cannot play HD movies

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cannot play HD movies

Today I purchased several HD movies from iTunes US store.
But I cannot play any of them on my iMac. All I got is a grey screen without sound or anything.
I don't know if this is only my own problem or what.
Any one knows how to make it work please tell me.

btw, in itunes store, it is stated as "HD movies for your mac or PC." If i don't get it wrong, this means that I don't need an AppleTV.

thanks a million!

iMac, Mac OS X (10.6.1), 2008, 20inches

Posted on Nov 10, 2009 4:07 PM

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Answer 1

Nov 10, 2009 8:19 PM in response to Jeff.JieXi

Did you authorize your computer?

Is your QuickTime up to date?

Are these rental movies or purchased? With rentals you need to be connected to the internet to play.

You say you purchased from the US iTS but show you are from Amsterdam - like in Holland? To purchase from the US iTS you need a credit card and address from the USA.

MJ

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Answer 2

Jeff.JieXi Author

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Nov 11, 2009 12:41 AM in response to Mike Johnson12

Thanks first!

but I do have a US account and US credit card and everything. I just now live in the netherlands.

I have everything in my imac updated now. My imac is actually 10.6.2. movies are purchased not rental.

still waiting for answer.

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Answer 3

Jeff.JieXi Author

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Nov 11, 2009 12:43 AM in response to Mike Johnson12

forget to mention that it's already authorized. otherwise SD movies will not be played as well i guess.

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Answer 4

Nov 11, 2009 2:24 AM in response to Jeff.JieXi

You have of course done the obvious and repaired permissions using Disk Utility.

After that how about a reboot of the computer.

With Get Info - check the file and make sure you have access privileges for those files.

Then if none of that works contact iTS Customer Service via the links on this page - http://www.apple.com/support/itunes/

MJ

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Answer 5

Jeff.JieXi Author

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Nov 12, 2009 12:44 PM in response to Jeff.JieXi

yea, after i reboot the computer, things are fine now. thanks a lot!

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