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Yep, mine died too after about two years (longer than the most on this forum, but still too young I guess..)
SN HS43 and model A1088, logged the info at http://www.macbidouille.com/apxdefect.php
I read the forum and because some you were lucky I thought i give it a shot and called Apple support. But unfortunately no go. Ofcourse he started about the warranty which I don't have anymore. I told him about this huge forumtopic on their own site but this arrogant ******** just denied it. They "don't read or react on any topics on forums"
He said there was "nothing known (yeah right) about probs with APX's whatsoever", and "that you can find about any product a forum or topic on the internet where people complain about their broken product". The HS43 was "just a serial and the numbers refer to month/week of manufaturing", and when they "make 10 million of those APX's, there is always a percentage that fails". Hm, I guess that's just our bad luck then. Bottomline is that he ignored my complain and denied any probs. Did I already mention he was a arrogant ********?
okay, q: anyone from the Netherlands with a dead AXP and more luck or better experiences with Apple support than me?
Another one bites the dust.
Mine went out about 3 days ago. 18 months old. Model: A1084. Serial:HS43xxx. Registered it on macbidouille.com
It's a pretty big inconvenience as well since I work and live full time at a non-profit youth camp that is about 40 miles away from the nearest town. Internet is extremely important to us and the ability to remain untethered is very valuable.
So, I've been experiencing problems with my airport express. I came to this page for help. My airport has been illuminating my room at night with it's beautiful amber flicker for the past month or so. After leaching off my neighbor's linksys router for the time being I decided, “Hey, I want to use my air-tunes in my comfy lazyboy recliner”. So I came here for help on how to fix the matter. I read through the millions of problems and thought to myself, "Dang, I'm glad my still flashes at least". Then I thought, maybe it is just an interference problem, maybe due to my neighbors new linksys router. So I took the airport express with my ibook to the far part of my house away from all interference, plugged it in the wall and I got really excited. For the first time in over a month I saw a green light. Then it suddenly disappeared… “ho-hum”. Very anxious to see that green light, I unplugged it, and plugged it back in again. Same thing, only a quick green flash then nothing.
Hmm... I don't know. Kind of bummed about my airport express. I reported on the website that is investigating the problem... by the way, thank you sir, glad to know we have someone leading the way on this issue. I'm going to try to run over to the apple store tomorrow and talk to the geniuses. They don’t like me very much however. I did make them give me a brand new iBook after having to send my old iBook in 3 times. I'll keep everyone posted with the outcome, whenever I can get over there.
Oh and by the way. The thing that led up to my APX's failure was signal cut out after only being on for a short time. Then I would have to unplug it, and I would have signal for about 10 minutes.
Gah... we're soo spoiled with our wireless internet, we become dependent on it. Better to have loved and lost? Maybe...
iBook 1.42 ghz 14 inch Mac OS X (10.4.7)
I had a broken AE which I reported to apple Thailand on the 27th June '06. I called Apple Thailand and spoke with a support person and told them to expect an email containing all the info about the problem including a link to this forum.
I have to say that they treated my case in a professonal and courtious manner. I informed them that the airport was out of warrenty by 2 months, it was a gift and I no longer had the receipt or original packaging.
After 2-3 emails back and forth enquiring about an apple care which i didnt have, i finally recieved an email with authorisation to swap out my broken AE yesterday which I picked up my new AE today 12th July 2006.
I am not sure if different apple care locations have different exchange policies however, I have to say, it took less than 3 week from report to exchange. I guess you just have to keep on at them until they exchange your broken unit.
It just proves that you can get an exchange even when you have nothing to show other than the broken airport Express. Keep in mind, I didn't even register it when it was bought so apple had no record of it other than the serial number I produced.
Here is the flow of conversation: Ps, I took the liberty of using a letter from a forum user with slight modifications to fit my purpose.
From: Lee Bailey
Date: 27 June 2006 11:54:03 GMT+07:00
Subject: Airport express problems *URGENT*
Dear Khon Pilot,
My name is Lee Bailey, I just spoke to you on the phone a few minutes ago.
I would like to bring your attention on some serious issues that Apple products are facing on a global scale. Yes, there are thousands of people all over the world being victim of Airport Express that seem to self destruct after a period of 13 to 20 months... After some investigations done by some expert, the life span of an Airport express is about 15 months, read on at www.hardmac.com.
