Previous 1 2 Next 15 Replies Latest reply: Dec 28, 2009 8:08 AM by Keith Doherty3
Stace. Level 1 (0 points)
i owed iTunes £14 and have just payed it but still when i turn my iphone on it says "restore needed. iphone cannot make or recieve calls. restore from itunes." so i plug it into itunes and a messege comes up saying "itunes cannot activate your iphone because the sim card is not inserted or a sim pin is required. dissconnect your iphone, make sure the sim is inserted correctly and, if you use a sim pin, tap unlock to enter it, and then re-connect your iphone."
i do not use a sim pin so that rules that out. the iphone is not doing anything apart from givint that messege with i picture of a connector cable pointing towards the itunes logo. i have took my sim card out and cleaned it but that hasnt worked. somebody please help me !!

Windows Vista
  • wjosten Level 10 (94,210 points)
    Some carriers use default sim pins, try to restore again. Here is a list of the default sim pins that various carrires use:

    http://support.apple.com/kb/HT1316
  • Stace. Level 1 (0 points)
    there is no screen saying unlock or any kind of pin screen. i cannot do anything with the phone it's just stuck on that screen with the messege.
  • wjosten Level 10 (94,210 points)
    Ok.
    On your phone, it shows the usb cord, connect to itunes screen, correct?
    Lower right corner, the "i", tap it, what appears on the screen?
  • Stace. Level 1 (0 points)
    it says

    IMEI : unknown
    ICCID : unknown
  • wjosten Level 10 (94,210 points)
    That's an indication that your sim is either not inserted correctly, or bad.

    Follow the directions here to properly remove and re-insert your sim card.

    http://support.apple.com/kb/HT1438
  • Dave Hutch Level 4 (1,475 points)
    A fair few people had this problem after upgrading to 3.1, myself included.
    The only option is to take it to a "Genius" who will replace the handset for you.
    They will give you a phone on 3.0.1 which means you won't be able to restore your old files until you upgrade it to 3.0.1 again.
    Catch-22.
    Fortunately I've not had an issue with my new handset since I changed it a month ago.
  • Stace. Level 1 (0 points)
    my phone is contract. i dont know what to do i love my phone ! lol. it hasnt been working for a few days i just thought it was cause i owed itunes but i payed it off. ive tried restore & everything it just isnt working.
  • wjosten Level 10 (94,210 points)
    You need to make an appointment at an apple store, if one is available where you live, or whoever provides warranty service. You either have a hardware problem or a bad sim card.
  • Macaby Level 3 (910 points)
    Just curious about how you can "owe" iTunes? I thought iTunes required a credit card number which was immediately charged when making an iTunes purchase.
  • Tamara Level 6 (13,730 points)
    I would start by getting a new SIM from your carrier and see if that corrects the issue. If that doesn't work, the next step is a trip to the genius bar.
  • Frederick71 Level 1 (0 points)
    I had the same issue when Apple gave me a refurbished unit. Even my wifes sim would not work in my iPhone. I would have to reboot it all the time to get a signal, then the bars would slowly go down to zero. It would occasionally state that I didnt have a sim inserted. Eventually I removed the sim and blew a little inside the sim hole. So far, been a few days and all is well. I suspect the previous owner of my refurbished unit had the same issue hence he or she returning it!
  • Zenatrul Level 4 (1,715 points)
    You'll need to put the iPhone into recovery mode and restore it.

    Simple way is to Power off the Iphone(Hold down home button and slide to power off) and then hold down the home button and plug it in and keep holding it down till iTunes says its detected an iPhone in recovery mode.

    Then I would try restoring it and see what happens, if it restores it was a software glitch, otherwise if it fails and depending on the error it would be hardware.
  • Love Vs Money Level 1 (0 points)
    I bought the I phone on the 5th From Telus, I can not recieve calls. When I call it it says "the number you have called can not be completed as dialed", When I turn my I phone off than on I get a message saying "SIM has sent a text message" three times and then "ME has registered a temporary error". Does anybody know anything about this?

    P.S.
    I am going into Edmonton tomorrow and I am going to stop at the APPLE shop in West Ed mall and see what they say or can do.
  • Zorrro Level 1 (0 points)
    I've been a week now with this same problem. I live in the toolies and have no phone, music or cam. Is there any hope? I have the exact same problem that started this disscussion and have tried everythng mentioned above. Still no luck. It didn't start until I was on a plane to Mexico. A whole vacation without my little iphone. Help, anyone............Z
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