Hi Steven and welcome the Apple Discussions.
You wrote:
The upgrade does not work. It starts, looks at my hard drive, gives an inaccurate description of where the application resides (with no button allowing me to change it) and of course does not upgrade when you click continue (says location not good). Since this is an Apple product, why doesn't my software update take care of this?
I'll work backwards thru your questions/comments.
AppleWorks doesn't get updated via Software Update. Apple are the only people that can say why. But I'd guess that it's because Apple rarely update it, because it's a very old program that was difficult to update for Software Update, and because it will be replaced by iWork over the next two or so years.
Let's now talk about the location. The Updater requires certain things to function correctly. First, your AppleWorks must be in a standard location like the /Applications directory. If it's not in this directory (eg maybe you've put AppleWorks on the Desktop) then the Updater won't be able to locate AppleWorks.
Secondly, the Updater will only update a copy of AppleWorks with a matching language. There are many AW 6.2.9 Updaters. Each one is for a specific language. Often people download the English version when they really want the International English version. NB The English updater only updates AppleWorks for Americans. The International English updater only updates AppleWorks for the UK, Australia, New Zealand and a few other countries. The Updaters for the various languages can be found here:
<http://discussions.info.apple.com/webx?linkprocess_@@.3bc1ec18>
Try your Updater again but make sure AW 6.2.9 is in the /Applications directory, and that your Updater speaks the same language as your AW 6.2.9.
Hope that helps.
Dale