response to Nycflip22

And to repeat, you will have to wait for an update from intel. You might want to try a search on their site.

Reply

Answer 6

Nov 8, 2009 6:36 AM in response to deggie

Hold on, this thread may need to be expanded to include older computers. I'm on an old Compaq Presario Windows-XP 32-bit (lastest everything, including iTunes 9 and ITouch 3.1.1) and I get the same error.

This occured for me after the first complete sync, on second usage to select the playlists I wanted instead of the whole library.

Reply

Answer 7

Nov 8, 2009 7:42 AM in response to Mike Manny

... more info; The free Applications I had selected did in fact Sync, and are loaded on the device now. However, no Music or Videos were loaded. And now I'm stuck, becuase of the error above that has completely disabled.

There once was an attemp to sync this device with the older version of iTunes (not 9.0.2.25 (HP)

Reply

Answer 8

deggie

Level 10

167,177 points

Nov 8, 2009 11:02 AM in response to Mike Manny

I don't believe you have the same issue as the others. Which port are you connecting to on your computer?

Reply

Answer 9

moenga

Level 1

0 points

Nov 11, 2009 9:57 AM in response to AngelKK

This is happening to me also. After installing Windows 7-64, the sync with my Ipod freezes after a couple of songs transfers. Tried everything imaginable: Itunes reinstall, execute with compability to VIsta, energy safe mode off to USB ports/hubs, cable change, restore Ipod. I have a Acer Aspire M3641, lastest ITunes version, latest software on Ipod. Please Microsoft, Apple, Intel, whoever, WAKE UP !!! Code 0xE8000065

Reply

Answer 10

Oremetro

Level 1

0 points

Nov 11, 2009 9:19 PM in response to AngelKK

Im having this issue too since the 1st day i have the iphone 3gs.
I was happy that the window 7 finnaly came out n hoping that my problem using the previous OS Vista Ultimate 64 bit can be solved.

The same problem occured with the same error code as per title.
To be specific it has to do with the Apple Mobile Device USB driver that seem not compatible with the 64 bit version.

Now i cant sync anything from my computer and my iphone 3gs has nothing special other than the default application.

I hope this issue will be solved ASAP.Thanx

Reply