1 week ago, my Airport Express has shut down for no apparent reason and of course it's only 13 months old...
After doing some reading on the Apple website, in the discussion section, I have found that thousands of people are having the same issues. I'm inviting you read on here:
You can also check out exactly what the fault is in these airport express's - please open the link below and scroll down to the topic "Inside A Dead Airport Express - Eric - 11:37:56"
Of course my Airport Express is not under warranty anymore by 1 month, but that is besides the point.
I would greatly appreciate it if you could send me the contact of the General Manager of Apple in Thailand / Netherlands to discuss a replacement of my unit, I mean email address and snail mail address even contact number, in order for me to write a letter that will be sent to him as a registered mail.
I need my Airport Express to be replaced asap, even if it's not covered by the warranty anymore, because it is not rightful to sell product that are self destructing after a period of time...
I have been spending a lot of money on Apple products for the past 15 years, and I never came across such a situation...
I do hope that you will clearly understand that I am not an isolated case, and that you will agree to replace my dead Airport Express.
I look forward to hearing from you as soon as possible as I need this model replaced.
Extra airport express info
Purchased: 20th April 2005
Stopped working: 2nd June 2006
Problem: Was working 3am on the 2nd June. Next day at 9am, no light, unit totally dead.
I received no reply so I called apple again on the 4th July and spoke to another person which I confirmed all information to her again via email - see below:
On Jul 4, 2006, at 3:39 PM, Lee Bailey wrote:
It was a pleasure to talk with you today. as promised, Below is the copy of my original email regarding my broken Airport express. Khon Pilot (I am not sure if I spelt his name correctly, sorry) said he would get back to me in a few days yet I have heard nothing. Here you will find all my information and some links to the Apple.com site that has listed many problems with faulty airport express units going faulty only 1-2 months after the warranty has finished. I would appreciate a reaction from Apple and if possible a case number for my complaint. If you need further information, please call me on my Thai mobile phone - 0484 586** or email me.
I look forward to hearing from you soon.
On 4 Jul 2006, at 17:15, AppleCare/Thailand wrote:
I need information list below:
Product Serial Number:
AppleCare Agreement No.:
Please send back to me soon.
*** This email I replied to on the same day - 4th July '06
Thank you for your quick response. I have completed the information below:
Customer Name: Mr Lee Bailey
COMPUTER: Imac 20" Bought in Bangkok 5 days ago from the Apple store replacing my Apple 15" G4 Powerbook
Product Serial Number: W86050PTU2P
Product Description: iMac 20"/2.0 GHz/512MB ram/250GB HD/SD/AP/BT
AppleCare Agreement No.: Do not have one
If you would let me know where I can exchange the airport express please. I am aware there is an Apple shop in Central Festival shopping centre, Phuket.
On 5 Jul 2006, at 10:12, AppleCare/Thailand wrote:
We would like to know some info like this:
- Did you purchased the Airport Express base station with the computer ?
Good morning Busakorn,
On 5 Jul 2006, at 10:30, Lee Bailey wrote:
Unfortunately, the AE was purchased 13 1/2 months ago which I bought to use with my powerbook that was recently stolen. I have just bought a new iMac 20" about 6 days ago in Bangkok which I plan to use the AE with at home.
On 6 Jul 2006, at 16.26, AppleCare/Thailand wrote:
Your case is approved by Apple. Please take your AirPort Express to claim at Apple Authorized Service Providers under warranty.
Case # 65166602
CS # A003077552
Today I collected my New AE which is working perfecly - I hope this information will help some of you less fortunate AE owners to get a replacement as I did. I thought it best to document it here on this forum to show not all Apple support people are just jobworths and you really can get an exxhange unit!
Take a look at my post today ujnder lbailey297. My AE was bought in Amsterdam, The Netherlands back in April 2005. I moved to Thailand over 1 year ago and still managed to get my broken AE replaced in 3 weeks from report to exchange here in Thailand. Just keep on pushing as it seems some of us are luckier than others. I suspect it depends on exactly how much the particular Apple customer support person gives a sh*t about your complaint. My support person went directly to her manager and in days I had my case number.
Wish you luck mate.
