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Permissions error when installing 64 bit 9.0.2 on 64 bit Windows 7

4529 Views 10 Replies Latest reply: Nov 6, 2009 2:12 PM by b noir RSS
Nik55 Calculating status...
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Nov 6, 2009 11:59 AM
I am attempting to update iTunes 9.0 to 9.0.2 on 64 bit Windows 7. I have tried the following steps:
1. Download 64 bit 9.0.2. using Firefox 3.5.5.
2. Run itunes64setup.exe.
3. The install fails with the error: "installer has insufficient privileges to access the directory c:\ProgramData\Microsoft\Windows\StartMenu\Programs\itunes. The installation cannot continue". My user account is an admin account. I then retried the install by right-clicking and running the install with Admin Privileges. Same error results.
4. Switched to Internet Explorer 8.0.7600. Downloaded the file again and ran it with Admin Privileges. Same error.
5. Uninstalled Quicktime and iTunes from Control Panel.
6. Shut down laptop.
7. Restarted laptop.
8. Repeated download with IE8. Install again failed with same error. I was getting worried as the install had removed my old working version of iTunes.
9. Uninstalled the remains of iTunes and Quicktime again.
10. Rebooted laptop.
Checked my download folder and found I had iTunesSetup.exe (32 bit) from 9 Sep.
11. Ran that. It warned me that I should be using the 64 bit installer, but gave me the option to continue. I continued and iTunes 9.0.0 installed perfectly and everything worked.
12. I removed iTunes and Quicktime again and rebooted the laptop.
13. This time I downloaded the 32-bit version of 9.0.2 using Firefox as IE did not give me the option of anything but the 64 bit.
14. Ran the install and got the message that I should be using the 64 bit installer. I continued, but this time I got the original error message "installer has insufficient privileges ... etc".
15. Uninstalled iTunes and Quicktime again.
16. Rebooted the laptop.
17. Used my iTunesSetup.exe (32 bit) from 9 Sep, which again worked perfectly. And that's where I have left it. It must be a problem with 9.0.2. on a 64-bit machine. Has anybody else had issues?

One more point. I went looking for a way to get support, or to give feedback to Apple and ended up in a Support Dialog where I had to pay $29 for help. That was out of the question given my belief that it is an Apple iTunes problem, so I backed out. This is my first problem with iTunes which has worked flawlessly for me since 2003, so I don't want to be too hard on Apple. But, if Apple monitor this forum, perhaps somebody might like to send me an email with some suggestions.

Message was edited by: Nik55
Dell Inspiron 1545 with Win-7 64 bit, Other OS
  • b noir Level 9 Level 9 (71,990 points)
    The install fails with the error: "installer has insufficient privileges to access the directory >c:\ProgramData\Microsoft\Windows\StartMenu\Programs\itunes. The installation cannot continue". My user account is an admin account. I then retried the install by right-clicking and running the install with Admin Privileges. Same error results.


    I don't have a Windows 7 box in front of me, so can you check something for me?

    Navigate to that location on the PC look at the itunes item you see there. Is it a shortcut to your iTunes program file?

    If it's just a shortcut, try dragging it out onto the desktop and doing another (64-bit) install. (With a 32-bit already in place, it may just offer to do a "repair install" instead of a full install.

    Do you still get the error message or does the install go through smoothly this time?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    The C:\ProgramFiles......\iTunes location is a folder which currently contains a shortcut to iTunes (that is with 32 bit iTunes installed).


    Ahhh, thank you kindly. I was thinking that that file path sounded like the location of the Windows 7 Start menu iTunes shortcut ... but that sort of thing is stored in a different location on XP (in C:\Documents and Settings\All Users\Start Menu\Programs\iTunes), so I wasn't sure.
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    A pity that we don't have a copy of the 9.0.0 (64-bit) installer to play with.

    Doublechecking something. Does your user account have full permissions/ownership on the various subfolders along the problematic path?

    (Even if your account has full admin rights, tricky things can happen if it's not listed as an owner of a directory.)
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Interesting ... okay, a bit of searching over at Microsoft pulled up the following thread:

    [Help with obtaining ownership of a folder|http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/3 e1fb9b1-eb60-4f73-a7b6-1321e2281569]

    Are any of the suggestions there of any help?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Excellent news! Glad you're up and running again, Nik.

    (I'll ask our rugby heads to go easy on the All Blacks next Nov (2010)).


    Actually, if you could have a chat to someone about our cricket team, I'd be much obliged ... even with Shane Bond back in the fold, I reckon we need all the help we can get ...
    Lenovo t61 laptop, Windows XP Pro, various ipod models

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