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ATV not resume from shutdown

7944 Views 30 Replies Latest reply: Feb 7, 2010 2:18 AM by Michael Mackay RSS
  • Wudz1 Level 1 Level 1 (0 points)
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    Nov 22, 2009 7:17 AM (in response to CarlCampion)
    Another "Same here" I'm afraid.

    Was OK before the 3.0.1 update and now I have to power cycle. It's definitely a bug.
    Macbook, Mac OS X (10.6.2)
  • Adam Stern3 Level 1 Level 1 (15 points)
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    Nov 22, 2009 11:00 AM (in response to CarlCampion)
    Same here. Using a Denon amp. Very frustrating, Apple TV has gone from the best media player in the house to unplugged until this is sorted.
  • M Ashamalla Calculating status...
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    Nov 22, 2009 2:51 PM (in response to Adam Stern3)
    Try connecting it using component for video & optical for sound if your A/V receiver allows, that is what I finally ended up doing
    Mac Pro, Mac OS X (10.6.2), 16 GB
  • Jeff Christoffersen Calculating status...
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    Nov 22, 2009 3:16 PM (in response to CarlCampion)
    Added on more to the mix. Mine is connected via HDMI to an Onkyo SR-875. Was working perfected up until the 3.0 update.
    iMac 24", Mac OS X (10.6.2)
  • n2ativ Calculating status...
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    Nov 28, 2009 7:27 AM (in response to CarlCampion)
    Same issue with my HDMI Marantz a/v after latest AppleTV update. All worked without issue prior.

    Long time apple user ( early 80's ) and this is not what I have come to expect from an Apple product.

    Need some resolution from Apple Support now.
    PPC G5 Dual 2.5 gHz, Mac OS X (10.5.8)
  • rdevillers Calculating status...
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    Nov 28, 2009 9:30 AM (in response to n2ativ)
    Add me to the list: I have the same problem with a Yamaha receiver. Except switching TV and audio input back to the Apple TV locks up the Apple TV whether it was in standby or not.

    However, I am able to re-boot the ATV by pressing and holding Menu and "-" keys on the remote.

    I am about to turn the ATV off until this is resolved. I thought v2.x was bad! Very frustrating.
    MacBook Pro, Mac OS X (10.6)
  • Givmeabrek Calculating status...
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    Nov 28, 2009 9:50 AM (in response to rdevillers)
    Similar problems here, but here is the fix (or workaround) I found:

    1. Screensaver! Turn off the Screensaver on both the ATV and PC (can't vouch for a Mac). When they kick in trouble starts with lockups, content deleting etc. Screensavers are unnecessary anyway with flatscreen monitors and tv's. Problems are gone with screensavers off.

    2. HDMI problem! Change your output resolution to 720. My HDMI switch box now works perfectly! You'll never see the difference anyway.


    My ATV went from worthless to working well with just those two changes. All of these problems kicked in with the new firmware update. Works fine now.
    Windows 7
  • rdevillers Level 1 Level 1 (25 points)
    Currently Being Moderated
    Dec 1, 2009 8:22 AM (in response to Givmeabrek)
    I found a workaround that has worked every time I have tried it. This assumes the ATV is in Standby mode.

    Before switching to the audio and HDMI outputs from the ATV, I press the "Menu" button in the ATV remote. And then wait 5-6 seconds for the light on the ATV to come on. Then I switch the receiver and TV to receive the ATV audio (via optical cable) and video (via HDMI).

    I think the key is to let the ATV "wake up" before asking it to do anything else. It seems to lock up whenever I press Menu or Play on the remote or switch inputs to it before the ATV light comes on.

    One other note: when I am done with the ATV, I always use the "Standby" selection on the menu rather than pressing "Pause/Play" for 6-7 seconds. I then switch the audio and video back to the cable DVR. It seems to stay in Standby mode when I do it this way.

    I hope this works for others.
    MacBook Pro, Mac OS X (10.6), ATV 3.0.1
  • dknoho4 Level 1 Level 1 (0 points)
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    Dec 28, 2009 8:03 AM (in response to CarlCampion)
    I have the same problem with a Yamaha receiver.