My APX died a month ago, 18 mths old then. I desided to wait and follow the progress if this issue and also started a thread on a national mac forum here in Finland. Two more fellow Finns reported dead APXs and on Monday I called Apple Care. I was denied replacement. Called again on Tuesday and told I was aware of a 16 months old APX in Finland that had been replaced. Also mentioned I've bought 9 macs in 10 years, have 2 iPods and a 23". This time I got the correct response and a new APX would have arrived tomorrow by courier, only I'm leaving in the morning for holidays, so we agreed I'd call again when I get back. The courier will take the dead APX back to Apple. The very nice and professional Apple Care person agreed that a replacement program should be launched by Apple.
As a finnish you were not ready in trouble, since the finnish law requires 2 years waranty, eventhough Apple claims one year warranty on Apple Finland (I got this information from a finnish guy )
investigating a bit further and thanks to some hardmac.com readers we have found out that a 2 years-warranty must be applied all over EU countries.
the related news should appear beginning newt week on hardmac.com
keep submitting references of your dead APX to
the larger number of reports we will have the better will be our statistics.
I am now having the same problem with my airport burning up. It heats up so hot that it literally burnt my finger. It shuts off and will not work or come back on. It is in a very well ventalated area and plugged into a very high quality surge protector. I purchased it December 22, 2004 and it is now dead July 14th, 2006. 18 months... just perfect to be out of warrenty. I sent Apple an e-mail today. We will see what the response is.
Mine (HS446... / A1088) died too, after a year and a half of bliss.
I reported it to MacBidouille.
After that I bought a new one.
In my experience Apple never gives in after something Apple dies shortly after waranty is over.
And by now I know Apples die as soon as waranty is over (3 out of 4 times).
I just feel stupid buying another one.
But it's good to know I'm not the only one with a dead APX.
Last week my Airport Express died the same death that so many other's have experienced. I read this thread and was (a) initially excited to see language in the Apple Care contract that looked promising for a replacement and (b) was then saddened to see that most people were unable to get Apple to replace their dead ones. Well, here was my experience. For the record, I have Apple Care on my IBook G4, purchased in Dec 2003. I got the Airport Express in mid 2004. Oh, and I live in America...
I called Apple Care on Wednesday night and after waiting on hold for about 20 minutes I spoke with a friendly guy who went through the basic trouble shooting procedures. He then put me on hold for a bit and came back and said he'd ship me a replacement. As he was taking my shipping information he said, "oh my computer is telling me we are unable to replace this part because you did not purchase the Airport express at the same time as your covered IBook." I explained to him that the Apple Care contract makes no direct correlation of timing between the Airport Express and the computer... though it does explicity mention other items that must be purchased at the same time to be covered under the plan. I then asked to speak to his manager, and was put on hold for another 10 or so minutes.
When the manager came on he said, "I see we have a misunderstanding regarding the Apple Care contract." I told him, "yes we indeed do," and he proceeded to ask me the same troubleshooting questions about my airport as the previous customer rep had. He then asked me some additional questions ("Had I experienced any bad electrical storms lately," I replied by telling him my Express is connected via a surge protector). Finally, he said, "OK sir, we'll send you a new one."
!!! This was kind of shocking. I was prepared to have to defend my rights as I understood them in the Apple Care contract, but aside from his first comment, he asked me nothing else regarding the contract coverage or the "misunderstanding." He proceeded to ship me a new one at no cost (assuming I'd ship back the old one - no problem!) and my problem has been solved satisfactorily.
THE GOOD NEWS: Apple replaced my Airport Express under Apple Care for free!!! Eventhough I didn't purchase the unit at the same time as the computer. This is as it should be and I'm happy to have purchased the Apple Care extension plan.
THE BAD NEWS: I hate to assume this, but it is my feeling based on my experience that the tier 1 support people are told that this situation is not covered under Apple Care in hopes of not having to replace these units. I hope that isn't the case, but I'm left to assume so considering the Tier 1 guy said it wasn't covered, but after requesting to speak to a manager it was covered all of a sudden, without even a discussion on whether it was or not, or what the previous Apple employee had told me.
Everyone I spoke with at Applecare was friendly and cordial, and at no time was the tone ever confrontational. Overall I'd rate my experience as a positive one, but if it weren't for this thread and carefully reading my AppleCare contract before making the call, I may not have gotten the replacement. Thanks to all who participated in this thread, and I hope this note helps someone down the line.