1 Reply Latest reply: Nov 5, 2009 4:10 AM by TresRoque
TresRoque Level 1 Level 1 (85 points)
I received this today, below.

As I don't have an iMac, and have never heard of a 'do it yourself' repair, much less making a claim on one, I have to say - this is disturbing.

Another red flag is the 'we'll charge your card if you don't reply' bum's rush gambit.

How do I report phishing to Apple?


We have received your request for a Do-It-Yourself repair for your IMAC (20-INCH EARLY 2008). Your Repair ID is D27160161.

Part Name Price Tax Rate Tax Total Return Original Part? Non-Return Fee
Keyboard, Wireless, British £0 £0 £0 Yes £48.00
Total in GBP £0 0.00% £0 £0 £48.00

Our initial diagnosis indicates that because your Do-It-Yourself repair will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair program, there should be no charge to you. If we have questions or concerns regarding the repair coverage, we will notify you.

The part(s) should arrive shortly and will come with installation instructions.

If Apple requires you to return any of the original parts, please note the following:
1. Non-Return Fee
The non-return fee shown in the table above has been placed on your credit card as a temporary authorization. You must return the original part so that Apple receives it within ten (10) business days of shipping the replacement part to you. If Apple does not receive it within 10 days or determines that it has been subjected to accidental damage or misuse, Apple will charge your credit card the non-return fee.

2. Shipping Instructions
- The replacement part will come with instructions for returning the original to Apple using the packaging provided. Do not include any other items in the package, as they will not be returned to you.

- If your product is shipped to you via Royal Mail, please seal the original part in the Royal Mail bag supplied. Then take it to a post office and request a "proof of posting" receipt, which you should keep in a safe place.

- If your product is shipped to you via UPS, please return the packaged original part using the prepaid UPS shipping label and instructions supplied. To arrange collection, please call UPS at 08457 877877.
Your repair status is available online.


Macbook 2.4Ghz (White) 4GB RAM, Mac OS X (10.6.1), Logic Studio 8, Safari 4.0.3, iLife 08, iWork 08, Aperture 2, Logic Studio 8