10 Replies Latest reply: Nov 6, 2009 2:12 PM by b noir
Nik55 Level 1 Level 1 (0 points)
I am attempting to update iTunes 9.0 to 9.0.2 on 64 bit Windows 7. I have tried the following steps:
1. Download 64 bit 9.0.2. using Firefox 3.5.5.
2. Run itunes64setup.exe.
3. The install fails with the error: "installer has insufficient privileges to access the directory c:\ProgramData\Microsoft\Windows\StartMenu\Programs\itunes. The installation cannot continue". My user account is an admin account. I then retried the install by right-clicking and running the install with Admin Privileges. Same error results.
4. Switched to Internet Explorer 8.0.7600. Downloaded the file again and ran it with Admin Privileges. Same error.
5. Uninstalled Quicktime and iTunes from Control Panel.
6. Shut down laptop.
7. Restarted laptop.
8. Repeated download with IE8. Install again failed with same error. I was getting worried as the install had removed my old working version of iTunes.
9. Uninstalled the remains of iTunes and Quicktime again.
10. Rebooted laptop.
Checked my download folder and found I had iTunesSetup.exe (32 bit) from 9 Sep.
11. Ran that. It warned me that I should be using the 64 bit installer, but gave me the option to continue. I continued and iTunes 9.0.0 installed perfectly and everything worked.
12. I removed iTunes and Quicktime again and rebooted the laptop.
13. This time I downloaded the 32-bit version of 9.0.2 using Firefox as IE did not give me the option of anything but the 64 bit.
14. Ran the install and got the message that I should be using the 64 bit installer. I continued, but this time I got the original error message "installer has insufficient privileges ... etc".
15. Uninstalled iTunes and Quicktime again.
16. Rebooted the laptop.
17. Used my iTunesSetup.exe (32 bit) from 9 Sep, which again worked perfectly. And that's where I have left it. It must be a problem with 9.0.2. on a 64-bit machine. Has anybody else had issues?

One more point. I went looking for a way to get support, or to give feedback to Apple and ended up in a Support Dialog where I had to pay $29 for help. That was out of the question given my belief that it is an Apple iTunes problem, so I backed out. This is my first problem with iTunes which has worked flawlessly for me since 2003, so I don't want to be too hard on Apple. But, if Apple monitor this forum, perhaps somebody might like to send me an email with some suggestions.

Message was edited by: Nik55

Dell Inspiron 1545 with Win-7 64 bit, Other OS
  • b noir Level 9 Level 9 (72,020 points)
    The install fails with the error: "installer has insufficient privileges to access the directory >c:\ProgramData\Microsoft\Windows\StartMenu\Programs\itunes. The installation cannot continue". My user account is an admin account. I then retried the install by right-clicking and running the install with Admin Privileges. Same error results.


    I don't have a Windows 7 box in front of me, so can you check something for me?

    Navigate to that location on the PC look at the itunes item you see there. Is it a shortcut to your iTunes program file?

    If it's just a shortcut, try dragging it out onto the desktop and doing another (64-bit) install. (With a 32-bit already in place, it may just offer to do a "repair install" instead of a full install.

    Do you still get the error message or does the install go through smoothly this time?
  • Nik55 Level 1 Level 1 (0 points)
    Thanks for the quick reply.

    The C:\ProgramFiles......\iTunes location is a folder which currently contains a shortcut to iTunes (that is with 32 bit iTunes installed). I've dragged it to the desktop. I'll make another attempt at the 64 bit install and report back.

    Nick.
  • b noir Level 9 Level 9 (72,020 points)
    The C:\ProgramFiles......\iTunes location is a folder which currently contains a shortcut to iTunes (that is with 32 bit iTunes installed).


    Ahhh, thank you kindly. I was thinking that that file path sounded like the location of the Windows 7 Start menu iTunes shortcut ... but that sort of thing is stored in a different location on XP (in C:\Documents and Settings\All Users\Start Menu\Programs\iTunes), so I wasn't sure.
  • Nik55 Level 1 Level 1 (0 points)
    OK, I did the reinstall of the x64 version (9.0.2.25 x64). It removes and deregisters the existing elements, copies and registers the new files and processes, then it hangs with the same message "installer has insufficient privileges ..." with the install dialog showing "Status: Creating shortcuts". When I click on Retry it just repeats the error message. When I click Cancel it backs out the installation and leaves me without a working iTunes.

    The interesting thing is the old 9.00 x32 version from 9 Sept goes through the same basic steps but completes the Creating Shortcuts stage and finishes successfully.

    Message was edited by: Nik55

    Message was edited by: Nik55

    Message was edited by: Nik55

    PS. It didn't give the repair option, it just did a full install.
  • b noir Level 9 Level 9 (72,020 points)
    A pity that we don't have a copy of the 9.0.0 (64-bit) installer to play with.

    Doublechecking something. Does your user account have full permissions/ownership on the various subfolders along the problematic path?

    (Even if your account has full admin rights, tricky things can happen if it's not listed as an owner of a directory.)
  • Nik55 Level 1 Level 1 (0 points)
    Without rebooting, I then ran the 32 bit 9 Sept version, and it did offer a Repair or Remove. I selected Repair but it then failed with the Error. I then re-ran the install which again offered a Repair or Remove. This time I removed. I then tried the 32 bit install again and it again failed. I checked the Control Panel list and there was no iTunes installed, but Quicktime was still there.

    I removed Quicktime from Control Panel, before doing another 32 bit install. It again failed. It looks as though I need to do a full uninstall of iTunes and Quicktime, Reboot and then re-install 32 bit.

    I will try that now, so I'll be down for 5 mins.
  • Nik55 Level 1 Level 1 (0 points)
    We are onto something. I drilled down the directory structure and I have permission all the way down as far as the \programs folder and for all the entries in the \programs folder OTHER than iTunes. When I try to look at the \itunes permissions it says it is "Unable to display current owner" and offers my account as an option to take ownership. Unfortunately when I try that it says "Unable to set new owner on iTunes - Access is denied". Neither can I delete that folder. Any ideas?
  • b noir Level 9 Level 9 (72,020 points)
    Interesting ... okay, a bit of searching over at Microsoft pulled up the following thread:

    [Help with obtaining ownership of a folder|http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/3 e1fb9b1-eb60-4f73-a7b6-1321e2281569]

    Are any of the suggestions there of any help?
  • Nik55 Level 1 Level 1 (0 points)
    I tried everything but could not take ownership of the folder. There was obviously some corruption or something had it locked. I was thinking about booting from a recovery CD to see if I could get at it. But first I just rebooted and immediately drilled down to the folder and YES!, I was able to remove the \itunes folder.

    I then retried the 64 bit install - AND IT WORKED.
    So, I'm sorted. Thanks for all your help. Have a virtual pint on me.
    (I'll ask our rugby heads to go easy on the All Blacks next Nov (2010)).
  • b noir Level 9 Level 9 (72,020 points)
    Excellent news! Glad you're up and running again, Nik.

    (I'll ask our rugby heads to go easy on the All Blacks next Nov (2010)).


    Actually, if you could have a chat to someone about our cricket team, I'd be much obliged ... even with Shane Bond back in the fold, I reckon we need all the help we can get ...