    I switched the output to 720p from 1080i, and turned off the screensaver and it works. The ATV now wakes up properly!
    iMac, Mac OS X (10.6.2)
  • chicago roberto Calculating status...
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    Dec 28, 2009 8:53 AM (in response to CarlCampion)
    I just bought an Apple TV and fed it through an Oppo 3.1 HDMI switch ($99 as opposed to the $250 for an additional HDMI cable...) The Apple TV immediately told me that a software upgrade was available and I upgraded to 3.0.1. Whenever I switched back from the satellite receiver to Apple TV, the Apple TV would not respond - I'd have to power down and back up to get it to start. Eventually I reset the Apple TV to the factory settings (software version 2.4) and everything works well.

    The Apple Expert was not aware of a problem with HDMI switches, despite this discussion thread, and suggested that Itry different switches until I find one that works. Unfortunately I don't have that much cash!

    Hope this helps.
  • Chenks Level 5 Level 5 (7,420 points)
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    Dec 28, 2009 8:57 AM (in response to chicago roberto)
    chicago roberto wrote:
    I just bought an Apple TV and fed it through an Oppo 3.1 HDMI switch ($99 as opposed to the $250 for an additional HDMI cable...) The Apple TV immediately told me that a software upgrade was available and I upgraded to 3.0.1. Whenever I switched back from the satellite receiver to Apple TV, the Apple TV would not respond - I'd have to power down and back up to get it to start. Eventually I reset the Apple TV to the factory settings (software version 2.4) and everything works well.

    The Apple Expert was not aware of a problem with HDMI switches, despite this discussion thread, and suggested that Itry different switches until I find one that works. Unfortunately I don't have that much cash!

    Hope this helps.


    as has been discussed to death already, the workaround for this is to set your appletv to 720p (as opposed to 1080i or 1080p).
     MBP 2.4GHz  Mac Mini G4  2 x AppleTV  iPhone 3GS 32GB  iPod Classic 80GB, Mac OS X (10.6.2)
  • chicago roberto Level 1 Level 1 (0 points)
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    Dec 28, 2009 9:06 AM (in response to Chenks)
    As you say, this is a workaround - not a solution!
  • Chenks Level 5 Level 5 (7,420 points)
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    Dec 28, 2009 9:07 AM (in response to chicago roberto)
    chicago roberto wrote:
    As you say, this is a workaround - not a solution!


    you're not going to get a solution until it is fixed by a software update though, so until then this is the only solution.
     MBP 2.4GHz  Mac Mini G4  2 x AppleTV  iPhone 3GS 32GB  iPod Classic 80GB, Mac OS X (10.6.2)
  • rs6269 Calculating status...
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    Jan 9, 2010 4:16 PM (in response to CarlCampion)
    I purchased a new ATV the last week of December 2009 and have the same problem with my ATV. I had the resolution set to 1080i. When I placed it in standby by holding down the play/pause button for 5-6 seconds and later turned it on; it wouldn't wake up. I had to either power cycle (pull the plug) or reset/restart it through the remote. I changed the resolution to 720p as suggested in the threads and it has worked. All components are connected via HDMI cables.
    Apple TV, Windows XP
  • bkblake Calculating status...
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    Jan 12, 2010 11:06 PM (in response to CarlCampion)
    I have the same problem. HDMI connection does not seem to communicate properly connected to Yamaha receiver. I have also found that most of the time if I "wake" the Apple TV prior to switching the receiver inputs, it works, but try telling your wife and kids they have to do that if they want to use the Apple TV. As far as I am concerned, this device is useless until this issue is addressed and resolved. Unfortunately, we liked it so much originally, we bought 4 of them, as well as several other Apple devices to unify AV throughout our home. We are redoing our home theater currently, and if this isn't resolved in about two weeks, I'll just go with a different solution. Any suggestions?
    MacBook Pro, Mac OS X (10.6.2), Also Mac minis, iMacs, Apple TV's, etc.

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