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Problems with new Bell/Telus Network in Canada

In Canada Bell and Telus turned on a new nation-wide 3G HSPA network a couple of days ago. This, of course, broadened the spectrum of iPhone service providers in the country to a grand total of 4.

However, the new network is, well, new, and that means there are bugs. Some of those bugs might be getting diagnosed as problems with the iPhone itself, as mine was. I'm wondering if anyone else has discovered any issues with their iPhones on the new Bell/Telus network in Canada. Reporting them here might help other users avoid a wild goose chase such as I spent the day on yesterday.

Here's my problem, summed up. I live in Whitehorse, Yukon. My iPhone thinks it's in Edmonton, Alberta. Rather, location services on my iPhone locates the device as being in Edmonton. So when I open the Maps app, it displays my location as Edmonton. In MobileMe's Find my iPhone it's the same story.

In Settings>Mail, Contacts, Calendars, when I create a new account that includes a calendar, such as MobileMe, the time zone settings default to Edmonton.

And under Settings>General>Date & Time, when I turn on Set Automatically, the iPhone defaults to the time zone that Edmonton is in (which is one hour ahead of Whitehorse).

I spent a few hours on Apple tech support yesterday, where they (not surprisingly) misdiagnosed the problem as being a faulty iPhone. But I have verified the problem is also exists on a second local iPhone, so it's clearly a network issue.

Anyone else having similar, or totally different, problems with the new network in Canada? Share them here!

iPhone 3GS, iPhone OS 3.1.2, 32 GB, black

Posted on Nov 6, 2009 5:52 AM

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Posted on Nov 6, 2009 6:00 AM

You'll need to wait for the carrier(s) to sort it out, in essence. About a year ago, AT&T was making some changes to it's network and for some weeks my iPhone consistently localized to Marietta, Georgia as I was sitting in my office in Boston. After a few weeks, AT&T solved their issues and I 'returned' to Boston.

While you're 'in' Edmonton, try a (virtual) visit to the WEM... 😉
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Nov 6, 2009 6:00 AM in response to Andrew Robulack

You'll need to wait for the carrier(s) to sort it out, in essence. About a year ago, AT&T was making some changes to it's network and for some weeks my iPhone consistently localized to Marietta, Georgia as I was sitting in my office in Boston. After a few weeks, AT&T solved their issues and I 'returned' to Boston.

While you're 'in' Edmonton, try a (virtual) visit to the WEM... 😉

Nov 6, 2009 10:49 AM in response to Andrew Robulack

A friend just got his telus iphone and I can not call him. I can text him and he can call me but anytime I try calling I get a message saying the number can not be completed as dialed. I'm on Fido. Another friend who is on Roger can not call his telus iphone either. Of course Telus is tell him its a rogers/fido issue.

Anyboby else notice this issue?

Nov 7, 2009 2:14 PM in response to Andrew Robulack

I bought the I phone on the 5th From Telus, I can not recieve calls. When I call it it says "the number you have called can not be completed as dialed", When I turn my I phone off than on I get a message saying "SIM has sent a text message" three times and then "ME has registered a temporary error". Does anybody know anything about this?

P.S.
I am going into Edmonton tomorrow and I am going to stop at the APPLE shop in West Ed mall and see what they say or can do.

Nov 7, 2009 5:31 PM in response to Andrew Robulack

Hi,

I got my Telus iPhone on Nov 5...seemed to work fine that day. The next day, I got a message saying I had no data service because I had no data plan:-( When I contacted Telus they said indeed hey were going through growing pains . Tat problem was resolved later that day.

Today, November 8, I am having trouble texting... people are not getting my texts, at least not everyone is. The only one I have received is one from tech suport at elus. I suspect this is also a growing pain. Maybe we just have to wait it out. I am really excited to have an iPone, in any event.

Nov 8, 2009 12:37 PM in response to Sefirosu

Just a followup to my own reply, I opened a ticket with TELUS just to know what was their stance on this and to be sure that my device was operating properly before the 14 days exchange policy is over, they said that I would receive a followup within 48 hours.

Well, now GPS is working properly here and that's about 4 hours after I called.

I cannot know if it has been fixed nationwide, but it seems they are working on it.

Problems with new Bell/Telus Network in Canada

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