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ech2002 Level 1 Level 1 (0 points)
I've run a search for this problem and found lots of other people having the same issue but I haven't seen a solution yet. I recently upgraded my eMac to OSX 10.5.6 and I'm now running the latest version of iTunes as well. However, the songs I purchased under a previous Apple ID won't play on my computer or transfer to my iPod or iPhone. It tells me to authorize the computer but since my old Apple ID doesn't exist anymore I can't authorize it for that ID. It's already been authorized for the current Apple ID. There's over 100 songs that are affected, and that's a lot of money. Is there any way I can get those songs back? Do I need to create a new account? If so, how will it recognize the new account belongs to those songs?

Thanks in advance.

eMac, Mac OS X (10.5.6)
  • Diane Wordsmith Level 5 Level 5 (6,000 points)
    You say the old ID no longer exists. Did you close the iTunes account? Or do you mean that the old e-mail address you used as your username on the account is no longer a working e-mail? If the latter, it doesn't matter. Just enter the old username and password from the old iTunes account to authorize the tracks.
  • ech2002 Level 1 Level 1 (0 points)
    It's an old email address from over 4 years ago that's no longer active. I don't even remember the password for that old account. I guessed what I thought it might be, and got an error message that the Apple ID no longer exists.
  • Diane Wordsmith Level 5 Level 5 (6,000 points)
    Are you sure you typed the account user correctly? (You can Get Info on one of the affected tracks to doublecheck it.) Unless you somehow closed the iTunes account, the ID should still exist.
  • ech2002 Level 1 Level 1 (0 points)
    OK I just tried again to play one of those songs, and the authorization window pops up. It automatically fills in the Apple ID with that old email address. If I click the Forgot Password option it says, "The Apple ID specified does not exist." I tried to re-enter it three times (I can only guess about what it was back then) and got bumped to the same Forgot Password screen, that again tells me the Apple ID doesn't exist.

    I checked the Get Info screen, and it does have that old account listed. There has got to be a way to transfer these songs over right??
  • Chris CA Level 9 Level 9 (78,015 points)
    It automatically fills in the Apple ID with that old email address.

    That info is embedded in the downloaded song file and will not change.
    At the iForgot page, click on *Forgot your AppleID?* underneath the Continue button.

    Even though they were purchased with the email address you used to have, you will need to enter the iTunes/AppleID that the accoont has now.
    You can (and really should) continue to use the same iTunes account instead of creating a new one.
    Just update the info for the account if anything changes.
  • ech2002 Level 1 Level 1 (0 points)
    Thanks for the suggestion. I tried that but it only reset the password for my current account. When I searched for the previous Apple ID (which is really a former email address) I got this message: "We were unable to find your Apple ID with the information you provided. Please make sure the name you enter here matches your account information exactly." So it appears that Apple ID no longer exists.

    The songs in question played fine until I upgraded to OS X 10.5.8 a couple months ago. I could play both those purchased under my old Apple ID and the ones I have under my current ID without any problems. Oh, and to clarify, when I get the authorization prompt, I do enter my current Apple ID and password, but that doesn't authorize those songs that were purchased under my old ID. It keeps defaulting back to the defunct account.
  • Chris CA Level 9 Level 9 (78,015 points)
    Send an email here -> iTunes Store customer service
  • ech2002 Level 1 Level 1 (0 points)
    Thanks. I've sent an email, and if I get a solution that fixes the problem I'll post it here. I see that there were a lot of similar issues caused by iTunes 7 as well.
  • mm767cap Level 1 Level 1 (0 points)
    I've got the EXACT same issue, except I bought a new computer running 10.6. If you happen to get an answer, please let me know! I'll do the same.
  • salmonberry Level 1 Level 1 (0 points)
    I, like you, have 4 albums of songs previously purchased from the ITunes Store that I cannot play anymore. You described every detail of the problem just exactly as is shows up for me. It involves a no longer active Apple ID that I cannot authorize because it no longer exists. I anxiously await any possible solution that you find! I've tried every way possible to fix this and have gotten nowhere.
  • mm767cap Level 1 Level 1 (0 points)
    So here is the solution. You have to log into your old account and sign in. Obviously as your password is no longer valid, you have to reset it. There is no way to have it emailed to you, since you email is no longer attached to anything, so you have to answer the security question. Once you do that, you will be able to just "sign in" under the old account even though its not valid and authorize the computer. Hope that helps. It worked for me.
  • Judythg Level 1 Level 1 (0 points)
    This solution does not work. Is there any solution yet to the problem of getting songs bought under a previous ID to be authorized on my computer? I changed my apple ID to my old ID (my old email ID which still works and under which I bought the songs), and then I deauthorized then authorized this computer. Songs still won't play. It tells me the computer is not authorized, tells me to log in with my ID to authorized the computer. I do that, it says my computer is already authorized, but I still get the error message.
  • Stopherman Level 1 Level 1 (0 points)
    Hello all...

    I am having the same exact problem described in this article. I have tried all the suggestions listed. So far, nothing works. I recently upgraded my PC to Windows 7, and that is when all the problems started. First by iTunes not being able to create the iTunes folder. (I fixed that by the way). I lost all my playlists - I was able to resolve that issue using iRip. Once iRip brought the playlist back, I lost the authorized content.

    Someone needs to get Apple and Microsoft to get along better. I blame Microsoft for the iTunes blow up after my upgrade to Windows 7.


    Please someone find a fix to this.

  • jovanm Level 1 Level 1 (0 points)
    i'm on windows XP with itunes 9
    same problem.
    asking for old login
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