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User profile for user: Helen Hall
Helen Hall Author
User level: Level 1
0 points

Cannot access Hotmail

I have just bought a new Apple Macbook. I am unable to access hotmail - Safari gives message re. unable to access server. I have cleared cache and reset Safari. No joy. I have gone to Preferences and enabled "cookies". Please can anybody help. I am absolutely frustrated. I can access other internet sites without any problems. Thank you, Helen Hall

Apple Macbook

Posted on Nov 9, 2009 3:55 AM

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9 replies
User profile for user: Doc M
Doc M
User level: Level 3
785 points

Nov 9, 2009 1:30 PM in response to Helen Hall

Helen--

First off, is your Safari up to date?

Second, you may need some add-ons, such as Java, Flash, Shockwave, Silverlight, and so forth. Hotmail IS a Microsoft site, and thus, may need more than the average site does.

Third, check your firewall. If it is set to anything other than "allow all", you will have to add Hotmail to the list.

Try these, and let me know how it goes.

Doc
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User profile for user: JasonFear
JasonFear
User level: Level 5
4,965 points

Nov 10, 2009 11:49 AM in response to Helen Hall

Helen,

I fired up my "test" machine that has an out of the box copy of Snow Leopard running (10.6.1) and was able to access hotmail and my inbox without any plug-ins or updates. If you just bought a new MacBook it most likely also has Snow Leopard.

I was unable to find any indication in the source code that's being displayed for hotmail where a browser plugin was required like flash, silverlight, java, etc. In addition I also checked the page in Firefox and had no issues there as well.
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User profile for user: Helen Hall
Helen Hall Author
User level: Level 1
0 points

Nov 11, 2009 1:15 AM in response to JasonFear

Jasonfear ⚠
thank you for your response. I will try Snow Leopard this evening. Made some progress. Set up Entourage for mail and redirected Hotmail through it. It appeared to work. However, I have noticed that I cannot sent messages to any hotmail.co.uk or hotmail.com account. They remain in the Outbox and there is a message to say that the Hotmail server has failed. All messages to other providers are sent without any problem. Thank you and I will keep in touch. Helen
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User profile for user: Helen Hall
Helen Hall Author
User level: Level 1
0 points

Nov 14, 2009 9:23 AM in response to Helen Hall

I am losing the will to live! I visited the Apple Store in Belfast and in minutes using the Apple wireless network I connected to Hotmail trouble free. I am beginning to think that the problem maybe lies with my ISP - talktalk. I have visited their website and there definitely appears to be problems with talktalk and apple macs. Any thoughts anybody?
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User profile for user: Doc M
Doc M
User level: Level 3
785 points

Nov 14, 2009 3:06 PM in response to Helen Hall

Helen--

Continue to be strong! 😉 I know the sense of frustration there is when it seems the world is against Macs.

I am sure there is a way to get you configured so you can access Hotmail from home. I am wondering if there is something that can be configured from the Mac, or if there might need to be a change in the router.

Ideas, anyone?

Doc
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Cannot access Hotmail

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