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Any help connecting Pixma MP560 wirelessly please?

16634 Views 41 Replies Latest reply: Mar 23, 2010 12:01 PM by Molain RSS
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Gary Schnetter Calculating status...
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Nov 6, 2009 7:22 PM
Just got a Pixma MP560 and all set up but can't get wireless set up. I tried to do a simplified WPS set-up but can't figure out what to press to set access point on router. Have Verizon FiOS and then my Airport Extreme connected to that. So then tried manually setting up and did the wireless assistant and found 3 different networks w/3 passwords...selected network that I thought was on this computer and put in password which is 7 letters and 1 number and keeps saying must be 13 letters. None of my wep passwords are 13 digits...they are passwords I made up or came from Verizon. Verizon gave me the SSID of H8A and wep password of de1*9A14 (asterisks are just placeholders so it is not my actual codes). I just can't get this toconnect. Is there anywhere on my computer that will tell me exactly which one this computer is connected with? I have 2 computers. Looked under hardware/software configurations and all 3 networks show there also. Any help appreciated. Setting up on brand new 15" MacBook Pro 2.8 ghz. Any other info I can provide I will but I am no computer whiz so make directions simple please. THANK YOU!!!
15" MacBook Pro, Mac OS X (10.6.1)
  • PAHU Level 6 Level 6 (14,400 points)
    Hello Gary,

    Prior to your post I was not aware that any Canon printer provided the ability to enter the network settings via the control panel. But on checking the Canon web site it looks like this model does provide the ability to configure the network settings this way. So, I am not entirely sure of this procedure or what to suggest, bit I can tell you that for full compatibility between different operating systems, 64bit (aka 40bit) WEP passwords need to be 5 characters and 128bit passwords need to be 13 characters. That said, I have never needed to ensure the password needs to be set to the correct number of characters with my MP980. But then my networks are usually configured as WPA2 Personal. Maybe if you could select an option other than WPS or WCN (it looks like there is an automatic setting which will determine the network authentication method used) then this may let you connect to your network.

    Also, prior to this built-in network configuration function, it was necessary to connect the printer to the USB port of the Mac or PC and run a network setup utility to connect to the wired or wireless network. If this option still exists with this model, you will need to ensure you have the Canon IJ Network Tool installed on your Mac. Then when you connect the MP560 to the Mac, you can open the USB print queue and select the Utility icon. This will let you select the Network Settings button, which will open the IJ Network utility and help guide you through the network setup configuration.

    Hope this helps you. Please reply if needed.

    Pahu
    MacBook Pro 17', Mac OS X (10.6.1), Mac Pro, Xserve G5, iPhone 3G
  • PAHU Level 6 Level 6 (14,400 points)
    Hi Gary,

    Since you have the Airport connected to the router, this would explain why you get prompted by the printer about having multiple access points using the same SSID. It should not matter which one you connect to but the physically closer device would be preferred.

    The reference to the checking the MAC address will most likely be a warning that either the Verizon router or Airport has MAC address filtering enabled and this is not permitting the Canon to connect to it. In this case you would need to check the settings in the router you are connecting to and see if you have any MAC access control enabled.

    Once you get the MAC address connection sorted, I would be inclined to contact Verizon and see if you can either get the password changed to 13 characters. Or better still, get the router to use WPA2-PSK (which has no password character requirement) which the Canon will connect to perfectly.

    Pahu
    MacBook Pro 17', Mac OS X (10.6.1), Mac Pro, Xserve G5, iPhone 3G
  • PAHU Level 6 Level 6 (14,400 points)
    Hi Gary,

    Before I can give you any steps for changing your Mac's wireless settings, you would need to change the settings in the Verizon router first. As I don't have any idea about this brand of router (certainly not a brand sold here in Oz) I suggest you contact your Verizon technical support and see if they can either get your routers authentication type changed to WPA2 Personal or, if that is not possible, get the WEP password changed so that it is 13 characters. I believe that once either of these tasks are completed, the Canon should be able to connect via wireless.

    If after this change you need help with getting the Mac connected to the wireless with the new settings, then please reply to this posting.

    Regards,

    Pahu
    MacBook Pro 17', Mac OS X (10.6.1), Mac Pro, Xserve G5, iPhone 3G
  • PAHU Level 6 Level 6 (14,400 points)
    Hi Gary. Hang in there mate - I'm sure we can get this going for you.

    If you want to change the security on the Airport Extreme, fire up the Airport Utility, connect to the Extreme and select Manual Setup. Select the Airport tab in the top toolbar and then select Wireless in the next row of tabs. Here, under wireless security, you can change the security method used by the Extreme.

    The thing to note at this point Gary is that if the Extreme is connecting to the Verizon router via wireless also, then changing the security method on the Extreme is not an option. It needs to connect to the Verizon and needs to use the security method used by this device, which is WEP. So, you either need to contact your Verizon support to see if they can help you change the security method, or you can stop using the Verizon as you wireless router and connect the Extreme to it via Ethernet. Then the Extreme will be your only wireless access point in your home and you can set WPA/WPA2 as the security method.

    Pahu
    MacBook Pro 17', Mac OS X (10.6.1), Mac Pro, Xserve G5, iPhone 3G
  • PAHU Level 6 Level 6 (14,400 points)
    Hi Gary,

    The Network Information looks good. It shows that the MP640 is now connected to your wireless network (HW8A7) and has a valid IP address.

    So, to add the network printer queue, you should only need to select the Default browser view when selecting to add a printer. With the Default view selected you should see the MP640 straight away with its Kind column showing Bonjour Scanner. This would be the queue you select when you want to add the MP640 as a network scanner, but for now we want to add it as a printer so we need to wait a little longer. After several seconds (no more than 10 seconds) the MP640 should appear again, this time showing the Kind as canonijnetwork. Select this and the Print Using menu should automatically change to Canon MP640 series. When it does, click Add to complete the creation of your network print queue. With this done, open a document, a try to print something to the MP640. Hopefully this all works fine for you.

    If you did manage to get the printer added you may want to now add the network scanner. Open Print & Fax again, click the +, select the Default browser view and click on the MP640 as a Bonjour Scanner when it appears. Note that you will needed to install the MP640 scanner driver to complete this task.

    As for the question about needing to find the access point every time, once the printer has been configured the information is kept in the machine, even with the power turned off. So there should be no need to reconfigure the MP640 every time you need to power it off.

    Pahu
    MacBook Pro 17', Mac OS X (10.6.2), Mac Pro, Xserve G5, iPhone 3G
  • PAHU Level 6 Level 6 (14,400 points)
    Hi Gary,

    Usually when you get Offline error, it is a result of using the USB driver to print to the networked printer.

    Open Print & Fax, select the MP560 in the Printers list and then click the Options & Supplies button. Under the General tab will be the URL of the printer, which is the address used by the Mac to connect to the printer.

    For USB connected printers, the URL will show something like the following;

    usb://Canon/MP560%20series?serial=100265

    For networked connected printers, the URL will show something like the following;

    canonijnetwork://Canon/MP560%20series?00:00:85:xx:xx:xx

    If your queue shows it being connected via USB, then this is the issue. You will need to add another print queue, this time to the networked printer. Refer to my previous post on how to add the networked printer.

    If your URL does show it using the canonijnetwork, then please reply as something else must be causing the offline message.

    Pahu
    MacBook Pro 17', Mac OS X (10.6.2), Mac Pro, Xserve G5, iPhone 3G
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