62917 Views Previous 1 … 21 22 23 24 25 26 Next 379 Replies Latest reply: Aug 23, 2006 5:15 AM by Sébastien Guenot Go to original post
Mine died today after 23 months use. It is little consolation that it's lasted a bit longer than others.
Serial Number: HS432QY8QV0
Model Number: A1084
I reported it at http://www.macbidouille.com/apxdefect.php
PowerBook G4 Mac OS X (10.4.7) 12-inch, 1.33Ghz, 1.25GB RAM
... add the following to the growing list of prematurely dead AXP units:
purchase date: August 2005
time of death: about ten days ago -- July 9, 2006 (11 months of use)
I've spoken to Apple Care -- what a waste of time that was... and frustrating. Person I spoke to said several things that revealed Apple's ignorance and arrogance of what appears to be a growing problem with Airport Express base station units:
"I've never had a problem with mine."
"You have to understand that the Apple.com support discussions forums aren't run by Apple, so we don't consider those reports as failures"
"Well we've shipped about 1MM units so 500 failures reported on the web doesn't mean much"
Futhermore, he stated that the warranty is only SIX months -- so I ask those of you who like me believed the warranty to be ONE YEAR how do I get a replacement?
I asked him about buying a refurbished product (he didn't think of it or offer me this option). On Apple.com store, a refurbished AXP with iTunes is available for $99 and A ONE YEAR WARRANTY. Explain to me how the AXP unit I bought BRAND NEW has only a 6 month warranty but I can buy a refurbished one as a replacement for a failed unit and it will have a 1 year warranty. Furthermore, since I was a student at the time of purchase, I paid $99 for my AXP. So I have to pay an extra $30 over my original purchase price for the privilege of replacing a defective unit which operated for less than one year.
I guess since Apple doesn't "consider" these forums I won't get an "official" answer, but I'd sure like to hear from the rest of you out there -- either your frustrations or your resolutions.
how the **** is it possible that a electronic device is covered only for 6 months??
what is the warranty for electroni device in US as it must be defined by the law?
Here in Europe, we have found out that EU defines 2 years as being the minimal warranty period, this directive is running since early 2002, but is volontary ignored by Apple. Next week we will post a news about it on www.hardmac.com, for sure unfortunate defective APX owner living in Europe will be able to claim free replacement. Clearly, Apple will have to replace dead APX in EU.
For the US, I do not know.
WE have also foudn out that Fairchil is proposing different version of the power switch used in the APX and identified as being defective in dead APX. the difference between those models is the the maximal working temperature that this device can undergo...
I posted this a few days ago. natually there was no response other than, your added to the list. I don't know what we could do as a group, BUT Apple has been hit numerous times by class action suits on various printers, Mac OS upgrades, and sucessfully so. I don't know how to get this started but all of us should try to get something going together.
This is my serial number, that may be the best place to start by seeing if the date of manufacture would be helpful.
I have tried to switch out an older (white) mushroom design, airport with a new Airport Express. At first it did work, then nothing. Software neither the appls/util/airport set-up or configure utilities can't connect or find the Airport Express. It will show up as a gray set of bars but doesn't name my network. The only way to configure this requires going to the utilities which of course cannot find the signal. I'm going crazy I want to network iTunes and my printers with my airport equiped imac, iBook, PowerBook G4, and the new MacBook Pro. I'm spending hours going over this, nothing changes but my level of frustration.
My high speed line is perfect and the old Airport works wonderfully, but won't do the other tasks nor is it portable for use on the road.
Is this a dead Airport Express or can I somehow make it work well. The light will be a steady yellow and show up 4 gray bars on my menu bar. Sometimes it blinks yellow. I haven't seen green since the first and only successful use, for one Internet session. The reset button does nothing.
I have paid Apple a fortune over the years, 27 computers, all the Apple software for all my machines and vidoe use. This is the first total failure. I'm very upset. Help Please
Please submit references of your defective APX to our database via the following webpage:
an update of our current investigation will be published in the coming days on www.hardmac.com
No Apple product has a 6 month warranty, they are all one year with the ability to extend that with applecare. If you were told you are out of warranty with a product that was purchased after July of 2005 than the person that told you was mistaken. Just call again and ask again as if you had not called in before. Don't bring up the previous guy is wrong, just ask for the unit to be repaired.
Or you can even start the repair on apple's website. Click on Support and enter your serial number in the box so labelled. As long as it thinks you bought it after July 2005 you should be able to have the repair done without talking to anyone, it should send you out a box to put your broken unit in and they'll send you another. If it thinks you bought it before you did just get your receipt, most stores these days can reprint your receipt by bringing in your credit card and them looking the transaction up in the register.
And you can always go to an Apple Store and have the Genius replace it for you.
My AE is dead after 14 month too!!! We should make a tower out of ours dead AE as some type of post-modern art or something, since they turned out to be cute paper weights anyway.
Here in Brazil apple told me they can't replace it (12 months warranty) and they can't open it to fix it!
I'll try to open it myself. And I'll post our problem in the local magazines and foruns too.
My Airport Express died over the weekend after nearly two years of use. It didn't appear on the network. The LED was off but it was warm to the touch, so I assumed it may have crashed, unplugged and replugged it, and noticed the LED blinked once but stayed off again. Tried several other plug points but received the same behaviour: single blink followed by silence.
Is there hope?